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Failed order?

Requests and Feedback
Viewing 8 replies - 1 through 8 (of 8 total)
  • ScottScott
    Moderator

    Yes, your order was received and is currently being processed and shipped.

    Scott Sibley - Toontrack
    Technical Advisor

    adiladil
    Participant

    hi sorry to add to this thread but. i purchased ezdrummer 2 and ive updated it but when i try to update the ezx soundibrary. it says “your library seems damaged you need to reinstall the full product before applying this update?? do they mean reinstall ezdrummer 2 ?

    GregEEEE_1
    Participant

    Ordered EZmix 2 Mixing Plug-In from Sweetwater, paid for it and they sent the serial number. I set up an account with my e-mail and Toontrack sends me an email with a password to use to log into their site. Click on the link in the e-mail, log in smoothly with my e-mail and TT’s generated password, enter serial number to register and I get a message that I have used either an improper e-mail or password and I can’t register. As a first time customer things aren’t going well . . . . . . .

    Miguel de Azcarate
    Participant

    Hello,
    Earlier I placed an order for American Rock Midi Pack. I paid through Paypal which confirmed the payment was made properly (see attachment), but I got a message from Toontrack saying the Order #405419 failed (attachment). After spending two hours trying to reach anybody at Toontrack or PayPal, I decided to cancel the order on your ‘Failed Order” page but now I’m in the dark as to where my money went and what I need to do to get this solved. And of course I don’t have my Midi pack. Please let me know what is going on here. Thank you.PayPal-Transaction.jpg
    Toontrack-Payment-Failed.jpg

    Of course, I’d be ready to uncancel my order if that is even possible and if I knew what was going on.
    I can see that Scott is online so I’m hoping I can get an answer soon.

    ScottScott
    Moderator

    @migmil said:

    Hello,
    Earlier I placed an order for American Rock Midi Pack. I paid through Paypal which confirmed the payment was made properly (see attachment), but I got a message from Toontrack saying the Order #405419 failed (attachment). After spending two hours trying to reach anybody at Toontrack or PayPal, I decided to cancel the order on your ‘Failed Order” page but now I’m in the dark as to where my money went and what I need to do to get this solved. And of course I don’t have my Midi pack. Please let me know what is going on here. Thank you.PayPal-Transaction.jpg
    Toontrack-Payment-Failed.jpg

    Of course, I’d be ready to uncancel my order if that is even possible and if I knew what was going on.
    I can see that Scott is online so I’m hoping I can get an answer soon.

    Please contact Toontrack directly regarding webshop orders. Use the Contact Support button in the FAQ link below.

    What is happening with my order?

    Scott Sibley - Toontrack
    Technical Advisor

    Roger Bogren
    Participant

    Hi

     

    I need help with this issue!!! I don´t get the EZMIX 2 for downloading that I paid for?

    Please see my PayPal notice for paymant

     

    From: Bogren, Roger (RB)
    Sent: den 27 november 2018 08:28
    To: ‘info@toontrack.com’ <info@toontrack.com>
    Subject: RE: Kvitto för betalning till Toontrack Music AB
    Importance: High

     

    Hi

     

    I still haven´t got my software, EZMIX2 that I paid for.

    Can you please check and send the link for download?

     

    Roger

     

    From: Bogren, Roger (RB)
    Sent: den 26 november 2018 09:17
    To: ‘info@toontrack.com’ <info@toontrack.com>
    Subject: RE: Kvitto för betalning till Toontrack Music AB
    Importance: High

     

    Hi

     

    I paid for this bellow, but can´t download the software? Why?

     

    //Roger Bogren

     

    From: service@paypal.se <service@paypal.se>
    Sent: den 24 november 2018 16:01
    To: Bogren, Roger (RB) <roger.bogren@volvocars.com>
    Subject: Kvitto för betalning till Toontrack Music AB

     

    lör 24 nov 2018 07:01:03 GMT-08:00 Transaktions-id: 41K606853W2785539  https://www.paypal.com/mya..

     
        lör 24 nov 2018 07:01:03 GMT-08:00
    Transaktions-id: 41K606853W2785539 
     

     

     

    Hej Roger Bogren!

    Du har gjort en betalning på 324,00 SEK till Toontrack Music AB
    (info@toontrack.com)

    Det kan ta en stund innan transaktionen visas på ditt konto.

    Handlare
    Toontrack Music AB
    info@toontrack.com
    +46 0902001820
    Anvisningar till handlaren
    Du har inte angett några anvisningar.
    Beskrivning Enhetspris Kvant Belopp
    EZmix 2 – Regular
    Objektnr TT195
    259,20 SEK 1 259,20 SEK

     

    Deltotal 259,20 SEK
    Moms 64,80 SEK
    Totalt 324,00 SEK
    Betalning 324,00 SEK
    Avgiften kommer att visas på ditt betalkortsutdrag som “PAYPAL *TOONTRACKMU”
    Betalning skickad till info@toontrack.com
    Faktura-id: WC-2183725

    Med vänlig hälsning,
    PayPal

    Har du problem med den här transaktionen?
    Från och med datumet för din PayPal-betalning har du 180 dagar på dig att inleda en tvist i Problemhanteringscenter om transaktionen uppfyller villkoren. Läs mer om köparskydd 

    Frågor? Gå till Hjälp på http://www.paypal.com/se/help.

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    ViktorViktor
    Moderator

    Hi Roger,

     

    Thanks for your message and sorry for the trouble.

     

    There seems to have been a slight hiccup and no serial was generated for this order.

    We’ve now added the product to your account.

    Please Refresh Product List or re-launch the Product Manager to see the newly added product.

    Thanks for your patience!

    Viktor Hansson - Toontrack Technical Support

    Sam227
    Participant

    I paid through Paypal which confirmed the payment was made properly (see attachment), but I got a message from Toontrack saying the Order failed (attachment). After spending two hours trying to reach anybody at Toontrack or PayPal, I decided to cancel the order on your ‘Failed Order” page but now I’m in the dark as to where my money went and what I need to do to get this solved. And of course I don’t have my Midi pack. Please let me know what is going on here. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
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