17

[rixa]

First, try and reboot your computer. If this does not solve the problem, contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
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• This post was modified 2 years, 2 months ago by rixa.

[rixa]

Craig wrote:

my cocktail expansion will not load on ezdrums 3 – are they not compatible?

Reply To: Reinstalling Ezdrummer 2 on New Computer version: 3.0.6
Operating system: Windows 11

If you have EZdrummer 1 registered to your account, the Cocktail EZX should be available as an extra through the Toontrack Product Manager, via the EZdrummer 1 > Show details > Extras section.

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

Lefty_Me wrote:

Product manager shows EZkeys 2 is installed, along with the...

Product manager shows EZkeys 2 is installed, along with the Electric Grand; Retro Electrics; and Singer Songwriter EKX’s.  All show as installed and ready to use.  (I also have 2 midi packs installed, and they do show up in EZkeys 2)

In the main EZkeys window it says under “EZkeys Libraries” I have EZkeys 1 and EZkeys 2.  Under “EKX libraries” there is nothing.  Under “Add-on Packs” it shows the two midi packs I have installed.

How do I get the three EKX packs I purchased to show up?

I have an Intel iMac 27 with 16GB ram and running Sonoma 14.1.1

Thanks in advance

Reply To: EKX Libraries Don’t Show Up version: 2.0.3
Operating system: macOS Sonoma (14)

Product manager shows EZkeys 2 is installed, along with the Electric Grand; Retro Electrics; and Singer Songwriter EKX’s.  All show as installed and ready to use.  (I also have 2 midi packs installed, and they do show up in EZkeys 2)

In the main EZkeys window it says under “EZkeys Libraries” I have EZkeys 1 and EZkeys 2.  Under “EKX libraries” there is nothing.  Under “Add-on Packs” it shows the two midi packs I have installed.

How do I get the three EKX packs I purchased to show up?

I have an Intel iMac 27 with 16GB ram and running Sonoma 14.1.1

Thanks in advance

Reply To: EKX Libraries Don’t Show Up version: 2.0.3
Operating system: macOS Sonoma (14)

Are you talking about the Sound Libraries in the “Keys Tab” or the MIDI Grooves in the “Grooves Tab”?

The older EKXs (the ones made for EZkeys 1) does not contain any MIDI grooves.
However, the Singer-Songwriter EKX should be listed in your Grooves library.

Try the Settings > Advanced > Restore MIDI Database first and see if the Singer-Songwriter folder displays after that.

Rickard - Toontrack Music
Make music - it´s EZ!
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1

Thanked by: Scott Eshleman

[rixa]

Sillen wrote:

Hi I payed 160 about euro

Cant get update at all

I will not use this program anymore unless u fix this

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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[rixa]

E T wrote:

Coupon code is applied at the cart, but then on...

Coupon code is applied at the cart, but then on the next page after clicking ‘proceed to checkout’ the full amount wants to be charged.

 

Anyone else see this happening?

Reply To: Anyone else?- Coupon code not applied at checkout page version: 3.3.6
Operating system: macOS Ventura (13)

Coupon code is applied at the cart, but then on the next page after clicking ‘proceed to checkout’ the full amount wants to be charged.

 

Anyone else see this happening?

Reply To: Anyone else?- Coupon code not applied at checkout page version: 3.3.6
Operating system: macOS Ventura (13)

Please, try and clear your browser’s cache/try another web browser.

If this does not help, contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Shootie wrote:

If you’re interested… Tap2Find Section USING TAP2FIND The tempo and...

If you’re interested…

Tap2Find Section
USING TAP2FIND
The tempo and time signature of the Tap2Find window are based on your currently selected song track. Changing the tempo or time signature in the transport controls will also affect Tap2Find. The current key signature affects the search results, so tapping in a rhythm to a 3/4 time signature will restrict the search results to only show 3/4 grooves

 

I believe Key Signature should be Time Signature.

If you’re interested…

Tap2Find Section
USING TAP2FIND
The tempo and time signature of the Tap2Find window are based on your currently selected song track. Changing the tempo or time signature in the transport controls will also affect Tap2Find. The current key signature affects the search results, so tapping in a rhythm to a 3/4 time signature will restrict the search results to only show 3/4 grooves

 

I believe Key Signature should be Time Signature.

Thank you for pointing that out! We will forward this to the web team.

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

Michael Mouse wrote:

Invalid serial number 103

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrack

[rixa]

BEST ANSWER

Arrigo Cassibba wrote:

I already have ezkeys, if I want to buy ezkeys...

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

The Upgrade version of EZKeys 2 is the same as the Regular version in the form of content and function.

The only difference would be if you want to transfer the license in the future, then the recipient must have EZkeys 1 registered to their account first.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 2 years, 2 months ago by rixa.

