23

[rixa]

manuel poletti wrote:

Hi, it seems that the “contact support” button leads to...

Hi, it seems that the “contact support” button leads to a loop: it reloads the same page again and again.

I need to contact T.’s support: it looks like SD2 doesn’t work on Apple M1/M2. The crossgrades proposed on the website seem to only concern EZ2 > Superior 3, not SD2. So my SD2 purchase and all my sound libraries are gone and useless. Is that really the case, or is there any other way to retrieve the sounds – and thus my musical work?

Hi, it seems that the “contact support” button leads to a loop: it reloads the same page again and again.

I need to contact T.’s support: it looks like SD2 doesn’t work on Apple M1/M2. The crossgrades proposed on the website seem to only concern EZ2 > Superior 3, not SD2. So my SD2 purchase and all my sound libraries are gone and useless. Is that really the case, or is there any other way to retrieve the sounds – and thus my musical work?

Hi, do you still have this problem?

Try to contact Support via the Support Portal again. Click the Contact Support button at the bottom of the FAQ.
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Curanai wrote:

Hi, and thank you for your answer, that doesn’t help: I tried it already more than once (6 or 7 times) with four different browsers to avoid cache, stupidity (mine or browser) or price changes “at once” while in the shop. There are only two possibilities – your “proceed” button sends wrong values or PayPal calculates sth. different. I am going to tell you: It’s VAT … exactly 19 % what is already in the price as mentioned in the shop/cart. 🙂 So, this is the problem … and I can’t do anything about it. 😉

Please contact Toontrack Support directly using the link posted above, the total should be €79.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Hi,

We have heard from a few users who experienced the same problem but after they canceled the purchase and tried again, the price was right.

Please try to purchase again and if the problem persists, contact Toontrack directly via the Support Portal. Click the Contact Support button at the bottom of the FAQ.
My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 2 years, 9 months ago by rixa.

[rixa]

gw6vak wrote:

I wish to install EZ Drummer on a different computer and probably registered it originally using an an old email address. The serial number is *edit*

Can you please help.

Thanks – E R Watkins

Operating system: Windows 7

• This post was modified 2 years, 9 months ago by rixa.

I removed your serial number from your post, do not post your serial number online.

 

Please, contact Toontrack directly via the Contact Support button in the FAQ below.

My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

RENZO STAIANO wrote:

Hi guys, I was going to buy the Hip Hop MIDI pack, but then decided to buy the 6 pack bundle. Somehow I ended up getting charged for the individual pack, even though it was also part of the 6 midi pack bundle as well. Can you please refund for just the Hip Hop Pack? I think it was $58.

 

Thanks,

 

Renzo

Hi,

I deleted your attached image because it showed your serial numbers, you should never post your serial numbers online.

Regarding your question,

Please contact Toontrack directly via the Support Portal. Click the Contact Support button at the bottom of the FAQ.

My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Robert123 wrote:

I have payed 99 euro for an upgrade from EZDrummer2...

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

\

• This post was modified 2 years, 9 months ago by Robert123.

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

\

• This post was modified 2 years, 9 months ago by Robert123.

Hi Robert,

We see that you have been in contact with our support team and received an answer there. Please continue future conversations regarding this with the support team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 2 years, 9 months ago by rixa.

[rixa]

JJ_3 wrote:

Hello,

Im a customer inside EU with EZKeys 1 and wanted to by the upgrade for 79€. In the terms I read “(ii) The purchase prices quoted on our website to customers within the EU include VAT (Value Added Tax).” However, when I wanten to pay via PaPal the price was 94.01€?

Please, contact the customer support team regarding this and they will have a look at it.

 

https://www.toontrack.com/support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Peter B. wrote:

Hello, I use EZKeys since several years with Studio Grand...

