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[rixa]

Jotown wrote:

I completely agree about the lack of support.

I have used Superior Drummer 3 for years, and recently purchased EZKeys 2 and EZBass. I am completely lost with both of these programs.

I am a stroke survivor and I have come a long way back to re-learning my DAW and making music again. I hired a tutor a couple of years ago to help me re-learn Cubase and I have put a lot of effort into writing and recording music again. To have no way to contact Toontrack to even get a referral to a tutor – who I would gladly pay – to help me learn how to use these amazing tools is beyond frustrating.

I really don’t know what to do at this point.

That your company would go through such meticulous detail to create these products, yet have no real – even paid – customer support to help the end user learn them, is mind boggling to me. What good are great tools when there is no support in learning them?

I have spent two days on this and I’m getting nowhere.

Very disappointed customer here.

J Slanda

Toontrack does not currently offer any private lessons or one-on-one training in using our software. However, if you are looking for personal instruction, we can recommend Shootie School (https://shootieschool.com/) as a third-party service that offers tailored lessons for Toontrack products.

In addition, there are plenty of free tutorials on YouTube covering EZbass, EZkeys, and our other products. These can be a great starting point and are available at your convenience.

If you need technical support regarding our software, You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 6 months, 1 week ago by rixa.

[rixa]

What happens if you “Save Copy In…” (without copying audio or choosing a new location, simply saving a fresh session file in the same folder)?
This action appeared to reset something in the session and resolved the behavior for another user.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

At this time, Superior Drummer 3 does not include an option to switch between light and dark themes. There isn’t a built-in setting to adjust the brightness or choose a light mode.

The best way to suggest new products or to leave feedback on current products is by posting your suggestions in the Support Forum via the Customer Service > Requests and Feedback section, as the Toontrack development team browses this section often.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Scott Eshleman

[rixa]

Thank you for reporting this.
We will forward this to our programmers.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

The latest official release available in the Toontrack Product Manager for EZdrummer 2 supports up to macOS 14, and for Superior Drummer 2, up to macOS 10.13.

Superior Drummer 2 may still run on later versions of macOS, but we cannot guarantee compatibility, as it has not been updated or tested beyond macOS 10.13.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

We can see that you have Superior Drummer 2 registered to your account.

Superior Drummer 2, as well as EZdrummer 1 and 2, have been discontinued for some time and are no longer being updated. As a result, these products are not compatible with macOS 15 Sequoia and will not install or function properly on that operating system.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

We will forward this to our development team, and hopefully, this will be fixed in a future update.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Toontrack allows up to two active authorizations at a time, with a maximum of four total authorizations before a reset is required. This means you can have your Toontrack product installed and authorized on two computers simultaneously.

If you require more than two active authorizations, you would need to purchase an additional serial number, in other words, an additional copy of the product.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Shootie

[rixa]

We would like to kindly remind everyone to keep discussions aligned with our Toontrack Forum Guidelines.

By joining the Toontrack Forum, you agree to:

• Keeping it friendly! No harassment or hateful conduct, including discrimination, hate speech, bullying, or targeted attacks
• No posting of material or links that cause copyright or intellectual property violations
• No spamming
• No posting of sexual content

Let’s work together to keep this a constructive, helpful, and informative space for everyone. Please keep your posts related to the topic at hand and respectful to others.

Thank you for your understanding and cooperation.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Mark King

[rixa]

Hi Bob,

We can see that you are downloading the installers from the website.

In this case, we recommend using the Product Manager application to log in to your account so you can easily download the latest installers, install, and authorize your product(s) to your computer.

The Product Manager is the best way to complete everything, all from within one location.

The Product Manager can be downloaded at this link:
http://www.toontrack.com/product-manager/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Our sales and promotions are scheduled in advance and are announced via email and on our website once they go live. Unfortunately, (as is the nature of most sales), we do not notify users ahead of time.

That said, we always encourage customers to reach out to our support team directly in situations like this. While we can’t guarantee adjustments, we’re always happy to review recent purchases and see what can be done.

Please don’t hesitate to contact us next time if something similar happens.

You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Skuggi

[rixa]

It looks like your DAW is still referencing the old .vst3 file. Please delete the outdated .vst3 and ensure that your DAW is set to scan the correct plug-in path where the updated .vst3 is installed.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Please contact our support directly about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

You can simply fill out the support form as best you can, it’s not necessary to enter real serial numbers or complete every field. Just enter placeholder text where needed, and your message will still reach us.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Thank you for your suggestion!

We will forward your message to our development team so that they know that you asked for this.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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