Right now, get up to 20% off a MIDI 6 Pack bundle.

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Viewing 15 replies - 31 through 45 (of 383 total)
  • Replied November 19, 2025 at 10:29 in reply to: EZkeys 2 session grand needs to be installed It has corrupt sound bunches etc e #3464562
    rixa
    Moderator

    Try and reinstall the EZkeys 2 Core Library from the Product Manager.

    You can access the installer if you click “Show Details” under the product.

     

     

    Rickard – Toontrack Music
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    Best Answer
    Replied November 19, 2025 at 09:52 in reply to: Unable to complete purchase but PayPal charged #3464537
    rixa
    Moderator

    Hi Bill,

    We will ask our support team to reply to your ticket as soon as possible.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
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    1

    Thanked by: element14
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    Replied November 18, 2025 at 08:15 in reply to: Efnote 7x preset issues #3463013
    rixa
    Moderator

    Go to MIDI In/Edrums settings, select the preset for your kit, and then below in the “Edit” drop-down menu, check “Single Choke Mode” and “Lower Choke Threshold”, make sure to save the preset.
    Does that solve the issue?

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
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    • This post was modified 6 months ago by rixa.
    Best Answer
    Replied November 17, 2025 at 14:57 in reply to: Unable to complete purchase (but payment is completed) #3461998
    rixa
    Moderator

    Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied November 17, 2025 at 11:46 in reply to: Metal Modulation MIDI Pack – Not showing up in Product Manager #3461673
    rixa
    Moderator

    This should now be fixed.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
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    Best Answer
    Replied November 12, 2025 at 08:54 in reply to: Really unhappy about lack of flexibility in unsuitable purchase #3459841
    rixa
    Moderator

    Our products are delivered as downloadable, copyrighted content, we cannot ensure that files have not been copied or used after download. For that reason, and to protect both our customers and our catalog, refunds or exchanges are not available once a product has been downloaded and registered. We do provide extensive demos and pre-purchase information to help with your decision.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    1

    Thanked by: Scott Eshleman
    Best Answer
    Replied November 11, 2025 at 08:48 in reply to: Will there be Black Friday discounts, additional to the November Holiday Sales? #3459441
    rixa
    Moderator

    Toontrack support does not get any heads-up regarding upcoming sales. However, Toontrack usually also runs a Black Friday Week sale.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied November 7, 2025 at 08:53 in reply to: We regret that your order could not be accepted- Toontrack issue #3457918
    rixa
    Moderator

    We have now canceled all your orders that were stuck in “Pending”.

    Have you tried an alternative payment method, like PayPal?

    We recommend contacting our support directly regarding problems with your order.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    1

    Thanked by: conan55
    Best Answer
    Replied November 7, 2025 at 08:48 in reply to: Cant find select button on mix and match midi page? #3457917
    rixa
    Moderator

    In this case, clear your browser’s cookies/cache, this should solve the issue.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied November 4, 2025 at 16:52 in reply to: Webshop MIDI not connecting #3456814
    rixa
    Moderator
    Mick Avoidant wrote:

    It’s my antivirus’ firewall. I don’t want to say which one publicly.

    Ah okay! Glad you found the issue.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied November 4, 2025 at 16:17 in reply to: Webshop MIDI not connecting #3456787
    rixa
    Moderator
    Mick Avoidant wrote:
    I click on the Show Webshop MIDI, but the connection...

    I click on the Show Webshop MIDI, but the connection times out. It’s been like it for days.

    I click on the Show Webshop MIDI, but the connection times out. It’s been like it for days.

    It seems to work for me. Have you installed the latest updates from the PM?

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied November 4, 2025 at 08:22 in reply to: Cannot Break Out SD3 Mixer Tab In Logic Pro (v3.4.1) #3456657
    rixa
    Moderator

    Works for me as well.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied October 24, 2025 at 09:34 in reply to: commande de produit #3452864
    rixa
    Moderator

    Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied October 22, 2025 at 09:04 in reply to: Please please please ….. Can we have an EZ Bass Blues / Roots Midi Pack!! #3452364
    rixa
    Moderator

    Great suggestion!

     
    We will forward your message to our development team.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    Best Answer
    Replied October 21, 2025 at 13:25 in reply to: Is this a second activation #3452169
    rixa
    Moderator

    If the computer ID changed and you need to authorize again, it would use another authorization slot.
    You can remove/add authorizations in the Product Manager application. Click “Show Details” under the product and go to the “Authorizations” tab.

    While Toontrack can never add active authorizations to your account, we can reset your inactive authorizations if you end up needing more than four. Just let us know that you want to reset your inactive authorizations.

    Rickard – Toontrack Music
    Make music – it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

    1

    Thanked by: Scott Eshleman
    Best Answer
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Viewing 15 replies - 31 through 45 (of 383 total)
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