[Mika Lönnström]

@Henrik said:

Thanks for the report, and we are sorry for the troubles you are experiencing. Currently the Product Manager tries to reconnect for a while. People seem to have longer breaks on their internet connection/connection to the download servers so we will change this so the Product Manager keeps on trying to reconnect.  

Thank you!

[Mika Lönnström]

Anyone else having these “connection timeouts” ?
I am slowly starting to lose my patience.. 12 days of downloading SD3 and still not finished!
Do I have to babysit the downloads for the next week or two in order to get them finished!?

[Mika Lönnström]

@John said:
Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John  

Message sent to support.

[Mika Lönnström]

@John said:
Well, temporary swings in bandwidth can most often be connected to your ISP and/or local hardware settings.
If it seems more permanent, we need to check if there’s something funky with the mirror closest to your location.

BR,
John  

Well, to me it looks like it’s not the ISP to blame, as there seems to be many people facing the same problems.
So, in my opinion the issue has to be “more permanent”..
Also, the timeouts, as I stated in this thread in post #15 are occurring several times a day, making it impossible to leave PM downloading over night.
When a timeout occurs you have to manually start the download again!
At this moment it looks like it will take an additional week for me to finish the downloads..
I would really appreciate an update on this issue.

[Mika Lönnström]

Well, what can I say?! Been trying for several days to download SD3 Library part 2 and Additional Bleed -packs. It always ends up in a timeout!
There’s nothing wrong with my internet connection and Speed Tests shows DL speeds around 30Mb/s, so it shouldn’t be the problem..
I don’t mind the slow DL speed, but this timeout problem is making it very hard to finish those packs!
Any suggestions how to get rid of those Timeouts?

[Author]

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