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[Scott]

Please select any product to complete the webform and Toontrack Support can get back to you asap.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I don’t see an order from the Toontrack Webshop using your forum email address. Where did you purchase? Have you contacted the retailer?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

proustos wrote:

hello

My old email adress is proustos@free.fr

Please Can you merge with my New account proustos@gmail.com ?

I need an update for my ezdrummer2 to install it on my os Catalina.    Thanks you.   Proust

 

 

 

 

 

 

 

 

Operating system: macOS Catalina (10.15)

Please follow the link posted above to contact Toontrack directly via the Contact Support button in that linked FAQ.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

laveryj249 wrote:

I also having the same issue and sent an email, but got no response……can you also remove my inactive authorizations?

Were you having computer issues? Is that why you used 3 authorizations in January 2022?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Both EZD3 and S3 require a 64-bit host when running as a plugin.

If you’re using EZD3 in 32-bit Reaper you must be using its bit bridge which has been know to cause issues and is not a supported way to run it consistently.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

77James wrote:

My account was tied to an old email.  I have EZDrummer, Superior Drummer EZ Keys, etc.  I logged out and then couldn’t log back in.  Clicked on forgot password but it wanted to send it to old no longer existent email.  I put in new email.  Now neither account exists.  I created a new account so I could log on but that account doesn’t have any products.

No One to contact

Any ideas?

Operating system: macOS Monterey (12)

Contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

elijah_14 wrote:

PLEASE I NEED THE SERIAL NUMBER OF MY EZ DRUMMER2

Operating system: Windows 10

I don’t see an order in our system made using your forum email. Did you purchase from the Toontrack Webshop? Did the order process go all the way through to completion? Did you get an order confirmation and order number? Did you purchase from a 3rd party retailer?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

theredeemed wrote:

I purchased ezdrummer 3 and did it as a guest an email was sent to me but I can’t find a serial number or a link or anything in the email. It’s a bunch of different e-mails and what looks like random letters and numbers. I can’t make any sense out of it.

• This post was modified 3 years, 5 months ago by theredeemed.

If you ordered from the Toontrack Webshop, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Check this FAQ regarding “futurehit” instruments and why Toontrack developed them. It refers to EZdrummer 2 but it’s the same for EZD3 and S3.

https://www.toontrack.com/faq/how-do-i-trigger-the-ezdrummer-2-percussion/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Jaime Pechler wrote:

Okay, the status of my payment is now succesfull.
I do not have an order number / order confirmation.

After the purchase I received nothing and my account still says I have no available items.

Well, without any order number or order confirmation I don’t have anything to search for in our system to see if an order went through or not.

You’ll need to contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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