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[rixa]

First, please check your spam folder to see if the email ended up there.

We have been in contact with users who have the donotreply@toontrack.com address added to the blocked senders list in their email client. Mostly users that use the Outlook web client, see the Microsoft support guide (https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46).

Your email client may have a similar block list, make sure that donotreply@toontrack.com is not marked as spam.

If you still cant find your order confirmation, please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Thank you for the suggestion, we will forward this to our web team.

Did you know that you can preview available MIDI packs in EZD3?

Go to the Grooves tab and then click “Show Web Shop MIDI”. You can then use the filters in EZD3 and listen to the grooves.

Show Web Shop MIDI connects to toontrack.com and allows you to preview MIDI that you do not currently own from Toontrack’s varied selection of for-purchase MIDI packs

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Thank you for the feedback, we will forward this to our web team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

If you click “Show Details” under the product in the Product Manager, go to the “Authorizations” tab and click Authorize, does this work?

Our web team is informed about this issue, it should be solved shortly.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 3 months ago by rixa.

[rixa]

Thank you for your feedback.

I’d like to clarify that we intentionally do not perform gain matching in our software. This is because, in various scenarios, users may want the volume to increase or decrease based on the adjustments they make.
Could you also provide some examples where the output volume displayed in the program is incorrect? This will help us better understand your concern.

Regarding the comment “very basic dynamic EQ and compression that is going on under the hood…” I’d like to point out that this is a bit off the mark. The software actually includes a wide range of effects far beyond just EQ and compression depending on the preset, offering a comprehensive suite of tools for different audio needs.

Feel free to reach out with any further questions!

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 3 times, last modified 1 year, 3 months ago by rixa.

[rixa]

David Olivas wrote:

When I select the PayPal option at checkout, the green “Place Order” button disappears. I am being forced to use Swedbank or is it just a glitch?

You should be able to purchase using PayPal.
Have you cleared your browser’s cache and/or tried a different browser?

If you are still having problems with this, please contact our support. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

In this case, try and reinstall EZD2 from the separate 2.2.3 software update in the Product Manager. Once installed please try and install the EZX then. Does the same thing happen after reinstalling EZD2 2.2.3?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

DJ Astrofreq wrote:

Does this forum not allow to edit a post that...

Does this forum not allow to edit a post that we made before? I’m trying to update threads I started, but the edit button disappears.

Does this forum not allow to edit a post that we made before? I’m trying to update threads I started, but the edit button disappears.

This should now work, you might need to log out and log in again.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Rogelio Weelkly Rose wrote:

Hi i purchase the Ez Drummer 3 today online and the did not provide any serial number to register the software, could someone please help.

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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