Hello, I use EZKeys since several years with Studio Grand and Dream Machine Soundexpansion. I will upgrade to EZKeys 2. What have I to do? Which is the price for it? Thanks and musician greetings Peter Bengelmann

Reply To: EZKeys upgrade to EZKeys 2 version: 1.3.4
Operating system: Windows 10

Hello, I use EZKeys since several years with Studio Grand and Dream Machine Soundexpansion. I will upgrade to EZKeys 2. What have I to do? Which is the price for it? Thanks and musician greetings Peter Bengelmann

Reply To: EZKeys upgrade to EZKeys 2 version: 1.3.4
Operating system: Windows 10

Since you own a version of EZkeys Regular, you can get the EZkeys 2 Upgrade for €79 during the pre-release campaign.

All available information about EZkeys 2 is on the product page right now, and if you have any further questions about features not mentioned on the site, they will have to wait until May 16th:
https://www.toontrack.com/product/ezkeys-2/

There is a Q/A section and System Requirements section at the bottom of the product page. The Q/A section is also available here:
https://www.toontrack.com/ezkeys-2-qa/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 2 years, 9 months ago by rixa.

[rixa]

Peter B. wrote:

Hello, I have EZDrummer on my PC and it is...

Hello, I have EZDrummer on my PC and it is alo registrated in my Toontrack-Account. It’s an upgrade fron EZDrummer Lite!? Is this the Version EZDrummer 1? Can I also buy the Upgrade to EZDrummer 3? Thanks and musician greetings Peter Bengelmann

Reply To: EZDrummer Upgrade from my EZDrummer version: 1.4.0
Operating system: Windows 10

Hello, I have EZDrummer on my PC and it is alo registrated in my Toontrack-Account. It’s an upgrade fron EZDrummer Lite!? Is this the Version EZDrummer 1? Can I also buy the Upgrade to EZDrummer 3? Thanks and musician greetings Peter Bengelmann

Reply To: EZDrummer Upgrade from my EZDrummer version: 1.4.0
Operating system: Windows 10

Here you can see the versions of EZdrummer that are eligible for the Upgrade version of EZdrummer 3:

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Scott Eshleman

[rixa]

Great job! I really like it, really catchy!

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Markus Johansson

[rixa]

Chriz13 wrote:

Is it possible to exchange my wrong purchase? I bought...

Is it possible to exchange my wrong purchase?
I bought the upgrade EZkeys 2 and actually wanted the upgrade EZkeys 2 AND the Grand Piano? It costs $10 more and then for $89 I would have the upgrade EZkesys 2 and the Grand Piano. Thanks for a reply.

Is it possible to exchange my wrong purchase?
I bought the upgrade EZkeys 2 and actually wanted the upgrade EZkeys 2 AND the Grand Piano? It costs $10 more and then for $89 I would have the upgrade EZkesys 2 and the Grand Piano. Thanks for a reply.

Hi,

The free upgrade only applies if you purchase a Regular version of EZkeys, not the Sound Expansion.

Buy a regular EZkeys title before EZkeys 2 is released and get the EZkeys 2 upgrade included.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 2 years, 9 months ago by rixa.

[rixa]

Hi,

There is a Q/A section at the bottom of the product page. The Q/A section is also available here:
https://www.toontrack.com/ezkeys-2-qa/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

gmeleder wrote:

Hi there, Apparently, you can only have 2 chords per...

Hi there,

Apparently, you can only have 2 chords per bar in EZ keys? How canI have 4 chords per bar?

Thanks!

Glenn

Reply To: 4 chords per bar? version: 1.3.4
Operating system: macOS Ventura (13)

Hi there,

Apparently, you can only have 2 chords per bar in EZ keys? How canI have 4 chords per bar?

Thanks!

Glenn

Reply To: 4 chords per bar? version: 1.3.4
Operating system: macOS Ventura (13)

If you zoom in on the track bar, you can then drag the chords to make room for 4 chords in 1 bar.

 

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Mark Peters

[Author]

Replies