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[Scott]

Asa Palmer wrote:

Many thanks Scott.

Are you able to help with the damping question?

Without hearing an audio example or seeing the project file I have no idea.

Is this in standalone or in a DAW? Do you have any CC messages activating damping in your DAW?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I’ve “unspammed” the post. Yes it’s a spam filter when posts are edited quickly. We just need to review and upspam them when necessary.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The Show Webshop is doing its job. The 2 things listed in your screenshot are expansion libraries that can be purchased in the webshop.

One is an EZX library and one is an SDX library. It’s showing that you need to purchase them to get the sound you want. It’s not indicating you can get brush swirls with the sound libraies you have. And if, like you say, you understand the technical logic (you obviously can’t get brush swirls when you have a stick kit loaded), I don’t see the problem.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Those grooves listed in your pic will trigger the brush swirls. However, you have the EZD2 modern kit sound library loaded which isn’t a brushes kit so it won’t trigger brush sounds. You need a library with a brushes kit. I believe the Jazz EZX and the Big Band EZX libraries are a good start.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

magwa101 wrote:

Are you working on a better version of the mic placement/setup that is more basic for non drummers?

Reply To: SD3 Mic placement diagram version: 3.2.6
Operating system: macOS Catalina (10.15)

I don’t believe so. What about the mic listing seems confusing and how would you suggest it be simpler?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Barry Weeks wrote:

Scott, it’s showing up in my profile as a new product. It’s called Jazz midi. The attached screenshot.

Reply To: Add on Midi Packs not showing in library version: 1.3.2
Operating system: macOS Catalina (10.15)

Yes. It is not EZkeys MIDI. It is listed under “Drum MIDI” in your pic. It will not appear in the EZkeys MIDI browser but will in your EZD2 browser.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BEST ANSWER

When the MIDI from a drum MIDI pack is the same as an EZX or SDX, it is indicated on the product page. For example,

Please note that this is the same MIDI as included in the Indiependent SDX.

Scott Sibley - Toontrack
Technical Advisor

When the MIDI from a drum MIDI pack is the same as an EZX or SDX, it is indicated on the product page. For example,

Please note that this is the same MIDI as included in the Indiependent SDX.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Larsen666

[Scott]

Barry Weeks wrote:

I just bought the Jazz Piano pack. I installed it but it’s not showing up. I bought the Jazz Ballad pack and that one is showing up. Please help.

barrylweeks@aol.com

Reply To: Add on Midi Packs not showing in library version: 1.3.2
Operating system: macOS Catalina (10.15)

Please ee my reply to your other post regarding this.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Barry Weeks wrote:

Scott Sibley, I just bought the Jazz piano and installed it. It’s not showing up. Could you help me with that?

Thanks

I do not see that you purchased Jazz piano MIDI. I see that you purchased Jazz drum MIDI. That MIDI pack will show in EZD2 or S3 MIDI browser.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

bobby555 wrote:

It seems Toontrack DOES NOT HAVE ANY CUSTOMER SUPPORT CONTACT METHODS IN PLACE!! WHAT’S WITH THAT?

Contact Toontrack Support directly via the Contact Support button in the FAQ below. Fill out the webform.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Brian Melancon wrote:

I need help moving sound libraries to an external drive. I want to keep the first 3 parts of the core library in my windows 10 pc, but want the others on my external hdd.

Reply To: Moving Superior Drummer 3 to an external drive version: 3.2.6
Operating system: Windows 10

All parts of the library need to be in the same drive location. Either internal or external.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

When you ran the 64-bit installer shown in that thread, what happened? Did the installer run to completion? Did you get an error massage? Does Program Manager indicate it was installed or did it show there is still an update?

If it did actually install, do a windows search for the ezdrummer.dll and you should then see 2. One in C:\Program Files (64-bit location) and one in C:\Program Files (x86) (32-bit location). If there is only the 32-bit version, are you logged in as administrator?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Your pic shows you logged in using the carlosbona.m@gmailDOTcom. Your products look like they are registered under carlosbonamerlo@gmailDOTcom. Please log in using the email address you registered your products to.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

See this thread:

https://www.toontrack.com/forums/topic/toontrack-product-manager-only-installs-32-bit-ezdrummer/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Yes there was a recent transfer fee added. See the FAQ for details:

https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

Yes, it applies to every and all products.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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