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[Scott]

Jay wrote:

Scott wrote:

However, it’s not set up to handle 3 computer system re-authorizations for a product in a week.

Why not?

• This post was modified 7 months, 2 weeks ago by Jay.

It’s how they set up the parameter in the system.

If a customer is having to use 3 or 4 authorizations in one week then either they are having major computer issues or are sharing their single user license with multiple users. The former would require contacting Toontrack directly to possibly help solve computer issues. The latter would be against the EULA.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

As far as I know the Decades SDX was only recorded with 1 microphone on the kick drum. A single D12.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Behne Waller wrote:

I purchased EZ Drummer three and downloaded the Program Manager. When I open Program manager and I put in my email address and password is says it is not right even though I have changed it several times. That means I cannot add the program to my DAW. This is extremely frustrating. Can you help me with this problem? I paid too much to not be able to use it. Thank you.

If you’re having account issues, please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The Session Organ Library is an expansion pack that requires EZKEYS 2 to work. It will not work in EZKEYS 1.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: Bear-Faced Cow and Scott Eshleman

[Scott]

Yes. It’s in the manual but it’s often overlooked.

I use it often when I want to, say, turn up the ride Bell articulation and not the whole ride.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: drumjack52

[Scott]

You can adjust the volume of each articulation individually if you want. Select the swirls articulations in the Articulation Menu and then the Property Box (Volume) will just adjust those articulations.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: drumjack52

[Scott]

Marco Zondag wrote:

I also changed laptops several times. Today I installeer all products on my new laptop and only superior drummer fails to authorize. I have deleted all authorizations. Could you please solve the problem? My account is m.zondag@kpnmail.nl

Operating system: macOS Sequoia (15)

I’ve removed all inactive authorizations. You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

tpruitt78041 wrote:

wheni installed the trial verson im stuck with the sound library issue even after i paid for the full version kindly fix soon

Please give more details.

Have you installed via the Toontrack Product Manager? Have you installed both the EZD3 product as well as the Sound Library? Do you get errors from EZD3 at startup? If so please post screenshots of the errors.

In addition, as with any computer related support issue, please provide computer specs details.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

If you purchased as a guest, what email did you use when purchasing? You can’t purchase, even as a guest, without providing an email address.

Did you get any email with order details? If so, did you get a serial number to register to your account?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I do not see any order from our side associated with your forum email. Having said that, if you’ve submitted a support ticket, they will get back to you ASAP and resolve any issues.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Pablo Dario Sanchez wrote:

Hi,

I attempted to purchase a Superior Drummer 3 bundle (with two SDX expansions) today, but the transaction was not accepted. I received an error message

twice at checkout. My order number shows up in my account as #…..44 – “pending payment” but my credit card provider said no payment attempt was received on their end.

Can you please help me complete this order or suggest an alternative payment method? Thanks.

– PDS

……….ando@gmail.com

• This post was modified 8 months, 2 weeks ago by Pablo Dario Sanchez.

For Webshop issues please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BEST ANSWER

In the days before EZD3, you needed to have EZD2 plugin installed to use the EZD2 Core Library. Upon the release of EZD3, Toontrack created the EZD2 Core Library EZX that acted as an “Expansion” to EZD3. Users that purchased the EZD2 to EZD3 upgrade automatically had that EZD2 Core EZX wired to their account.

Thus, those that just wanted to install EZD3 and have access to the EZD2 Core Library could do so without having to install the full EZD2 Product.

Scott Sibley - Toontrack
Technical Advisor

In the days before EZD3, you needed to have EZD2 plugin installed to use the EZD2 Core Library. Upon the release of EZD3, Toontrack created the EZD2 Core Library EZX that acted as an “Expansion” to EZD3. Users that purchased the EZD2 to EZD3 upgrade automatically had that EZD2 Core EZX wired to their account.

Thus, those that just wanted to install EZD3 and have access to the EZD2 Core Library could do so without having to install the full EZD2 Product.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: MauricioLuque and Mick Avoidant

[Scott]

Leo K wrote:

Hi Scott. I have new computer after the old one has failed. Could you please reset all authorizations slots so I can install my Toontrack on the new PC,
Thank you in advance

 

Leo, you have only used 1 out of 4 authorizations for each of your products. You should be able to authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Leo K

[Author]

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