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[Scott]

theredeemed wrote:

I purchased ezdrummer 3 and did it as a guest an email was sent to me but I can’t find a serial number or a link or anything in the email. It’s a bunch of different e-mails and what looks like random letters and numbers. I can’t make any sense out of it.

• This post was modified 2 years, 9 months ago by theredeemed.

If you ordered from the Toontrack Webshop, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Check this FAQ regarding “futurehit” instruments and why Toontrack developed them. It refers to EZdrummer 2 but it’s the same for EZD3 and S3.

https://www.toontrack.com/faq/how-do-i-trigger-the-ezdrummer-2-percussion/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Jaime Pechler wrote:

Okay, the status of my payment is now succesfull.
I do not have an order number / order confirmation.

After the purchase I received nothing and my account still says I have no available items.

Well, without any order number or order confirmation I don’t have anything to search for in our system to see if an order went through or not.

You’ll need to contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Jaime Pechler wrote:

I’ve purchase from the webshop today. I did however noticed my payment is on reservation. Maybe that is why toontracks didn’t confirm the purchase.

I’m based in the Netherlands, so maybe it takes longer to transfer?

Did you get an order confirmation? What is the order number?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Jaime Pechler wrote:

Hi Scott,

As the others stated above, I also did not receive my purchase.
Around 18.00 today I’ve purchased toontracks hip hop, but I did not receive an email containing a serial code.

Could you look into this for me?

Thanks in advance!

I do not see any order using your forum email account. Did you purchase from the Toontrack Webshop? Do you have an order number?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Install the Toontrack Product Manager on the new computer.

Open it and log into it with your Toontrack account credentials.

Download, install, and authorize from inside the Product Manager.

You can also remove the old computer authorization from the new computer in Product Manager.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DrumIQ wrote:

I added the EZdrummer 2 and it also don’t want to open so now I am lost

I linked above the 2 products required to use an EZX.

You need EZD3 or S3 drum samplers. Those 2 links above.

You then purchased another EZX instead.

Here again are the 2 links for the drum samplers required to use EZX expansion packs:

https://www.toontrack.com/product/ezdrummer-3/

https://www.toontrack.com/product/superior-drummer-3/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DrumIQ wrote:

Meaning I have to make another payment ?

A requirement to use an EZX expansion library is a Toontrack drum sampler. Yes, the samplers are not free. They are a purchase.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The latest version of EZkeys is 1.3.3. Can you post a screenshot of the interface?

I don’t see an EZkeys registered to your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DrumIQ wrote:

How do I get it ? Is there a link pls

https://www.toontrack.com/product/ezdrummer-3/

https://www.toontrack.com/product/superior-drummer-3/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DrumIQ wrote:

I just bought the Gospel EZX, but I can’t install it becuz of this msg saying I should upgrade my Toontrack sampler, any help pls I am using logic and I want to open it in there

 

thanks Elton

Operating system: macOS High Sierra (10.13)

EZX expansion libraries require a sampler to load. You need either Toontrack EZD2/3 or S3.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

What version of EZKeys shows on the interface? Have you updated through the Toontrack Product Manager? Are there any updates available in PM?

Scott Sibley - Toontrack
Technical Advisor

[Author]

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