Not recieving product

[Thomas Truelsen]

Hi, I just recently purchased a Midi pack, but it does not show up anywhere to download, never had this issue before. Are downloads delayed today or?

Topic

[Scott]

When did you purchase? From the Toontrack webshop or somewhere else? Did you get an order confirmation email?

We don’t have any recent purchases for you showing in our system since June 2017.

Scott Sibley - Toontrack
Technical Advisor

[Thomas Truelsen]

Movie Scores EZkeys MIDI
Item# TT315

Yeah got the mail with invoice id and transaction id, do you need them?

[Scott]

Did you purchase using your forum email address and were you logged in at the time of purchase?

Does your invoice have a serial number for your product? If so, you can register it to your account through Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Thomas Truelsen]

My invoice did not have a serial number, otherwise I would have registered it through that and I did not use my forum mail.
Payment sent to info@toontrack.com

[Scott]

Then yes, send me the order number.

If you make a purchase and you are logged into your Toontrack account, the product will automatically get registered to your account.

Are you going to want to register the Movie Scores MIDI to your forum account?

Scott Sibley - Toontrack
Technical Advisor

[Thomas Truelsen]

Invoice ID: WC-1457287
Yeah if forum account is the same as the account for all my products then sure.

[Scott]

You do have products registered to your forum email account. I will register your MIDI pack to that account.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Should be there now.

Scott Sibley - Toontrack
Technical Advisor

[Thomas Truelsen]

Thanks!

[l.fabb.96@gmail.com]

I have the same problem, i have purchased exdrummer 2 with 2 expansions and a midi pack but i can’t see them in toontrack product manager

[l.fabb.96@gmail.com]

i solved it, didn’t see the serial number in the e-mail, sorry

[Earl Yap]

Good day Toontrack!

I have the same issue, I purchased in 2017 but couldn’t locate the invoice nor any other details, except for the credit payment history only ;(
I’m also on a different laptop now and a lot of things happen in between, perhaps someone can help me with this issue?

Hope to hear from you guys!
Thanks a lot!

[Scott]

Earl Yap wrote:

Good day Toontrack!

I have the same issue, I purchased in 2017 but couldn’t locate the invoice nor any other details, except for the credit payment history only ;(
I’m also on a different laptop now and a lot of things happen in between, perhaps someone can help me with this issue?

Hope to hear from you guys!
Thanks a lot!

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Jaime Pechler]

Hi Scott,

As the others stated above, I also did not receive my purchase.
Around 18.00 today I’ve purchased toontracks hip hop, but I did not receive an email containing a serial code.

Could you look into this for me?

Thanks in advance!

[Scott]

Jaime Pechler wrote:

Hi Scott,

As the others stated above, I also did not receive my purchase.
Around 18.00 today I’ve purchased toontracks hip hop, but I did not receive an email containing a serial code.

Could you look into this for me?

Thanks in advance!

I do not see any order using your forum email account. Did you purchase from the Toontrack Webshop? Do you have an order number?

Scott Sibley - Toontrack
Technical Advisor

[Author]

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