Toontrack Music AB (“Toontrack” or “we” or “us”) recognizes that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site, www.toontrack.com and all of its sub domains.
Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and, where applicable, through our Support Forum and Web-shop in connection with this Web site or support for products you have purchased, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means.
If you have any questions regarding this Privacy Policy, you should contact us by e-mail at privacy(at)toontrack.com.


Information You Voluntarily Provide
We collect and store information that you enter into this Web site and Web-shop or that you provide to our Support Forum. For example, information will be collected when you open an account, when you register and/or authorize a product, when you place an order, when you sign up to receive emails or other promotional communications, when you contact us with online enquiries and/or when you otherwise voluntarily submit or provide information to us. The information we collect that you provide to us may include, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, passwords, credit card numbers and expiration dates, serial numbers of purchased products, identification number(s) used to identify certain hardware in your computer(s), any arbitrary identifying name or number you provide of the computers on which products are installed, information regarding orders, demographic information and information regarding interests and preferences. This information is used to complete transactions and provide the products and services that you have ordered or requested, and for administrative and analytical purposes. This information also may be used to contact you about sales, product updates, product recommendations and special offers, unless you have opted not to receive communications in connection with this Web site.

Information We Automatically Collect
Like many Web sites, we use technologies to collect and store certain other information automatically whenever you interact with this Web site. For example, we may collect your IP address, browser information and reference site domain name when you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling experience.

Also, like many Web sites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. Cookies help us to identify account holders and to optimize their log-in, account management and shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better experience on this Web site.

We may from time to time also use pixels, transparent GIF files, Flash movies or other visual surfaces to help manage online advertising. These files enable our ad management partner(s) to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with our ad management partner(s). With cookies, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

We may also collect information about the device you are using when accessing the Web site or the Web-shop, including what type of device it is, what operating system you are using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

Other Information
We also may collect and store information about you that we receive from other sources, such as a postal service providing notices of change of addresses and providers of consumer data, to enable us to update and correct the information contained in our database and to provide product recommendations, updates and special offers that we think will interest you.


We do not sell any items ordered through this Web site directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not use this Web site to submit orders or purchase any items. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Web site only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.


We do not share with others any personal information that you provide to us through this Web site or through our Support Forum, except with your consent or as described in this Privacy Policy. For purposes of this Privacy Policy, personal information is information that you provide to us that personally identifies you, such as your name, address, email address, phone number and credit card information.

We engage third parties from time to time to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, development, operation and maintenance of our Web site(s), management of customer accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, gift card processing and management, marketing and promotional activities, Web site evaluation, data analysis and, where applicable, data cleansing. We may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform on our behalf. We may permit such third parties to disclose personal information to subcontractors, but only if the third party limits the subcontractor’s use of such information to services performed on our behalf.

We also may offer you the opportunity to purchase products and services provided by or in conjunction with third parties. If you purchase any of these products or services, we may provide your personal information to the third parties that provide the products and services that you request, but we authorize these third parties to use this information only in connection with the products and services they provide. We may also provide information, including personal information, about you to certain business partners, but only if you participate in programs offered by such business partners.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information is shared in an aggregated form.

We may use information that we collect from visitors to our Web site to remarket certain products that believe that are of particular interest or benefit to individual visitors. We are implementing our remarketing efforts through the use of third-party software and services. When we are using these services, our third-party service providers may display banners and ads on other websites that our visitors may visit. These third-party service providers will more than likely collect information using cookies. You can remove these cookies by contacting those third-party service providers or disabling them on the third-party service providers’ websites. The information collected with respect to our remarketing activities will typically be maintained in our third-party service provider accounts and will be subject to the third-party service providers’ privacy policies. The visitor information that is maintained in certain of our third-party service provider accounts will be deleted thirty days after it has been collected but some third-party service providers may maintain it for shorter or longer periods of time.

We, or those with whom we have shared information in accordance with this Privacy Policy, may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of Toontrack, or any of our respective affiliates, business partners, customers or others. We may also disclose personal information to assist us in the collection of amounts owed by you to us or to one of our business partners with whom you have authorized us to transact business on your behalf.

We reserve the right to transfer any information we have about you, including personal information, in connection with the sale or transfer of all or a portion of the business or assets of Toontrack to a third party. We also reserve the right to share the same information with any Toontrack subsidiary or affiliate.


We use various security measures that we believe are customary in our business to protect personal information that we collect. If you place an order through this Web site or our Web-shop, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should not provide your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Support Department by email at support(at)toontrack.com or by phone at +46(0) 902001820.


To stop receiving e-mails from us, login to your account on our Web site and change the settings in your user details. You also will have an opportunity to change these settings by clicking on an hyperlink contained in the e-mails we send you.


This Web site may contain links to other Web sites operated by Toontrack and/or Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites.
If you have accessed this Web site through a link from certain of our advertising or marketing partners, this Web site may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.


The Web site and the Web-shop are primarily hosted in Sweden but parts thereof may also be hosted on servers located in other countries. If you access the Web site or the Web-shop from the North America, South America, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from those of Sweden, please be advised that through your continued use of the Web site or the Web-shop, you are transferring your personal information to Sweden or any other country and you consent to that transfer. Additionally, you understand that your personal information may be processed in countries (including the Sweden) where laws regarding processing personal information may be less stringent than in your country.


Our Web site will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this Web site, together with an updated effective date. In some cases, we may also send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred. By continuing to use this Web site after we post any such changes, you accept the Privacy Policy as modified.


This Privacy Policy is effective as of September 23, 2014.