10

[rixa]

Shootie wrote:

I didn’t realize you could mix and match sound expansions now. Pretty cool.

It was a pretty common request so we recently added that option.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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1

Thanked by: Shootie

[rixa]

Johnbee1 wrote:

Please tell me how to pick 3 EZX bundles for...

Please tell me how to pick 3 EZX bundles for $179.00.  The way they give you to make you three selections doesn’t make it easy at all!  I would like to pick the Session Organ, the Melotoon and the Metal Vibes.  If I don’t get an answer soon I’m just going to buy something else FROM SOMEBODY ELSE!!!

I’ll also add I’ve been using your products for YEARS!

John Bowen

Reply To: Bundle Selection SUCKS!! version: 2.0.5
Operating system: Windows 10

Please tell me how to pick 3 EZX bundles for $179.00.  The way they give you to make you three selections doesn’t make it easy at all!  I would like to pick the Session Organ, the Melotoon and the Metal Vibes.  If I don’t get an answer soon I’m just going to buy something else FROM SOMEBODY ELSE!!!

I’ll also add I’ve been using your products for YEARS!

John Bowen

Reply To: Bundle Selection SUCKS!! version: 2.0.5
Operating system: Windows 10

https://www.toontrack.com/product/ez-expansion-value-pack/

Select 3 products and click “Add to Cart”.

We do not have any product named “Metal Vibes”.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Techyfriedchicken wrote:

I sent two support tickets for various matters over the...

I sent two support tickets for various matters over the last three days, and I haven’t gotten an automated response (and no human response). I’m reading that Toontrack gets back to customers within 48 hours. Was I supposed to get an automated response telling me that they had received my message? It also crossed my mind that this might be because of the weekend- maybe they don’t work weekends.

 

Can someone follow up on this? thanks

Reply To: No Customer Support Response version: 3.0.6
Operating system: Windows 11

I sent two support tickets for various matters over the last three days, and I haven’t gotten an automated response (and no human response). I’m reading that Toontrack gets back to customers within 48 hours. Was I supposed to get an automated response telling me that they had received my message? It also crossed my mind that this might be because of the weekend- maybe they don’t work weekends.

 

Can someone follow up on this? thanks

Reply To: No Customer Support Response version: 3.0.6
Operating system: Windows 11

Response time might be a bit longer during the weekend, this weekend was also a Swedish holiday.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Daniel Dekker wrote:

Is there any update on this issue?

I still am unable to log in via my PC and my Laptop that I use for music production.

• I am able to log in to the website with the same credentials without any issue.
• I tried reinstalling the application but the problem persists.
• Checked if Toontrack Product Manager is not blocked by the firewall.
• Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.
• There are no proxies defined in the Options.
• The Product Manager’s Error log shows nothing.

Operating system: Windows 10

• This post was modified 1 year, 5 months ago by Daniel Dekker.
  Reason: Added OS

In this case, log in to the website and change your password, try one without special characters and see if that works.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

x60mmx wrote:

Went to use it today and got the “not authorized...

Went to use it today and got the “not authorized message”.  Logged onto Toontrack and saw that I indeed authorized this desktop in January this year, when I last used it.  Whatever, I think to myself, remove it and try to authorize.  Instantly my auth slots go empty.  Whenever I try to authorize it briefly flashes an authorization in the slots but instantly disappears.  Have never seen this before.

Reply To: Can no longer Authorize EZ Drummer 1 version: 1.4.0
Operating system: Windows 10

Went to use it today and got the “not authorized message”.  Logged onto Toontrack and saw that I indeed authorized this desktop in January this year, when I last used it.  Whatever, I think to myself, remove it and try to authorize.  Instantly my auth slots go empty.  Whenever I try to authorize it briefly flashes an authorization in the slots but instantly disappears.  Have never seen this before.

Reply To: Can no longer Authorize EZ Drummer 1 version: 1.4.0
Operating system: Windows 10

Are you using the Product Manager application to authorize your product?

The Product Manager is the best way to complete everything all from within one location.

The Product Manager can be downloaded at this link:
http://www.toontrack.com/product-manager/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

This is a bug in the latest version of EZdrummer 2. If you use a MIDI controller to record notes in Tap-2-Find, you will get double triggers. The bug was fixed in the major update to EZdrummer 3, but as EZdrummer 2 is a discontinued product, it is unlikely that it will receive an update that would fix the bug.

This is not an issue in the older version 2.1.8 which is still available in Product Manager.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: mattymatt

[rixa]

Kathrynn Lyle wrote:

I’m just curious if anyone knows what happened to the...

I’m just curious if anyone knows what happened to the web shop midi  gospel organ?  Mac Sonoma is missing entirely and Mac Big Sur shows but won’t play.  I was trying to compare it with the new jazz organ.  Thanks!

Reply To: Gospel Organ Web Shop Midi version: 2.0.5
Operating system: macOS Sonoma (14)

I’m just curious if anyone knows what happened to the web shop midi  gospel organ?  Mac Sonoma is missing entirely and Mac Big Sur shows but won’t play.  I was trying to compare it with the new jazz organ.  Thanks!

