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[Viktor]

@David Gutierrez said:
hello My EZ MIX Metal gods pack won’t install at the moment I have the program up and running ..In the preset pack section all it says is “EZMIX1 EZMIX2” but no guitar gods pack!!!.. I tried to download and when I install it ..it says “config error cannot read install config file!” please help with this issue! I would like to enjoy the product I have payed for!..thanks for any help!  

Hi David,

We’d recommend using the Product Manager application (not web version) to handle your downloads and installations. You should not get the Config File Error when installing through Product Manager.

[Viktor]

Hi,

We just heard back from our web team and this issue is now fixed and you should be able to purchase the bundle for the discounted price.

We apologize for any inconvenience and thank you for your patience.

[Viktor]

Hi,

Sorry about this and thanks for reporting the issue. It seems to show the wrong price after adding it to cart, but only for USD, not other currencies.

We have forwarded this to our Web Team and they will fix it as soon as possible.

Thanks for your patience!

[Viktor]

Hi Daniele,

Thanks for your message

When it comes to account or order related issues please contact our Support Team and they’ll be happy to help via e-mail.

Follow this link and click the “Contact Support” button found at the bottom of the FAQ:
http://www.toontrack.com/faq/what-is-happening-with-my-order/

[Viktor]

Hi,

The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.

The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.

The Toontrack Support has more info on the different orders and purchases made and we recommend communicating directly with the Toontrack Support in this matter.

Thanks!

[Viktor]

Hi Peter,

You can have different degrees of openness mapped to different notes. This can be set in the Settings > Midi-in/E-drums menu.

Or you can also use CC values to trigger tight, open, open 2 etc.
To manually adjust the Hi-Hat response you can go to the Settings > Midi-in/E-drums menu.

Click the tab that reads “show” > then select Hi Hat > Hi Hat Pedal CC > then select the articulations that appear > then click “Hi-Hat and Snare CC”.

Please also see this video on fine tuning your hi-hat to fit your playing style (In the video, however, he’s using Roland E-drums): https://www.youtube.com/watch?v=RN0qsbVgUyw

For instructions on how to do this using MIDI Out from the Pearl Mimic Pro we’d recommend contacting their Support to see if they can assist.

[Viktor]

Hi Alex,

Sorry for the confusion.

The Correct price for both EZkeys MIDI 6-pack and EZdrummer MIDI 6-pack is $119 (Refreshing the page a couple of times should show the correct price) and our web team is currently looking into why the prices are displayed incorrectly on the product page.

Again we apologize for the confusion and hopefully our web team will have this sorted out shortly

[Viktor]

Hi,

Yes this promo is also available through our third party retailers (such as Guitar Center Musician’s Friend or Sweetwater)

When registering your purchased EZdrummer 2 Regular serial number to your Toontrack account you’ll get to choose your free EZX.

[Author]

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