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[Scott]

For webshop order inquiries, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

artQuarius wrote:

Dear toontrack-team,

A fellow musician of mine has passed away. His wife hired me to sell his equipment. Among them was also a bundle of the Ezdrummer Line series. Unfortunately, these DVDs are already registered and the buyer of course complains that he can no longer register the software. Is it possible to rewrite the licenses?

I‘m looking forward to your answer

Martin

Please see this FAQ regarding license transfers.

https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

You can contact Toontrack directly via the Contact Support button in that FAQ also.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

jeff777 wrote:

Hi

 

I just bought a bunch of ezx and sdx expansions from my local music store and some seem to be dvd’s-will they work? I own sd3 and ez drummer2 and a few expansions that I bought through the website for my mac pro 7.1. I do have an external dvd drive for my mac.

You should register your product serial numbers to your Toontrack account in the Product Manager and download the the products there. That will insure you have the latest installers available and not obsolete ones from old DVDs.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: jeff777

[Scott]

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

See this thread for a tip.

https://www.toontrack.com/forums/topic/ez-drummer-errorcode-1325-windows/

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Jukka

[Scott]

All SDXs require Superior Drummer as stated on each product page.

You can contact Toontrack Support directly via the Contact Support button in the FAQ below and inquire about a refund.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Anish wrote:

I successfully purchased & installed EzDrummer II and Progressive EZX. Could you help me where can I find the EzDrummer II Vst Plugins Path because I wanna work through my Reaper DAW? Many Thanks.

Open the EZD2 Standalone and check the plugin path from the ? Menu. Make note of it.  Close the Standalone. Then set that path in Reaper.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Studio Thump wrote:

I’m pretty much asking the same question but with a little more detail. Is there a way to show a smaller division of the timeline in song creator as I see it now I only see quarter note division. I may be missing something. I would like the division to be smaller i.e. 8th, 16th division etc when I lengthen the view the song creation line.

The more you zoom in on the timeline, the finer the beat divisions become.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Anish wrote:

I simply downloaded Toontrack Product manager & Progressive EZX which I got it after the purchase. While installing, I got this message. And I don’t have EZDRUMMER 2. Do I have to buy that product to run PROGRESSIVE EZX?

EZD2 or Superior Drummer 3 are required to run an EZX expansion pack.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Anish

[Scott]

There are 2 separate processes. Downloading is one. Then installing.

Product Manager will download to the folder set in the Options Preferences menu in the Product Manager. This can be changed.

Once downloaded, you can then install to whatever location you want if you choose the Custom install option in the installer.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I’m not sure the exact number in each EZX but you can take a look and preview all of them if you use the Show Webshop MIDI in the Search tab of EZD2.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

preamp 135 wrote:

From the moment you added the Dynamic Piano feature everything was destroyed
Just a headache to find normal sound and problematic frequencies
Your customer service is disappointing and does not provide an appropriate and tolerant response
The piano has become more disappointing than ever
The whole update of all the software is very disappointing
Starting to regret buying all the plugins
Sucks

The piano was amazing you just ruined it

I wonder if you are aware of how bad the changes have been in the last update

How is it possible to restore a software update to an earlier version?
Thanks

• The post has been modified 4 years, 2 months ago by preamp 135"> 2 times, last modified 4 years, 2 months ago by preamp 135.

What are you talking about?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

preamp 135 wrote:

From the moment you added the Dynamic Piano feature everything sound so bad
Just a big headache to find  a normal sound and problematic frequencies
Your customer service is disappointing and does not provide an appropriate and tolerant response
The piano has become to be so disappointing than ever
The whole update of all the software is very disappointing
Starting to regret buying all this plugins
Sucks

 

What product are you talking about?

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: JOHN BALL

[Scott]

Ben Arthur wrote:

Would be grateful if you could also remove old authorizations from my account!

Should be all set now.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I think we’ve finished here.

Scott Sibley - Toontrack
Technical Advisor

3

Thanked by: Axel Meyer, Red Gear Music and Magical Dog

[Author]

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