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[Viktor Hansson]

Hi,

 

The Custom Shop EZX works in EZdrummer 2 or Superior Drummer 3.

Unfortunately the EZdrummer Lite Upgrade does not work in your case. It is for owners of the limited Lite version.

In this case, either the full version of EZdrummer 2 or Superior Drummer 3 would be the way to go.

[Viktor Hansson]

Hi Mike,

Thanks for your message and interest in the Rock Foundry SDX!

There is no Upgrade path from the Hard Rock EZX to the Rock Foundry SDX. The full version of the SDX can be purchased here: https://www.toontrack.com/product/the-rock-foundry-sdx/

[Viktor Hansson]

Hi Martin,

Thanks for your message.

The installers on the CDs are getting quite old and incompatible with newer operating systems.

We recommend using the Toontrack Product Manager to handle your downloads, installs and updates to make sure you always get the latest available versions.

Please install the Product Manager on your computer and login with your account to access your products and begin the Download/installation process.

 

Please see this FAQ for a description of the Toontrack product manager: http://www.toontrack.com/faq/what-is-the-product-manager/

The product manager can be downloaded at this link: http://www.toontrack.com/product-manager/

[Viktor Hansson]

Hi Nuno,

Thanks for your message and sorry for the trouble.

 

When it comes to account related issues please contact our Support Team and they’ll be happy to help.

Follow this link and click the “Contact Support” button found at the bottom of each FAQ:

https://www.toontrack.com/faq/

[Viktor Hansson]

Hi Roger,

 

Thanks for your message and sorry for the trouble.

 

There seems to have been a slight hiccup and no serial was generated for this order.

We’ve now added the product to your account.

Please Refresh Product List or re-launch the Product Manager to see the newly added product.

Thanks for your patience!

[Viktor Hansson]

BEST ANSWER

Hi,

 

Thanks for your message.

 

We have no vouchers, but what you can do is to make sure you have not checked the “Auto Register” box (Opposite of what you see in the attached image) when you finalize the purchase. That way the serials won’t get registered to your account but you will receive them in the confirmation e-mail. You can then pass the serials on to your friend and he’ll be able to register them to his account via the Product Manager application.

Hi,

 

Thanks for your message.

 

We have no vouchers, but what you can do is to make sure you have not checked the “Auto Register” box (Opposite of what you see in the attached image) when you finalize the purchase. That way the serials won’t get registered to your account but you will receive them in the confirmation e-mail. You can then pass the serials on to your friend and he’ll be able to register them to his account via the Product Manager application.

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Thanked by: CA

[Viktor Hansson]

Hi Jack,

 

Sorry for the inconvenience and any confusion this have led to.

 

We have added the NY Studios Vol 1 SDX to your account. A slight hiccup in our system stopped this from being automatically registered.

 

Regarding EZdrummer 2 and EZkeys however, you purchased them during the heavily discounted Black Friday Deal. During these days EZdrummer 2 did not give a Free EZX and the same thing is true for the EZkeys String Machine, it did not render a Free Sound Expansion.

 

[Author]

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