Arrigo Cassibba wrote:

I already have ezkeys, if I want to buy ezkeys...

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

The Upgrade version of EZKeys 2 is the same as the Regular version in the form of content and function.

The only difference would be if you want to transfer the license in the future, then the recipient must have EZkeys 1 registered to their account first.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 2 years, 2 months ago by rixa.

1

Thanked by: Arrigo Cassibba

[rixa]

CliffConway wrote:

Before I purchase I want to clarify if I can...

Before I purchase I want to clarify if I can use all ToonTrack products on more than one PC (a desktop and a portable)?

Thanks in advance

Cliff

Before I purchase I want to clarify if I can use all ToonTrack products on more than one PC (a desktop and a portable)?

Thanks in advance

Cliff

Toontrack allows two(2) active authorizations at one time with four(4) total authorizations. This means that you can have two computers authorized to use your Toontrack product concurrently.

You can read more about authorizations here: https://www.toontrack.com/faq/how-many-computers-can-i-install-my-products-on/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Scott Eshleman

[rixa]

madgaz182 wrote:

Hey loving EZ Drummer 3but wondering how i can save...

Hey loving EZ Drummer 3but wondering how i can save a custom made groove in the Grid Editor section , save as in save to my midi library

Reply To: How can i save a custom made drum groove in the grid editor section version: 3.0.6
Operating system: Windows 10

Hey loving EZ Drummer 3but wondering how i can save a custom made groove in the Grid Editor section , save as in save to my midi library

Reply To: How can i save a custom made drum groove in the grid editor section version: 3.0.6
Operating system: Windows 10

In the Grooves tab, drag the MIDI from the Song Track to your User MIDI.

Rickard - Toontrack Music
Make music - it´s EZ!
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• This post was modified 2 years, 2 months ago by rixa.

5

Thanked by: OldHack, factor40, superpaulybuster and 2 others.

[rixa]

d gav wrote:

Hello, I have EZK 1 and would like to confirm,...

Hello, I have EZK 1 and would like to confirm, if we purchase an upgrade to EZK 2, does that come with the free expansion?

Reply To: Upgrade Offers version: 1.3.4

Hello, I have EZK 1 and would like to confirm, if we purchase an upgrade to EZK 2, does that come with the free expansion?

Reply To: Upgrade Offers version: 1.3.4

The Upgrade version is not included in this deal as part of the terms: “The Superior Drummer 3 Crossgrade (TT418), EZdrummer 3 Upgrade (TT529), EZkeys 2 Upgrade (TT597) as well as any other product configurations Superior Drummer 3, EZdrummer 3, EZkeys 2 or EZbass may be included in (such as bundles), will not grant a free expansion.”

You can read the full terms at the bottom of this page: https://www.toontrack.com/black-friday/

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

In this case, please open Command Prompt via Windows search, then copy and paste this command and press Enter.

reg delete HKLM\SOFTWARE\WOW6432Node\Toontrack\Superior\EZdrummer /v MidiPath /f

That should fix the issue if you get a response that the registry value was deleted successfully. You may need to install the MIDI again after that.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

3

Thanked by: Scott Eshleman, John and Scott

[rixa]

Nataleigh Mottau wrote:

love it. just wondering if EZStrings might be next?? keep...

love it. just wondering if EZStrings might be next??

keep up the great work 🙂

love it. just wondering if EZStrings might be next??

keep up the great work 🙂

Thank you for your feedback, glad you like our products!

EZstrings sounds like a cool idea!

We will forward your suggestion to our development team so that they know that you asked for this.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Acinonyx wrote:

Hi, Installed EZD3 and it refuses to locate any MIDI...

Hi,

Installed EZD3 and it refuses to locate any MIDI grooves when opened despite the fact the path to the MIDI is correct and they are installed, I can go to the folder and physcially drag the MIDI files into EZD and they play fine just the program itself doesn’t recognize the path to them.

Any help would be appreciated!

Reply To: HELP: No MIDI Library Found version: 3.0.6
Operating system: Windows 7

Hi,

Installed EZD3 and it refuses to locate any MIDI grooves when opened despite the fact the path to the MIDI is correct and they are installed, I can go to the folder and physcially drag the MIDI files into EZD and they play fine just the program itself doesn’t recognize the path to them.

Any help would be appreciated!

Reply To: HELP: No MIDI Library Found version: 3.0.6
Operating system: Windows 7

Please, try going to “Settings” > “Advanced” and click the “Restore MIDI Database” function.

Rickard - Toontrack Music
Make music - it´s EZ!
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www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 2 years, 2 months ago by rixa.

[rixa]

Billy 86 wrote:

Well, unfortunately, that didn’t work. Download and installed version 1.1.7 and got the attached message… see image

Did you uninstall EZbass first?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrack

[Author]

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