4

[rixa]

Filippo Rebellato wrote:

update: actually I was not able to change the email address to my account…. please tell me what to do 🙂

thanks

I will ask our support team to contact you directly regarding this.

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

We couldn’t find any emails from your email address. Are you using the ‘Contact Support’ button at the bottom of any FAQ on our site? You can find it here: https://www.toontrack.com/faq/how-do-i-contact-support/

You can change your email, log in at toontrack.com using your Toontrack account, go to My Account > My Info and then the Account Details tab.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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• This post was modified 5 months ago by rixa.

[rixa]

Daniel wrote:

Wow, I can’t believe how many products I’ve purchased from Toontrack, yet now I can’t use Superior Drummer 2 and I have to buy a full version of 3 rather than get a discounted upgrade? Geesh. A good way to make angry customers.

Since you have EZdrummer 2 Upgrade registered to your account, you qualify for the discounted Crossgrade version of SD3.

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

Please contact our support directly regarding this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrack

[rixa]

We have deleted all of your old inactive authorizations so please feel free to add more.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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[rixa]

I can not see any emails to our support team regarding this.

Please contact our support again. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

This error can occur when the computer does not have proper write/download permission within Windows to where you are downloading.

With the Product Manager open, click Tools > Options.

What is the Download Location path?

Try to change the location to some other place where you have read+write permissions.

Or, you can go into the download location, right-click the folder and look at Properties > Security. You should be able to confirm and change the permissions for the download location, then try and resume the download.

Have you tried running the PM as an administrator?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Claysden wrote:

Thanks for the suggestion Rixa, PayPal ended up working, however I got slugged transaction and exchange rate costs…not ideal. This is the first time using PayPal for a transaction on the Toontrack website, I’ve previously only ever used my card. Unsure why? I have bought other packs fine, infact I also purchased some EZX and EXK expansion packs over the same period and had no problems.

This time though it certainly had something to do with the discount code, the error message says so clearly, that the sum doesn’t match…that’s obviously a Toontrack issue.

Take care all and thanks once again for the responses,

C

Reply To: Error when purchasing SDX using the Black Friday 20% Discount coupon version: 3.3.7
Operating system: Windows 11

Thank you for the update, and I’m glad to hear that PayPal ended up working for your transaction. I’m sorry to hear about the additional transaction and exchange rate costs, that’s definitely not ideal.

We have forwarded this to our web team, hopefully, this will be solved soon.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 7 months ago by rixa.

[rixa]

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Have you tried purchasing using PayPal? 
 
You should be able to enter your VISA/MasterCard when purchasing with PayPal without creating an account if you don’t have one.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

EZdrummer 2, Superior Drummer 2, and EZkeys 1 do not have the VST3 component.

To enable VST2 in Cubase 14, follow this link: https://helpcenter.steinberg.de/hc/en-us/articles/22554401894162-Using-VST-2-Plug-ins-in-Cubase-14

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

The images on the product page are from EZkeys 2, where the coffee cup now sits on top of the piano, whether that’s a better place for it or not is left unspoken.

In EZkeys 1, the coffee cup remains in its original spot.

Rickard - Toontrack Music
Make music - it´s EZ!
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• The post has been modified 5 times, last modified 7 months, 2 weeks ago by rixa.

1

Thanked by: Zed

[rixa]

We can see that our support team has replied to your email.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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[rixa]

If you open the Logic Preferences > MIDI, is your MIDI 2.0 checkbox checked or unchecked? Please try both with it unchecked and checked and see if that helps in this case.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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