4

[Scott]

Can you give more details? What is the exact error message and where are you seeing it? Are you installing through the Toontrack Product Manager? What are your system details?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

See this section of the S3 manual:

https://www.toontrack.com/manual/superior-drummer-3/7/7-2-block-menu

Particularly the Find->Show in Browser section.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

flyingstrauser wrote:

I have made the mistake of buying 2 products twice and would like a refund or credit?

Experimental metal

Monumental

Please help me with this and I will just use the credit to purchase the right ones

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DJJ wrote:

I am trying to open EZdrummer 3 on my PCI, but can’t authorize any of my downloads, I downloaded PM, but it won’t install the zip file. I also cannot find the computer ID as the serial number or product numbers do not work. I appreciate any help.

 

Operating system: Windows 8.1

My guess is you’re not installing from the Toontrack Product Manager. There is no zip file to open when installing from the Product Manager.

Please watch the walk-through video on each step: Download, install, and authorize your product.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you’re actually authorizing from the Toontrack Product Manager and not when you open the EZD3 plugin, then you shouldn’t be asked for a Computer ID.

In the Toontrack Product Manager program there is a big red Authorize Button. See the video below.

If you are getting an error, please post a screenshot of what’s going on. Or, if you’re getting an error in Product Manager please post a pic.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Joseph Sanita wrote:

Can’t Authorize  is just  BS  over pay and be treated like dirt they need to stop the BS

What exactly is your authorization problem? Please give more details if you actually want help.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you’re really using EZD 2.1.8, the requirement stated from the product page is “a working EZdrummer 2.2.1 (or above)”

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: The Doorman

[Scott]

Heilee wrote:

Before I check out I was wondering same thing I want to buy this for my son  . If I just  not click auto register and it all should be good to go for him ? I just want to make sure before the purchase goes through that I do everything correctly

• This post was modified 4 months ago by Heilee.

That’s correct. Don’t auto register to your account and you’ll receive an order confirmation with serial numbers for you to pass along to someone else to then register to their account.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Dennis Barrington

[Scott]

No. The kit pieces are not customizable like that. The graphics are locked.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: Scott Eshleman and Stefan Elmblad

[Scott]

bshort0918 wrote:

yes, thanks.  i can split with Alt key on Pencil….it helps if you read the manual…my bad

• This post was modified 4 months, 1 week ago by bshort0918.

You should be able to split using the split tool to the left of the Song Track header bar.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you’re referring to this product:

https://www.toontrack.com/product/black-metal-midi/

then it should appear in the Grooves Tab. It’s a MIDI drum pack and not a sound library.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

Forum moderators aren’t privy to upcoming sales until their are officially announced.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The different Tracks in the Song Track of S3 is meant for trying various arrangements or versions of sections not for multi track playback. There’s no way to play multiple S3 Song tracks back at the same time.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Unfortunately not any more.

The S2 to S3 upgrade was discontinued on December 31, 2018. The upgrade was available for about 18 months after the release of S3.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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