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[Viktor Hansson]

Shellfish wrote:

Hello Toontrack,

Just wanted to add to this thread to comment on your advertising around the Black Friday sale (“Massive savings!” “Nov 1st-31st Dec  Holiday sales!”). I bought EZDrummer 2 plus some expansion packs a few days ago under the impression that the savings advertised represented the discounts for the whole of the Black Friday sale. Today I discover that I could have saved a whole lot more. Brilliant product but I feel rather duped.

Best regards

P.S   I would have contacted customer services privately with this if I could have found a way to do so for this kind of issue – ie not technical support.

 

Hi, You can reach our Customer support via the “Contact Support” button at the bottom of any FAQ at toontrack.com/faq.

For example this one: https://www.toontrack.com/faq/what-is-happening-with-my-order/

• This post was modified 5 years, 9 months ago by Viktor Hansson.

[Viktor Hansson]

Hi,

Thanks for your message.

Our Support Team should have gotten back via the e-mail you sent to our Support Inbox.

[Viktor Hansson]

Hi,

 

• Please go to this FAQ: https://www.toontrack.com/faq/what-is-happening-with-my-order/
• Click the “Contact Support” button (as seen in previous images)
• Please fill out the support form.

In the Select what type of issue this is dropdown you can select “Webshop order issue”

In the Select your Product dropdown you can select EZkeys

 

 

[Viktor Hansson]

Hi,

 

When you’re in a FAQ article there is a “Contact Support” button at the bottom that should open a form where you can fill out your info and describe the issue.

Please see attached images for reference

[Viktor Hansson]

Hi Dan,

 

Thanks for your message. When looking at the text it seems you purchased two copies of the Upright Piano?

“USD78.00 for 2 items”

 

Please contact our Support Team via the “Contact Support” button at the bottom of this FAQ and they’ll be able to assist.

https://www.toontrack.com/faq/what-is-happening-with-my-order/

[Viktor Hansson]

Hi,

Thanks for your message and interest in the new EZX!

All EZXs released since Superior Drummer 3 came out, requires EZdrummer 2 or Superior Drummer 3. Due to the way the softwares handles presets etc the newer EZXs cannot be run on Superior Drummer 2.

[Viktor Hansson]

Hi,

 

When it comes to operational issues, please reach out to our support team and they’ll be happy to help!

Use the “Contact Support” button found at the bottom of any FAQ at toontrack.com/faq

[Viktor Hansson]

Hi,

 

It’ll be available tomorrow at 14:00 CET 👍

1

Thanked by: Roeland Scholsberg

[Viktor Hansson]

Hi Doug, Thanks for your message!

 

Yes you can set the EZdrummer 2 Mixer to Multichannel output and have the mixer channels go to different tracks in Reaper.

In this video you can see an example of how to do it: https://www.youtube.com/watch?v=EQ8rVgB8wzc

[Viktor Hansson]

HodSaridDrums wrote:

its really difficult to find how to contact support.
strange as I thought you should make it approachable…

I am having problems checking out and purchasing a kit as the site won’t let me fill in my phone number, it says I am having an “Invalid international phone”

I tried all kinds of patterns for my phone number, isn’t there a way around this… ?

tnx

Our Web Team now asked that you refresh the page and try again, since they did find and fixed a glitch that might have been the cause of the phone number error you were having.

[Viktor Hansson]

Hi,

 

Please use the “Contact Support” button found at the bottom of any FAQ and our Support Team will help investigate!

 

https://www.toontrack.com/faq/what-is-happening-with-my-order/

1

Thanked by: HodSaridDrums

[Viktor Hansson]

Hi Chris, Thanks for your message.

The prices you see at the bottom of the EZbass page at toontrack.com are the list prices for EZbass. We’ll have no Crossgrade from other products in the EZ line or intro pricing.

[Author]

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