[Juan Manuel]

That’s why we’re all here. Nobody doubts SD3 is good. The problem is the way Toontrack treats its customers. That’s what this thread’s about.

Not offering an upgrade path is greed, because customers already payed a premium for their original software. It doesn’t show loyalty.

No one should condone this kind of behavior in companies, otherwise where are your hard earned dollars gonna end? They’re not doing us any favors, we payed them money.

 

[Juan Manuel]

stompalero1 wrote:

I don’t know about Cubase 13, but in my Cubase 12 Pro, EZmix2 and EZdrummer2 (both VST2) works like a charm.

• The post has been modified 2 months, 1 week ago by stompalero1"> 2 times, last modified 2 months, 1 week ago by stompalero1.

The title of the thread reads “VST3 compatibility”. As of today, EZMix is still not VST3.

the problem is for Apple Silicon users with Cubase 13 and 12 in native mode (not Rosetta), which don’t admit VST2 anymore.

• This post was modified 2 months, 1 week ago by Juan Manuel.

[Juan Manuel]

https://www.toontrack.com/product/ezmix-2/

Your official website states that EZMix 2 is “compatible with Cubase 6 and above”. This is FALSE information, FALSE advertisement and blatant DECEPTIVE PRACTICES. Toontrack is officially cheating people to take their money. To this day EZMix 2.2.4 IS NOT compatible with Cubase 13 and 12 because it is not VST3, which is the only format accepted by this DAW on Apple Silicon.

At the bottom of the page it reads “a prerequisite is that the host supports VST3”, again LIES, if the host supports VST3 it means EZMix 2 will not work with such host. It’s been years since Apple Silicon came out, even more since VST3 came out, why is your customer support so terrible?

When will we get full VST3 compatibility for the products that we’ve invested in for years, Toontrack?

[Juan Manuel]

It’s not about being Apple Silicon compatible, it’s about releasing EZmix 2 in a VST3 format. Cubase works exclusively with VST3 plug-ins, and it is one of the most popular DAWs. Also, VST3 has been going on for years now. Using Cubase in Roseta mode is not a solution. When can we expect to see this?

[Juan Manuel]

Still, no VST3 for EZMix. Why is Toontrack so slow with the updates? It’s been two years since this blog, three since the first Apple silicon. All other companies caught on just fine.

Cubase users are being left in the dark here and as usual, no clear answer from Toontrack. I find myself one more year skipping Black Friday deals because what’s the point if it doesn’t work?

[Juan Manuel]

Yes but what about EZMix 2? When will we get a VST3 update?

[Juan Manuel]

I actually feel cheated as a consumer. I’ve been loyal to Toontrack for years and own various products, including Superior Drummer 2. I invested in the company because it inspired trust… now I just feel cheated.

Is this to be expected from any of their products from now on? Is every upgrade going to come with a “give us your money RIGHT NOW or lose it” intimidation tactic? There’s a word in the dictionary for that, it’s called harrassement.

Not having an option to upgrade from SD 2.0 is a low blow, but to not even offer a crossgrade option is shameless, especially when they offer it for EZDrummer customers which payed much less for it than what we did for SD 2.0 originally; it just doesn’t make any sense.

I personally don’t feel comfortable investing anymore in the company knowing that this tactic could be the name of the game at any given moment. Time to look elsewhere.

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