EZdrummer 2 upgrade from EZdrummer 1.4

EZdrummer Pre-sales
Viewing 6 replies - 16 through 21 (of 21 total)
  • ScottScott
    Moderator

    Scott – Would it not be in your best interest since EZdrummer is in a sense marketing for Toontracks to carry the banner for your customers and work with Toontracks to get them to alter their upgrade policy? Post #1994679 sounds like passing the buck which tends to add insult to injury for customers who want to find an upgrade solution and are willing to pay a little more for an upgrade.  Thorne

     

    PS – I also emailed Toontraacks and this was their response: “Toontrack Support does not have any control over the discontinuation of the promotional upgrade option for EZdrummer 2. It was available from May 2014 through the end of 2015 and there are no current plans for reactivating the upgrade discount.”

    So it seems no one wants to take accountability for a fair upgrade price. I sure am on my way out and I only just started using the demo 30 minutes ago.

    • This post was modified 2 months, 4 weeks ago by thornev.

    I’m not sure how I can provide further technical support for your issue. Pricing and upgrade policies need to be directed to Toontrack directly as, like I stated above, I’m a technical advisor and have no control over such things. “Passing the buck”? I think “directing to the proper channels” is more appropriate.

    Scott Sibley - Toontrack
    Technical Advisor

    thornev
    Participant

    I tried that, Scott. See my edit in my previous post. I don’t know who you mean by “proper channels,” but it sure isn’t easy to find them or I did and they passed the buck right back to EZdrummer. Regardless, your customers are not happy. If you don’t want to address that, well, that’s an answer.

    ScottScott
    Moderator

    I tried that, Scott. See my edit in my previous post. I don’t know who you mean by “proper channels,” but it sure isn’t easy to find them or I did and they passed the buck right back to EZdrummer. Regardless, your customers are not happy. If you don’t want to address that, well, that’s an answer.

    So, you got an official Toontrack reply. I’m not sure what more I can add. I have no more control over Toontrack’s upgrade policy than Support does. Probably less as I’m a forum mod.

    Scott Sibley - Toontrack
    Technical Advisor

    burkek
    Participant

    So long as the company knows that previous customers have abandoned the company due to this inexplicable policy of no upgrade path, and it will continue to harm the company for years to come with frustrations expressed here and in other forums. I couldn’t care less what products Toontrack comes up with and tries to sell – I know what they’re like. They’ll come up with a v1 version, and abandon all purchasers with a v2 version with no upgrade path. No other company does that.

    ashishkumarji
    Participant

    we purchased the upgrade in 2014, Toontrackes wouldn’t have made any more than if we were allowed to upgrade today at that price. Logic escapes me on what rational was used for this decision.

    Scot.Sowder
    Participant

    Lame

Viewing 6 replies - 16 through 21 (of 21 total)

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