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[Scott]

From the EZkeys2 webpage:
SYSTEM REQUIREMENTS.
5 GB free disk space (plus 4 GB for download).
64-bit Windows 7 or newer, 4 GB RAM (8 GB RAM or more recommended).
macOS 10.10 or higher, Intel or Apple silicon processor, 4 GB RAM (8 GB RAM or more recommended).
A 64-bit host (with support for VST 3, AU or AAX). Standalone is included.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Zed

[Scott]

Karl Roten wrote:

My EZ mastering three will not show up in my plug-ins even though product manager says it is ready to use. What do I need to do?

Operating system: Windows 10

Can you post a pic of the EZmix2 interface with the yellow library drop-down menu showing?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please make sure you’re downloading and installing from the Toontrack Product Manager and not from the website.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: 6ixTek

[Scott]

rey just wrote:

hi i bought the wrong item from a webshop, they refund it.. and now i see you have also good rules for refund.. can someone help me deactivate the wrong license i bought it has not been authorised yet

Please contact Toontrack directly via the link in the post above.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

It looks like you purchased the same MIDI pack you purchased 10 years ago.

You’ll have to contact Toontrack directly via the Contact Support button in the FAQ below and see if they can swap out our from something you don’t already have.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

That is the Modern Kit that shipped with EZD2.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If John’s explanation of the Future Hit percussion in EZD2 isn’t clear, please check the FAQ below.

https://www.toontrack.com/faq/how-do-i-trigger-the-ezdrummer-2-percussion/

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Goetz Kretschmann

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ below and let them know the 2 account email addresses and they will merge them.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

pacher0331 wrote:

…Software is required .  You need to install the Required sampler… ??n  How does it work ?

 

Andreas

Operating system: macOS Ventura (13)

Can you elaborate? What are you trying to install?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BlueMistral wrote:

2 weeks ago I reported someone replying to a post of mine with a spam link and it hasn’t been banned…

If you post a link to the post, I can mark it as spam.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: The Buddha Rats

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The Orchestral Percussion SDX is not eligible as stated on the product page.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Mark Loos wrote:

Not following this reply. I purchased Guitar Tone Pallette EXMix to use with Logic Pro, why do I get this same error message? It appears that you are happy to sell products without letting the customer know what platform it fits or additional software necessary to run it.  Really makes me suspect Toontracks. I have EZ Drummer3 and was considering Superior Drummer, but not happy with what I am seeing on this error message reply. Kind of leaving the customer in the lurch!!

 

WHERE DO I FIND THIS KIND OF INFO BEFORE PURCHASING????

Reply To: You need to install the required sampler software before installing version: 3.0.0
Operating system: macOS Monterey (12)

Each EZmix expansion pack product page shows that the EZmix2 product is required.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BEST ANSWER

I’ve “unspam”ed the post.

The only reason I can see why it was auto flagged as spam is for the external links at the end of the post.

Scott Sibley - Toontrack
Technical Advisor

I’ve “unspam”ed the post.

The only reason I can see why it was auto flagged as spam is for the external links at the end of the post.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: The Buddha Rats

[Scott]

BEST ANSWER

EBX Expansion packs contain bass sounds as well as MIDI.

EZbass MIDI packs only contain MIDI.

Scott Sibley - Toontrack
Technical Advisor

EBX Expansion packs contain bass sounds as well as MIDI.

EZbass MIDI packs only contain MIDI.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: Scott Eshleman and alexis

[Author]

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