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[Scott]

Rodolfo F. D. wrote:

I have not been able to pay with my debit card… I have been struggling to pay for a year… my card is not accepted…

Can you fix my account please..!!

Please contact Toontrack directly via the link posted above your post.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you purchased from the Toontrack Webshop please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Brian_48 wrote:

Thank you very much for the promp reply Scott & creating the clarica moment lol. Are the ezkeys diffent than ezdrums and ezbass in regards to included midi  when buying a sound expansion ? I bought a Nashville ezdrums sound expansion and I belive it came with a lot of really great midi ?

Yes. They are different. Toontrack drums (EZD3 and S3) and EZbass samplers differ in the included MIDI in that way.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The difference between an EZkeys Regular versus Expansion is that the “Expansion” requires the user to already have a Regular version of an EZkeys sound library registered to their account.

I see that you have a EZkeys Dream Machine Regular registered to your account. So, you purchasing the “Expansion” is fine.

One note of confusion is that EZkeys libraries (both Regular and Expansion libraries) don’t contain new MIDI. All EZkeys sound libraries contain the same Basic MIDI library. New MIDI for EZkeys is only available from purchasing EZkeys MIDI packs.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I do not think Logic allows dragging files from DAW to a plug in.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please use the Toontrack Product Manager on your new computer. Login to the Product Manager and you should be able to download, install and authorize from there.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

You’ll have to ask Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I’m not sure I understand your question regarding MIDI and presets. They are 2 separate things. MIDI show in the MIDI browser. Library presets in the library drop-down menu.

 

The libraries are mostly separate. There is an electric pianos library. A mellotron library. Upright. All separate.

I don’t have any info to offer regarding future releases but a B3 would be cool.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Can you post a screenshot of your groove library show the Pop/Rock MIDI pack open? If it shows on the browser, I’m not sure why you can’t click on the folders to show the grooves.

There is a between the sound libraries and the MIDI packs. The sound libraries offer instrument sounds (different keyboard sounds) while the MIDI packs only provide MIDI grooves.

If you are looking for different piano sound you would need to purchase a different EZkeys instrument.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I would suggest ASIO drivers. Possibly ASIO4ALL would work for you. Or a more professional audio interface work native ASIO drivers.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Deliriums

[Scott]

Marc Schellekens wrote:

I was checking all of my SDX expansions today and I found out I own them all, but New York Studios VOL 1 seems to be missing in my account. I know I did an upgrade from SD2 to SD3 in the past. How can I get access to New York Studios VOL 1 please?

Thanks!

Reply To: missing  THE NEW YORK STUDIOS VOL.1  version: 3.3.3
Operating system: macOS Mojave (10.14)

Please contact Toontrack Support directly via the Contact Support button in the FAQ below. You should have access to the S2 core library (NY Vol1) from your account. If it’s not there, they should be able to take care of it.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

No. There are 64-bit plugins version for EZdrummer and EZmix2.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: djmarcelca

[Scott]

You should be able to by zooming into the clip on the EZkeys Song Track.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

gabe wrote:

If I have the first Ezdrummer and looking to upgrade to the Ezdrummer 3. Can I just buy the $99 Upgrade version or do I have to buy the $179 regular version since I’m skipping over the Ezdrummer 2?

Thank you!

Gabriel.

From the EZD3 FAQ:

Q: Which version of EZdrummer do I need to qualify for the EZdrummer 3 upgrade pricing?

A: If you have any of the below product variants registered to your Toontrack user account, you qualify:
• EZdrummer – DVD Edition
• EZdrummer – Lite Upgrade
• EZdrummer – Multi License
• EZdrummer – Regular
• EZdrummer 2 – Lite Upgrade
• EZdrummer 2 – Regular
• EZdrummer 2 – Upgrade

Scott Sibley - Toontrack
Technical Advisor

[Author]

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