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[rixa]

Thank you for the feedback, we will forward this to our web team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

If you click “Show Details” under the product in the Product Manager, go to the “Authorizations” tab and click Authorize, does this work?

Our web team is informed about this issue, it should be solved shortly.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 5 months ago by rixa.

[rixa]

Thank you for your feedback.

I’d like to clarify that we intentionally do not perform gain matching in our software. This is because, in various scenarios, users may want the volume to increase or decrease based on the adjustments they make.
Could you also provide some examples where the output volume displayed in the program is incorrect? This will help us better understand your concern.

Regarding the comment “very basic dynamic EQ and compression that is going on under the hood…” I’d like to point out that this is a bit off the mark. The software actually includes a wide range of effects far beyond just EQ and compression depending on the preset, offering a comprehensive suite of tools for different audio needs.

Feel free to reach out with any further questions!

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 3 times, last modified 1 year, 5 months ago by rixa.

[rixa]

David Olivas wrote:

When I select the PayPal option at checkout, the green “Place Order” button disappears. I am being forced to use Swedbank or is it just a glitch?

You should be able to purchase using PayPal.
Have you cleared your browser’s cache and/or tried a different browser?

If you are still having problems with this, please contact our support. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

In this case, try and reinstall EZD2 from the separate 2.2.3 software update in the Product Manager. Once installed please try and install the EZX then. Does the same thing happen after reinstalling EZD2 2.2.3?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

DJ Astrofreq wrote:

Does this forum not allow to edit a post that...

Does this forum not allow to edit a post that we made before? I’m trying to update threads I started, but the edit button disappears.

Does this forum not allow to edit a post that we made before? I’m trying to update threads I started, but the edit button disappears.

This should now work, you might need to log out and log in again.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Rogelio Weelkly Rose wrote:

Hi i purchase the Ez Drummer 3 today online and the did not provide any serial number to register the software, could someone please help.

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Shootie wrote:

I didn’t realize you could mix and match sound expansions now. Pretty cool.

It was a pretty common request so we recently added that option.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Shootie

[rixa]

Johnbee1 wrote:

Please tell me how to pick 3 EZX bundles for...

Please tell me how to pick 3 EZX bundles for $179.00.  The way they give you to make you three selections doesn’t make it easy at all!  I would like to pick the Session Organ, the Melotoon and the Metal Vibes.  If I don’t get an answer soon I’m just going to buy something else FROM SOMEBODY ELSE!!!

I’ll also add I’ve been using your products for YEARS!

John Bowen

Reply To: Bundle Selection SUCKS!! version: 2.0.5
Operating system: Windows 10

Please tell me how to pick 3 EZX bundles for $179.00.  The way they give you to make you three selections doesn’t make it easy at all!  I would like to pick the Session Organ, the Melotoon and the Metal Vibes.  If I don’t get an answer soon I’m just going to buy something else FROM SOMEBODY ELSE!!!

I’ll also add I’ve been using your products for YEARS!

John Bowen

Reply To: Bundle Selection SUCKS!! version: 2.0.5
Operating system: Windows 10

https://www.toontrack.com/product/ez-expansion-value-pack/

Select 3 products and click “Add to Cart”.

We do not have any product named “Metal Vibes”.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Techyfriedchicken wrote:

I sent two support tickets for various matters over the...

I sent two support tickets for various matters over the last three days, and I haven’t gotten an automated response (and no human response). I’m reading that Toontrack gets back to customers within 48 hours. Was I supposed to get an automated response telling me that they had received my message? It also crossed my mind that this might be because of the weekend- maybe they don’t work weekends.

 

Can someone follow up on this? thanks

Reply To: No Customer Support Response version: 3.0.6
Operating system: Windows 11

I sent two support tickets for various matters over the last three days, and I haven’t gotten an automated response (and no human response). I’m reading that Toontrack gets back to customers within 48 hours. Was I supposed to get an automated response telling me that they had received my message? It also crossed my mind that this might be because of the weekend- maybe they don’t work weekends.

 

Can someone follow up on this? thanks

Reply To: No Customer Support Response version: 3.0.6
Operating system: Windows 11

Response time might be a bit longer during the weekend, this weekend was also a Swedish holiday.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Daniel Dekker wrote:

Is there any update on this issue?

I still am unable to log in via my PC and my Laptop that I use for music production.

• I am able to log in to the website with the same credentials without any issue.
• I tried reinstalling the application but the problem persists.
• Checked if Toontrack Product Manager is not blocked by the firewall.
• Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.
• There are no proxies defined in the Options.
• The Product Manager’s Error log shows nothing.

Operating system: Windows 10

• This post was modified 1 year, 7 months ago by Daniel Dekker.
  Reason: Added OS

In this case, log in to the website and change your password, try one without special characters and see if that works.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

x60mmx wrote:

Went to use it today and got the “not authorized...

Went to use it today and got the “not authorized message”.  Logged onto Toontrack and saw that I indeed authorized this desktop in January this year, when I last used it.  Whatever, I think to myself, remove it and try to authorize.  Instantly my auth slots go empty.  Whenever I try to authorize it briefly flashes an authorization in the slots but instantly disappears.  Have never seen this before.

Reply To: Can no longer Authorize EZ Drummer 1 version: 1.4.0
Operating system: Windows 10

Went to use it today and got the “not authorized message”.  Logged onto Toontrack and saw that I indeed authorized this desktop in January this year, when I last used it.  Whatever, I think to myself, remove it and try to authorize.  Instantly my auth slots go empty.  Whenever I try to authorize it briefly flashes an authorization in the slots but instantly disappears.  Have never seen this before.

Reply To: Can no longer Authorize EZ Drummer 1 version: 1.4.0
Operating system: Windows 10

Are you using the Product Manager application to authorize your product?

The Product Manager is the best way to complete everything all from within one location.

The Product Manager can be downloaded at this link:
http://www.toontrack.com/product-manager/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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