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[rixa]

Alan Lowther wrote:

So I have to buy the SD to use it correct?

Yes, the Orchestral Percussion SDX requires the Superior Drummer 3 software.

Rickard - Toontrack Music
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[rixa]

Alan Lowther wrote:

Will the SDX Orchestral Percussion pack work with EZDrummer 3???

Thanks for the help

You can not use SDX Sound Libraries in EZD3 (only the MIDI). It works the other way around though, you can load EZXs in SD3.

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

John Inmon wrote:

You can see your invoices on your account page if you made the order through our website.

If you log in to your account on toontrack.com, click “My Account” -> “My Info” and then you can click the “Orders” tab, you should be able to see your orders and invoices.

You can see your invoices on your account page if you made the order through our website.

If you log in to your account on toontrack.com, click “My Account” -> “My Info” and then you can click the “Orders” tab, you should be able to see your orders and invoices.

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

Hi Craig,

We did reply to your email.

Superior Drummer 2 is not VST3, it is VST(vst2) only.

You can check in the Product Manager that you have the VST 2 version installed as well.

Rickard - Toontrack Music
Make music - it´s EZ!
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[rixa]

BEST ANSWER

Preben Aarup wrote:

Hello anyone knows on what time d. 16 May they...

Hello anyone knows on what time d. 16 May they release EZkeys 2, I live in Denmark and work at night and I hope they release  it early in the morning.

Reply To: Ez Keys 2 Release time version: 1.3.4
Operating system: Mac OS X Tiger (10.4)

Hello anyone knows on what time d. 16 May they release EZkeys 2, I live in Denmark and work at night and I hope they release  it early in the morning.

Reply To: Ez Keys 2 Release time version: 1.3.4
Operating system: Mac OS X Tiger (10.4)

EZkeys 2 will be available earliest at 14:00 CET (Europe) / 7:00 PM Central Time (US) on release day. You will find the download in the Toontrack Product Manager. If you already are an EZkeys owner, please make sure to download any and all updates related to your previously registered titles. Note: You may need to refresh or relaunch the Product Manager in order for the download to appear.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

Preben Aarup wrote:

Hello anyone knows on what time d. 16 May they...

Hello anyone knows on what time d. 16 May they release EZkeys 2, I live in Denmark and work at night and I hope they release  it early in the morning.

Reply To: Ez Keys 2 Release time version: 1.3.4
Operating system: Mac OS X Tiger (10.4)

Hello anyone knows on what time d. 16 May they release EZkeys 2, I live in Denmark and work at night and I hope they release  it early in the morning.

Reply To: Ez Keys 2 Release time version: 1.3.4
Operating system: Mac OS X Tiger (10.4)

EZkeys 2 will be available earliest at 14:00 CET (Europe) / 7:00 PM Central Time (US) on release day. You will find the download in the Toontrack Product Manager. If you already are an EZkeys owner, please make sure to download any and all updates related to your previously registered titles. Note: You may need to refresh or relaunch the Product Manager in order for the download to appear.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: gfbentz

[rixa]

Nikolas Wehner wrote:

Hello there,

i own a licence of EZKeys with the sound Expansions Vintage Upright, Retro Electrics and Melotron, but i´m not able to order the Upgrade to EZKeys 2 for the Upgrade Price of 79 € at your Webside. I use a Macbook Pro with Safari or Chrome. Both don´t give me the Option. Can anybody help me?

Reply To: EzKeys2 Pre-Order price. version: 1.3.4
Operating system: macOS Ventura (13)

You need a Regular version (not a Sound Expansion) of EZkeys 1 registered to your account in order to be able to purchase the Upgrade to EZKeys 2.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrack

[rixa]

Asa Palmer wrote:

OK, I’ve managed to buy the upgrade to EzKeys2 for EUR 79 using PayPal on my Android tablet.

Sounds like a bug needs fixing in relation to Toontrack purchases, Windows-10 and Google.

Thank you for your update, yes our web team is aware of this bug, hopefully, it will be solved soon.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Asa Palmer wrote:

I’m trying to pre-order EZK2 at the stated price of...

I’m trying to pre-order EZK2 at the stated price of 79EURO  (approx. GBP69.43 according to Toontrack) but when the PayPal payment screen appears it states that the price is 94.80EURO (GBP 86.16)! both of which are much more than the pre-order price of 79EURO.

Any idea what’s going on here?

 

I’m trying to pre-order EZK2 at the stated price of 79EURO  (approx. GBP69.43 according to Toontrack) but when the PayPal payment screen appears it states that the price is 94.80EURO (GBP 86.16)! both of which are much more than the pre-order price of 79EURO.

Any idea what’s going on here?

 

Yes, we have heard this error from other users, the total should be €79.

Please try again later or try a different web browser, or if you can, choose an alternative payment method like a credit card.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

manuel poletti wrote:

Hi, it seems that the “contact support” button leads to...

Hi, it seems that the “contact support” button leads to a loop: it reloads the same page again and again.

I need to contact T.’s support: it looks like SD2 doesn’t work on Apple M1/M2. The crossgrades proposed on the website seem to only concern EZ2 > Superior 3, not SD2. So my SD2 purchase and all my sound libraries are gone and useless. Is that really the case, or is there any other way to retrieve the sounds – and thus my musical work?

Hi, it seems that the “contact support” button leads to a loop: it reloads the same page again and again.

I need to contact T.’s support: it looks like SD2 doesn’t work on Apple M1/M2. The crossgrades proposed on the website seem to only concern EZ2 > Superior 3, not SD2. So my SD2 purchase and all my sound libraries are gone and useless. Is that really the case, or is there any other way to retrieve the sounds – and thus my musical work?

Hi, do you still have this problem?

Try to contact Support via the Support Portal again. Click the Contact Support button at the bottom of the FAQ.
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Curanai wrote:

Hi, and thank you for your answer, that doesn’t help: I tried it already more than once (6 or 7 times) with four different browsers to avoid cache, stupidity (mine or browser) or price changes “at once” while in the shop. There are only two possibilities – your “proceed” button sends wrong values or PayPal calculates sth. different. I am going to tell you: It’s VAT … exactly 19 % what is already in the price as mentioned in the shop/cart. 🙂 So, this is the problem … and I can’t do anything about it. 😉

Please contact Toontrack Support directly using the link posted above, the total should be €79.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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[rixa]

Hi,

We have heard from a few users who experienced the same problem but after they canceled the purchase and tried again, the price was right.

Please try to purchase again and if the problem persists, contact Toontrack directly via the Support Portal. Click the Contact Support button at the bottom of the FAQ.
My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 2 years, 7 months ago by rixa.

[rixa]

gw6vak wrote:

I wish to install EZ Drummer on a different computer and probably registered it originally using an an old email address. The serial number is *edit*

Can you please help.

Thanks – E R Watkins

Operating system: Windows 7

• This post was modified 2 years, 7 months ago by rixa.

I removed your serial number from your post, do not post your serial number online.

 

Please, contact Toontrack directly via the Contact Support button in the FAQ below.

My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

RENZO STAIANO wrote:

Hi guys, I was going to buy the Hip Hop MIDI pack, but then decided to buy the 6 pack bundle. Somehow I ended up getting charged for the individual pack, even though it was also part of the 6 midi pack bundle as well. Can you please refund for just the Hip Hop Pack? I think it was $58.

 

Thanks,

 

Renzo

Hi,

I deleted your attached image because it showed your serial numbers, you should never post your serial numbers online.

Regarding your question,

Please contact Toontrack directly via the Support Portal. Click the Contact Support button at the bottom of the FAQ.

My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

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