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[Mark Styles]

I agree.  I downloaded the EZ Bass trial..  10 days is not enough, considering my job, house chores, etc.  I needed to try it with EZ keys.  It took several days to get EZ keys trial to work, because the trial would not let me install an AUDIO UNIT (which Logic Pro needs).  We went back/for quite a # of times until you gave me a 2nd Terminal command to enter on mac. Finally EZ keys would install a audio unit.

All that wasted time left me with 2 days to try to get EZ Keys, EZ Bass, and Logic Pro working together.  Then EZ bass stopped.  You guys told me it was impossible to reset EZ Bass, unless I went thru this complicated procedure with the 2nd computer with a DAW in it. Then you would merge it, and I could get an EZ Bass trial again..   Seeing as it took me 7 days to get EZ keys going.  This would have been a useless procedure because my EZ Keys trial would have ended.

You really have nothing to lose by giving a longer trial period.  Sure some people with wring out a project or two for free.  But if your software is WORTH it, they will want it and PURCHASE it.

Logic (the DAW) was purchased by Apple from EMAGIC in Germany.  It was more expensive then, When Apple made a lot of changes to Logic and released version 10. They let a flood of download links exist where you could ‘steal’ it for free.  Everyone I knew had a cracked copy of Logic.  They did this on purpose.  Then lowered the price to $200, because it would only run on Mac computers (which were more expensive)  After a short while I bought it legit, and so did all my friends.  The benefit was now I got free tech support (really worth it).

I’m not suggesting you do any of the above. But the main thing is you want to get as many people as possible to try it.  Also let anyone read the forums. You are losing customers, because people interested can’t learn enough about it, or what people are complaining about.

[Mark Styles]

He most likely wants to record the midi into his DAW, and use a different instrument.  I personally don’t care for most of the EZ keys sounds, others may.

Getting the mdi out is of prime importance.  Compare the sound it outputs to UVI, Kontakt, Pianoteq libraries – I would suspect there should  be a way to do it.  I’m playing with trial version, and haven’t found a way yet.

[Mark Styles]

Email, forum, and sometimes just googling your question or situation has become the new norm for users.  For many companies cutting out real person tech  support has become the way of life..  So I don’t expect to purchase new software, to use on a session 4 hours from now..

More and more companies, are rapidly moving toward this business model.  I look at that an voice my opinion and experiences to potential new companies that have software, I want to purchase. I’ve had good luck with UVI. stuff.. downloads, ILOK crap, purchasing, Paypal work pretty well.. But UVI does the same thing, email support is it.  They respond back usually a day..

Very worse, and I now HATE them is ‘IK Multimedia’..  They have 5 head offices around the world, but no phone.  Hell, many of these companies, won’t even  provide their email, only a support ticket. IK Multimedia make pretty decent software, but, a few times now getting something to work is gonna be serveral days up to 2 weeks.  And if you lose (or in my case sound data got corrupted) they demand $150 to download your own product again off their servers. I went on a several day rant, showing them I had posted in Craigslists all over the US, pointed out their rip off policies,  told them I had collected 200 names, and was going to find some lawyers to start a class action lawsuit against them.

Bad publicity and $$$$ are the only motivations to these companies now.

I believe Toontracks is a dedicated company, products are top-notch, thought out.  definitely not out to rip  people off.  And having knowledgeable people to man tech support, does get expensive. I have a few Toontrack products.  Just today, I had to use up another authorization, because Apple wiped my SSD in order to fix it, and re-loading a cloned image, some how thinks most copy protected software, that is is being illegally used.. I have on occasion, emailed companies, explained, the ILOK or E-license (which I HATE MORE) gets un-authorized, and they give me another authorization to make up for it

So at this point,  it’s going to be the way more and more companies go..  Best to state your situation/problem as calmly as you can, include, serial#’s, invoices, computer platform, OS, DAW, etc. and hope you can resolve it quickly..

• This post was modified 7 years, 2 months ago by Mark Styles.

[Mark Styles]

Product manager wants to delete the original download block (each pretty sizable).. Once the SD3 drums are installed you don’t need the original downloads. (they state you you can download them later if you have to re-install.. (of course that takes time)..

I’m going to ask this as a separate post.. Drive space is tight.. and I would rather have the 250 gig drive space, if I can always re-download the data again..

IK Multimedia has this really slimmed policy, which they down’ make real clear.. you’re supposed to keep your downloads cause after 6 months they are going to charge you $150 to download the data again.. Every other website, I own software too, lets me log on, and retrieve the sound data again (not authorizations though).. Which is more than fair, and allows us to have backups of our virtual instrument sounds (in the cloud)..

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