4

[Scott]

Pablo Dario Sanchez wrote:

Hi,

I attempted to purchase a Superior Drummer 3 bundle (with two SDX expansions) today, but the transaction was not accepted. I received an error message

twice at checkout. My order number shows up in my account as #…..44 – “pending payment” but my credit card provider said no payment attempt was received on their end.

Can you please help me complete this order or suggest an alternative payment method? Thanks.

– PDS

……….ando@gmail.com

• This post was modified 5 months ago by Pablo Dario Sanchez.

For Webshop issues please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BEST ANSWER

In the days before EZD3, you needed to have EZD2 plugin installed to use the EZD2 Core Library. Upon the release of EZD3, Toontrack created the EZD2 Core Library EZX that acted as an “Expansion” to EZD3. Users that purchased the EZD2 to EZD3 upgrade automatically had that EZD2 Core EZX wired to their account.

Thus, those that just wanted to install EZD3 and have access to the EZD2 Core Library could do so without having to install the full EZD2 Product.

Scott Sibley - Toontrack
Technical Advisor

In the days before EZD3, you needed to have EZD2 plugin installed to use the EZD2 Core Library. Upon the release of EZD3, Toontrack created the EZD2 Core Library EZX that acted as an “Expansion” to EZD3. Users that purchased the EZD2 to EZD3 upgrade automatically had that EZD2 Core EZX wired to their account.

Thus, those that just wanted to install EZD3 and have access to the EZD2 Core Library could do so without having to install the full EZD2 Product.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: MauricioLuque and Mick Avoidant

[Scott]

Leo K wrote:

Hi Scott. I have new computer after the old one has failed. Could you please reset all authorizations slots so I can install my Toontrack on the new PC,
Thank you in advance

 

Leo, you have only used 1 out of 4 authorizations for each of your products. You should be able to authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Leo K

[Scott]

BobbyGee wrote:

I bought EZ Drummer and the Reggae pack a few years ago – haven’t used it in a long while, and it no longer appears available as a PlugIn for ProTools.  I have a serial number can can login – downloaded EZ Drummer but it is not installing, the message says there is no app to install it (a 3Gig DMG file).  Any ideas on how to get the program reinstalled?

Thanks

Operating system: macOS Sequoia (15)

Please use the Toontrack Product Manager to download, install, and authorize your product.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Javier Gonzalez Jimeno wrote:

Hola como puedes ver en la foto ta lo tengo activa la version de Try . Para registrar el producto de Try necesito un numero de activacion? No me han dado ninguno numero cuando he realizado todo el tramite para la licencia Try.

• This post was modified 5 months, 4 weeks ago by Javier Gonzalez Jimeno.

Like I said in my first post, you need to install the EZD3 Trial Sound Library that you haven’t downloaded and installed yet.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

From your screenshot it shows EZD3 plugin in the ‘Drum’ folder in your plugin list and not the ‘Toontrack’ folder.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: JD

[Scott]

Javier Gonzalez Jimeno wrote:

Hola tengo instalado desde  product manager y EZdrummer con las update y librerias y tengo el mismo problema he realizado varisa veces la instalacion y me da el mismo problema siempre, Adjunto fotos

• This post was modified 5 months, 4 weeks ago by Javier Gonzalez Jimeno.

Have you checked the Free Trials Section?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Javier Gonzalez Jimeno wrote:

Buenas me he descargado  Ezdrummer 3 Try pero estoy teniendo problemas con la activación, no me deja ponerle la ruta para que se active los path y no me funciona.

Por favor si me pueden decir como lo puedo solucionar. Adjunto una foto

Gracias

 

Looks like you haven’t installed the sound library from the Toontrack Product Manager. It should be under the Sound Expansion section.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The entire EZD3 library is about 18GB. It can be installed on an external drive yes.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

yogesh rai wrote:

But i idnt have any Google pay account.iam sure that when I fill my card details on toon track Google pay option.that time I saw payment was successful please help me

I see a Superior Drummer 3 product registered in your account. Please use the Toontrack Product Manager to manage your purchase.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please install using the Toontrack Product Manager and not the website download.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Hmmm. Curious. I can’t get it to not work on my system. Cubase 14, Windows 11 EZD 3.1.0.

To clarify, you’re not pressing play in EZD3 after you press the Record button first? Only the Cubase play button?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The Record button in EZD3 shouldn’t record until playback is initiated. So hit the EZD3 record button and then hit play in your DAW.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

No, I don’t see that ever changing.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Brad

[Author]

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