You have reached the maximum of total authorizations. Contact support.

[jacksen22]

Sent an email to support but have not heard back – can you assist?  Thanks!

Topic

[Shootie]

Have you logged into Product Manager and managed your Authorizations?

https://www.toontrack.com/product-manager/

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[Scott]

jacksen22 wrote:

Sent an email to support but have not heard back – can you assist?  Thanks!

I’ve removed your inactive authorizations. Were you having computer issues? Was that why you went through the 4 authorizations since September?

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: jacksen22

[jacksen22]

Everything is working now – thank you for the quick reply!

[laveryj249]

I also having the same issue and sent an email, but got no response……can you also remove my inactive authorizations?

[Scott]

laveryj249 wrote:

I also having the same issue and sent an email, but got no response……can you also remove my inactive authorizations?

Were you having computer issues? Is that why you used 3 authorizations in January 2022?

Scott Sibley - Toontrack
Technical Advisor

[laveryj249]

Yes, I had to switch out a couple of computers because they were experiencing issues.

Also I thought I only had 2 authorizations? Did you remove my inactive authorizations?

[Scott]

You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[Capadrum]

Hello . i sent you an email but no response. i need my product working i’m in a rush. I deleted all authoization slots and i can’t add my own computer. Can you please fix it ? maybe you can clear all my slots ?

[Scott]

Capadrum wrote:

Hello . i sent you an email but no response. i need my product working i’m in a rush. I deleted all authoization slots and i can’t add my own computer. Can you please fix it ? maybe you can clear all my slots ?

I’ve removed all inactive authorizations. You should be able to authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

[Capadrum]

Thank you so much . it works now 🙂

[Author]

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