All my Registered Superior Drum is Gone

Product Manager
Viewing 13 replies - 1 through 13 (of 13 total)
  • Scott
    Moderator

    Did you purchase from the Toontrack webshop?

    Please contact Toontrack directly via the Contact Support button in the FAQ below.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

    Sitti Rahmi
    Participant

    I was buy from 3rd party agent …

    Scott
    Moderator

    @iiqjazz said:
    I was buy from 3rd party agent …  

    Please contact Toontrack directly via the Contact Support button in the FAQ above.

    Scott Sibley - Toontrack
    Technical Advisor

    Sitti Rahmi
    Participant

    I have contact now

    Sitti Rahmi
    Participant

    it seems the response from tech support is slow

    Sitti Rahmi
    Participant

    Hello Toontrack ????

    Please Respond My Trouble Immediately

    Juicy
    Participant

    Should not affect your PM / My products,
    When you look on PM you are signed in and looking at my Products Not installed or installed or what.?
    Usually all your titles will show up.

    Sitti Rahmi
    Participant

    @juicy said:
    Should not affect your PM / My products,
    When you look on PM you are signed in and looking at my Products Not installed or installed or what.?
    Usually all your titles will show up.  

    my bro , yesterday or sunday night i was register all the superior product and it was success i had complete superior drum in my account , but in monday evening when i want to download and install them one by one , all my superior was empty , suddenly gone away …

    it made my recording session messed up…

    it was inconvenience thing…

    Juicy
    Participant

    Yes thats bad , I’m a bit confused about registering but not yet installed.
    Are you on a Mac ?

    Viktor
    Moderator

    Hi,

    The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.

    The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.

    The Toontrack Support has more info on the different orders and purchases made and we recommend communicating directly with the Toontrack Support in this matter.

    Thanks!

    Sitti Rahmi
    Participant

    @Viktor said:
    Hi,

    The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.

    The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.

    The Toontrack Support has more info on the different orders and purchases made and we recommend communicating directly with the Toontrack Support in this matter.

    Thanks!  

    <br /

    i am order from my friend , and all the serial is not used before

    so i was the only one that register all the serial with toontrack product manager …

    Sitti Rahmi
    Participant

    @juicy said:
    Yes thats bad , I’m a bit confused about registering but not yet installed.
    Are you on a Mac ?  

    yes im on mac osx sierra 10.12.6

    i was register but not yet installed because the size is about 500 GB and it takes time to install, so i prefer to install one by one …

    Juicy
    Participant

    @Viktor said:
    Hi,
    The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.
    The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.
    Thanks!  

    Hey you didn’t mention all that did you????
    You and your “friend” need to have a talk.
    Unbelievable.

Viewing 13 replies - 1 through 13 (of 13 total)

Please log in to read and reply to this topic.

No products in the cart.

×