Reply To: Gospel Organ Web Shop Midi version: 2.0.5
Operating system: macOS Sonoma (14)

The Gospel Organ MIDI was renamed Gospel Hymns

It is the same product, just the name changed.

https://www.toontrack.com/product/gospel-hymns-ezkeys-midi/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Kathrynn Lyle

[rixa]

Kevin Whitaker wrote:

I purchased EZ Mix 2 from Sweetwater and have it...

I purchased EZ Mix 2 from Sweetwater and have it installed and authorized.  How do I get the free expansion pack?  Thee is a grayed-out space in my product manager for an expansion pack but I do not see any option to select and download a pack

Reply To: Free EZMix 2 Expansion Pack version: 2.2.4
Operating system: Windows 10

I purchased EZ Mix 2 from Sweetwater and have it installed and authorized.  How do I get the free expansion pack?  Thee is a grayed-out space in my product manager for an expansion pack but I do not see any option to select and download a pack

Reply To: Free EZMix 2 Expansion Pack version: 2.2.4
Operating system: Windows 10

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Curt Oxford wrote:

Does anyone know a way to take whole arrangements that...

Does anyone know a way to take whole arrangements that are in EZ Keys and transfer them into to EZ Keys 2?

Operating system: macOS Ventura (13)

Does anyone know a way to take whole arrangements that are in EZ Keys and transfer them into to EZ Keys 2?

Operating system: macOS Ventura (13)

Save your EZkeys 1 project, then open EZkeys 2, and go to “File > Import EZkeys 1 Project”.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Scott Eshleman

[rixa]

franz_14 wrote:

I just need to know from which library or midi...

I just need to know from which library or midi pack, country pop full production demo has been created please?

Thankyou.

Reply To: full production demos–country pop version: 2.0.5
Operating system: Windows 11

I just need to know from which library or midi pack, country pop full production demo has been created please?

Thankyou.

Reply To: full production demos–country pop version: 2.0.5
Operating system: Windows 11

Full-production audio demos are meant to primarily showcase each product’s scope of sounds and articulations in the best possible way. Hence, demos may feature MIDI examples that are not included with the product. Any full production demo is meant to display sounds in the context of a mix and may feature custom, non-included MIDI as well as minor leveling and tweaks not represented within each product’s preset library.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Dec McCallion wrote:

Hi there,

Over the last few months, I have been using EZD3 without issues that is until this morning. I have compiled drums for 40 songs, and now, out of nowhere, my projects will not open in EZD3. Every time I try to open a specific project, it loads to the default kit every time without any drum samples being loaded. I use the Drums of Destruction pack, and while I can load that separately, none of the 40 songs I have spent months creating are loading. I can access all songs from their files, but when I try to open them, it loads the default kit without any drum samples in the ”Groove Line” each and every time now. I need to know if uninstalling and reinstalling will help, or if I do that, will I lose months and months of work?? I cannot redo all this work, and this project is set for future release. I have spent a considerable amount of money on Toontrack over the years between Superior Drummer and now EZD3, as well as different midi samples and packs, but this has left me completely at a loss, I’m fuming to be completely honest.

Kindest regards,

Dec

Hi Dec,

We will ask our support team to send you an email regarding this.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

angel borbon wrote:

i need the product serial number, i have the version try of 10 days

 

The trial version does not have a serial number, you can download the trial from the Product Manager application.

Have you previously had EZD2 installed, perhaps as a trial?
If so, you would need to delete the EZdrummer 2 Core Library from your computer.

The default path if you haven’t moved the libraries or chosen a custom install path is:
Macintosh HD > Library > Application Support > EZDrummer
C:\Program Files (x86)\Common Files\Toontrack\EZDrummer

Remove any folder that has a name starting with EZX2 from this location.

EZX2_EZdrummer2_Modern
EZX2_EZdrummer2_Vintage

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

acortez900 wrote:

Hello everyone, I’ve been using the Grid Editor to make...

Hello everyone, I’ve been using the Grid Editor to make some grooves. I want all my snare hits to be on the Center but it’s automatically alternating to the edge on random hits. I’ve tried turning off Humanize but it keeps doing it. Help? Thanks.

Reply To: Snare Center and Edge keep alternating? (GRID EDITOR) version: 3.0.6
Operating system: Windows 11

Hello everyone, I’ve been using the Grid Editor to make some grooves. I want all my snare hits to be on the Center but it’s automatically alternating to the edge on random hits. I’ve tried turning off Humanize but it keeps doing it. Help? Thanks.

Reply To: Snare Center and Edge keep alternating? (GRID EDITOR) version: 3.0.6
Operating system: Windows 11

You can expand the snare in the grid editor, you can then choose which articulation to put your MIDI notes on.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 6 months ago by rixa.

2

Thanked by: Brad and Scott Eshleman

[rixa]

flor van leugenhaeghe wrote:

Jazz sessions is great But why is there no pdf...

Jazz sessions is great

But why is there no pdf manual or list of all the different kits? Things would be much clearer from the start.

Jazz sessions is great

But why is there no pdf manual or list of all the different kits? Things would be much clearer from the start.

You can find all the information regarding The Jazz Sessions SDX here: https://www.toontrack.com/product/the-jazz-sessions-sdx/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

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