Update Installation Issues

[Rob Collins]

Hi, I’m struggling with a couple of issues with updates in product manager.

On my MacBook Pro (2017) I recently checked for updates and had a large amount of products showing as needing update.  Everything downloaded and installed / updated with no issues.

On my iMac (Retina 5K, 27-inch, 2019) however only two updates are showing as available (Vintage Rock EZX & DFH EZX) as per the screenshot for both of these I get the error message that one or more required files are missing.

I haven’t actually used EZD in years as I upgraded to SD2 and then SD3 and haven’t really seen the need to go back  but I haven’t been able to uninstall it.

So I have two questions really.  Firstly is there a fix for these errors and also is there a way to force Product Manager to rescan for updates?

I’ve tried downloading and re-installing product manager, EZD and both the updates but the same errors persist.

Any help is greatly appreciated.

 

Operating system: macOS Monterey (12)

BEST ANSWER

Hi,

Just do what the error message says: Reinstall the full product (the EZX). For each EZX, click Show Details, download the full installer, use the menu to the right of it to uninstall the product, then install it.

Cmd-R refreshes both what downloads are available and what is installed. The latter (installation status) is also updated every time the Product Manager window is activated.

Olof Hermansson - Toontrack
Coder

BEST ANSWER

Hi,

Just do what the error message says: Reinstall the full product (the EZX). For each EZX, click Show Details, download the full installer, use the menu to the right of it to uninstall the product, then install it.

Cmd-R refreshes both what downloads are available and what is installed. The latter (installation status) is also updated every time the Product Manager window is activated.

Olof Hermansson - Toontrack
Coder

Topic

[Olof]

BEST ANSWER

Hi,

Just do what the error message says: Reinstall the full product (the EZX). For each EZX, click Show Details, download the full installer, use the menu to the right of it to uninstall the product, then install it.

Cmd-R refreshes both what downloads are available and what is installed. The latter (installation status) is also updated every time the Product Manager window is activated.

Olof Hermansson - Toontrack
Coder

1

Thanked by: Rob Collins

[Rob Collins]

Thank you, I feel like such an idiot.  I tried everything except carefully reading the error.

It’s all ok now.

[Hill Music]

Hello Rob,

 

did you install the full EZD 2 with 3.2 GB  online… ?

 

 

My Version:

EZD2 version is 2.2.2 WIN10

Soundlibaries 1.1.2

 

Have the same problem …

but no time to install EZD2 and 16 EZX …

 

Thank You

Operating system: Windows 10

[Rob Collins]

My issue was that I needed to install the two specific EZX Expansions but I was misreading the error as say I had to re-install the full EZ Drummer.

I just had to download, uninstall then re-install the two expansions and it was fixed and fine.

Operating system: macOS Monterey (12)

[Steve]

I have the same issue with Nashville, but I can’t reinstall because the installer says, “Installer needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.”

I’m also on MacOS 12.

Operating system: macOS Monterey (12)

[Solomon Alufooa]

Hi,

 

I bought the EZX Reggae Drum and download the Toontrack Product Manager for MAC, later run the installation, however it requires Sampler Software

before installing Reggae EZX, What does it mean? I am I missing something?

 

 

Solomon Alufo’oa

Solomon Islands

Operating system: macOS Mojave (10.14)

[Scott]

Solomon Alufooa wrote:

Hi,

 

I bought the EZX Reggae Drum and download the Toontrack Product Manager for MAC, later run the installation, however it requires Sampler Software

before installing Reggae EZX, What does it mean? I am I missing something?

 

 

Solomon Alufo’oa

Solomon Islands

Operating system: macOS Mojave (10.14)

EZX expansion packs require a sampler to work (EZD3 or S3).

Scott Sibley - Toontrack
Technical Advisor

[Solomon Alufooa]

Hi Scott,

I really appreciate your prompt response! I’ll work from and See how I get along with EZD3.

 

Regards,

Solomon Alufo’oa

Solomon Islands

Operating system: macOS Mojave (10.14)

1

Thanked by: Scott

[pacher0331]

…Software is required .  You need to install the Required sampler… ??n  How does it work ?

 

Andreas

Operating system: macOS Ventura (13)

[Scott]

pacher0331 wrote:

…Software is required .  You need to install the Required sampler… ??n  How does it work ?

 

Andreas

Operating system: macOS Ventura (13)

Can you elaborate? What are you trying to install?

Scott Sibley - Toontrack
Technical Advisor

[pacher0331]

Hallo Scot
I can’t install the Lead Vocal, it asks for Requiered Sampler to be installed.
My Operating System Ventura 13.2.1

[Olof]

pacher0331 wrote:

Hallo Scot
I can’t install the Lead Vocal, it asks for Requiered Sampler to be installed.
My Operating System Ventura 13.2.1

Hi,

That message is a bit wrong – instead of “required sampler” it should say “EZmix 2”. The product page for your EZmix pack says:

SYSTEM REQUIREMENTS.
This is an expansion product that requires a working copy of EZmix 2 to operate.

Olof Hermansson - Toontrack
Coder

[pacher0331]

ok thank you

I´m works with logic pro, I don’t have the EZmix, I bought the toontrack product for free, too bad, i will delete everything.

[pacher0331]

I also have EZ drummer 3, on a different account by mistake, toontrack is too complicated for me. will end everything – too bad, a lot of money for nothing.

[Simon Ashby]

I have issues trying to update Nashville and Vintage Rock. The updater has errors and the message says to reinstall these fully. I have downloaded the installers for MAC (I am using  MACOS 13.6.3 (22G436)). However, the full installers for these products do not work. I get this error message – “Installer” needs to be updated.

It appears the the full product installers are still only 32 bit and not 64 bit. Hence, I cannot reinstall the products and thus cannot install the updates.

Please advise. Thank you

Operating system: macOS Ventura (13)

[Author]

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