What is the phone number for support

[papa3cs]

I have searched and posted my question but I am...

I have searched and posted my question but I am getting no response. I need to talk to a human to get the installation code switched to Mac vs PC. Thank you

I have searched and posted my question but I am getting no response. I need to talk to a human to get the installation code switched to Mac vs PC. Thank you

Topic

[John]

Hi,

have you contacted Support via the ‘Contact Support’ button found at the bottom of every FAQ page?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[lrfagan]

I have. I’ve been waiting on a response since yesterday. Can’t you just cancel my order so I can reorder?

[Behne Waller]

I purchased EZ Drummer three and downloaded the Program Manager. When I open Program manager and I put in my email address and password is says it is not right even though I have changed it several times. That means I cannot add the program to my DAW. This is extremely frustrating. Can you help me with this problem? I paid too much to not be able to use it. Thank you.

[Scott]

Behne Waller wrote:

I purchased EZ Drummer three and downloaded the Program Manager. When I open Program manager and I put in my email address and password is says it is not right even though I have changed it several times. That means I cannot add the program to my DAW. This is extremely frustrating. Can you help me with this problem? I paid too much to not be able to use it. Thank you.

If you’re having account issues, please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott

[obibass76]

I need the phone number to talk whit a technician

[Scott]

obibass76 wrote:

I need the phone number to talk whit a technician

Toontrack doesn’t offer phone support. Please use the link below and contact Support from
Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott

[JulianKappl]

Reference: Compatibility of EZdrummer 3 + Death Metal EZX with Bandmate

Hello Toontrack Support,

I have EZdrummer 3 (trial) installed and would like to use the Death Metal EZX Pack with it. My goal is to use Bandmate to record my guitar riffs and have drum tracks (blast beats, double bass, etc.) automatically generated.

My questions:

Is Death Metal EZX fully supported by Bandmate? Does Bandmate not only use standard grooves, but also the pack’s extreme drum sounds?

Are there any technical limitations, e.g., in the trial version, that prevent certain features like double bass from being activated?

If not, what exactly needs to be installed or configured for it to work as intended (configuration, paths, activation, etc.)?

Setup:
• Operating system: [Windows 10 / 11 or macOS…]
• EZdrummer 3 version: [e.g., Windows 10/11 or macOS…] B. 3.1.0]
• Library: Death Metal EZX (fully installed)

I would be very grateful for clear information so I know whether my intentions (guitar riff → drum tracks automatically + metal sound) can actually be realized.

Best regards
JULIAN KAPPL

[Guitar Smitty]

I need to speak to a real person. I need to remove EZDrummer2 from my product list here on Product Manager before I can get EZDrummer3 to work on my system. Please give me a call so that we can fix this problem.

Thanks

[Doug Harriman]

How do I get My Superior Drummer 3 files back on my hard drives my old external hard drives went down, but I don’t see how to add them to my new external hard drive drives

[John]

Hi Doug,

please post in the Superior Help section: https://www.toontrack.com/forums/forum/superior-line/superior-drummer-3-help/

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

Replies