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[Scott]

alfiem15 wrote:

So, I figured something out! When the Product Manager downloads the Beatstation content, it fails to kick off the Core Content installer correctly.

That doesn’t work I can not find the Core Content installer any were. Please help me.
Reply #2626153 in Beatstation Core content missing! Help!

Reply To: Beatstation Core content missing!! version: 1.0.4
Operating system: Windows 8.1

Are you installing from the Toontrack Product Manager?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Ezkeys MIDI packs require an EZkeys sound library.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: garagegods

[Scott]

triangelsolo wrote:

Is it the same for Superior Drummer 3 and EZbass?

Yes. All plugins need a host (DAW) to sync.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

thornev wrote:

I tried that, Scott. See my edit in my previous post. I don’t know who you mean by “proper channels,” but it sure isn’t easy to find them or I did and they passed the buck right back to EZdrummer. Regardless, your customers are not happy. If you don’t want to address that, well, that’s an answer.

So, you got an official Toontrack reply. I’m not sure what more I can add. I have no more control over Toontrack’s upgrade policy than Support does. Probably less as I’m a forum mod.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

thornev wrote:

Scott – Would it not be in your best interest since EZdrummer is in a sense marketing for Toontracks to carry the banner for your customers and work with Toontracks to get them to alter their upgrade policy? Post #1994679 sounds like passing the buck which tends to add insult to injury for customers who want to find an upgrade solution and are willing to pay a little more for an upgrade.  Thorne

 

PS – I also emailed Toontraacks and this was their response: “Toontrack Support does not have any control over the discontinuation of the promotional upgrade option for EZdrummer 2. It was available from May 2014 through the end of 2015 and there are no current plans for reactivating the upgrade discount.”

So it seems no one wants to take accountability for a fair upgrade price. I sure am on my way out and I only just started using the demo 30 minutes ago.

• This post was modified 4 years, 9 months ago by thornev.

I’m not sure how I can provide further technical support for your issue. Pricing and upgrade policies need to be directed to Toontrack directly as, like I stated above, I’m a technical advisor and have no control over such things. “Passing the buck”? I think “directing to the proper channels” is more appropriate.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Billy 86 wrote:

Apologies, Scott. Not directed at you personally. However, you have to realize that to us users out here in the world you are Toontrack. I think TT products are generally amazing, and own a bunch, but the situation with EZ Keys lack of development has been going on for so long, frustrating doesn’t even begin to describe it. I deal with ceaseless frustration with humor; if we couldn’t laugh, we’d all go insane, as the song goes.

Years back I simply asked that TT be honest with us: if there are no immediate plans to address user concerns/requests you’ve received going back to that 5 year old request you made, with further development of the product, just please tell us so we can stop  fruitlessly wishing and wasting all of our time, yours included. Can you not get any information on that? If you’re kept in the dark about the most basic of information from your company, for which you’re out here on the front line dealing with customers, I feel for you. I really do.  I’ve worked in customer service before. For me, it’s all about setting expectations which, when repeatedly not met, leads to building frustration. Just human nature, which we all are out here as well. ✌️

I can’t comment on development/future releases/et al for reasons I’ve stated above (NDA).

Any further release discussion can be taken up directly with Toontrack. Contact Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

I have nothing further to contribute to this discussion.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Start with the Toontrack Product Manager. Watch the walk through video. Register, download, install, authorize.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Have you copied or moved the .dll since it was originally installed?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

dgc4rter wrote:

Scott wrote:

Billy 86 wrote:

Scott wrote:

Please give feedback on what you’d like to see in EZkeys2.

I like to start the day with a good chuckle. This one-liner has been doing the job for more than 5 years now. Precious. 😆

Well of course. I’m in charge of everything and know precisely Toontrack’s plan with all releases…5 years ago when I posted. Good call… glad you can point out a 5 year old post.

Just seen this reply from a moderator. One could almost detect a sense of smugness here about the fact that he knows what Toontrack’s plans are but us, their paying customers, don’t.

Hmmm. not impressed Scott.

Just being honest.  Snarky comments can receive snarky replies. Moderators are people too.

Toontrack employees sign a NDA. It states we can’t give out information other than what is approved by Toontrack. Toontrack keeps release info close to the vest and when they are ready to release info, they do. I couldn’t say anything about releases if I wanted to.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Stephen Marshall wrote:

Scott wrote:

Stephen Marshall wrote:

Don’t use the installer. You have to manually copy the library files from the update zip to your sample folder and overwrite if needed.

 

i think Toontrack should update SD3 so that we can continue to use these libraries. Nothing beats that percussion library imo.

An updated version of C&V and the Vintage Add on was released years ago that is compatible with S3.

https://www.toontrack.com/product/custom-vintage-sdx/

It was released back in 2009 and there was an upgrade offer from the original  C&V but it’s been discontinued for years.

Thanks Scott, but it would be cool to have a 24bit SDX  version of the of the Drumkit From Hell and Percussionist library too, or at least be able to load up the original libs in SD3 as we could in SD2

I doubt it will happen. S3 requires a file format that isn’t in the S1 libraries.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Stephen Marshall wrote:

Don’t use the installer. You have to manually copy the library files from the update zip to your sample folder and overwrite if needed.

 

i think Toontrack should update SD3 so that we can continue to use these libraries. Nothing beats that percussion library imo.

An updated version of C&V and the Vintage Add on was released years ago that is compatible with S3.

https://www.toontrack.com/product/custom-vintage-sdx/

It was released back in 2009 and there was an upgrade offer from the original  C&V but it’s been discontinued for years.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Ant Glee

[Scott]

The EZD1 to EZD2 upgrade was discontinued in December 2015. So, you will need to purchase the full version at this time.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Are you installing from the Toontrack Product Manager? If so, is Product Manager asking to authorize? Can you give more info?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

jason vanmeter wrote:

This software is pretty expensive considering the lack of support, it’s hard to make a choice. I’ve been asking questions about EZDrummer, EZMix, and EZBass, and I haven’t gotten any feedback. You would think Toontrack would hire moderators that gave support to patrons. I already have over $500.00 worth of EZKeys products, and I like them, but considering the price, and lack of answers, it’s not easy to figure out how to get the best bang for your buck, without finding bits and pieces, here and there. I have over $1,000 worth of software in my inbox, but I can’t bring myself to commit, without getting the answers that I want to know first. It would be different if these products were half of the price. I would probably end up spending more in the long run, if they were half as much.

What specific questions do you have? I don’t see any other posts under your username besides this one? Where have you posted your questions?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Select the articulation you want to adjust in the Articulation Menu and The Property Boxes will then only pertain to the selected articulation and not the entire kit piece so you can adjust volume, etc.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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