19

[Michael]

@palwal said:

I have a registered copy of EZD 1 bought in April. In my account the EZD2 is listed as ‘unauthorised’. I should be eligible for the free upgrade – will this be authorised today please?

Thanks

Peter

HI Peter,

Yes, EZDrummer 2 should be listed as un authorized if you have not yet downloaded and installed and authorized EZdrummer 2. EZDrummer 2 however is now available for download. Please login to your account and click My Account > My products > EZDrummer 2 > Download.

You will then be able to authorize. Please see this link for further instructions. http://www.toontrack.com/faq/how-do-i-authorize-ezdrummer-2-2/

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

@bluetenolli said:

No Download ! Kein download vom EZ2 erhältlich / What´s going on?? Was ist los ??? 14 Uhr durch und kein EZ2 zum Download in Germany???

The download is available now.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

@Voxxa said:

It’s 14.35 in the afternoon the 6th of May and still the upgrade isn’t available here in Sweden. I mean this is the country of origin to Toontrack and the guys haven’t even made it available. Do they measure only in Pacific time nowadays at Toontrack?

These things take time. Its available now.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

@kevin said:

I had installed ezdummer on a old computer I had that was 32 bit and have a new computer running 64 bit. I deleted the old authoriztions and tried to install but would not complete then I tried to add computer on the authorize my account page..invalid computer ID… any guess ?

Hi,

It is impossible to authorize on a new computer if you have not yet successfully installed EZdrummer.

In order to Authorize EZD on the new computer it must be installed and launched. Please try installing on the new computer from the full download that is available in your account.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

@devinomatic said:

Hi! I’m running EZD in Windows 8, 64 bit, and my DAW is reaper. I can’t bring up the cocktail kit in EZD, nor will the EZX cocktail update install for me.

The error message I get is “The product relevant to this update cannot be found. Please make sure this product is installed correctly”. Any ideas? It’s driving me nuts. The standard kit works fine.

This means that the Cocktail kit was not installed. The Cocktail installer is a separate installer, but it is located in the full EZDrummer 1 download. Please re download EZDrummer, run the Cocktail installer, and then restart the computer.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

There are not too many Endings in Toontrack MIDI…. However any of the patterns can be used for the ending (I.e. there is no reason you can’t end a song with a MIDI groove marked as a chorus or verse…)

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

@brettypope said:

prolly a silly question ..but where do i find the preset drum patterns in superior and fills etc .??

I assume that you are talking about grooves in the grooves page. The Superior Drummer grooves are NOT installed with the sound library or the software. They can only be installed from the separately downloaded file in your Toontrack.com account.

This file is titled N.Y. Studios Vol.1 MIDI Pack and it can be found in the updates section when you click MY account > My products > Superior Drummer.

Please download and install this file and then restart the computer.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi,

Sorry for the delay. I can see that Rock Solid is indeed in your account. Please make sure to click the “Show all EZLine products” button.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi,

Please contact Toontrack support with this question. Support can be reached by clicking Support > Contact Support / FAQ

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

@kcept said:

I’ve got the same problem. I currently have EZ drummer authorized on 2 computers…. called “Mac 3 Peck” and “Mac 4 Peck” …. I have another Mac I would like to authorize and get rid of my authorization for “Mac 3 Peck”…. There seems to be no way to do this.

Hi

please click the X in the top right corner of the Authorization that you want to remove and it will be removed. You can then add another.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi,

Some hosts do not allow this. In the hosts that do not allow this you must instead import the MIDI into EZkeys.

To do this you can click Menu > song track > Import.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

HI Jacques,

We are sorry for the inconvenience. We have had a bug in the new website that caused support emails to fail.

All of your old authorizations have now been removed.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi,

All demos will be back online shortly. We are sorry for the inconvenience as we are still transitioning to the new website.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

HI

This is due to the new Gate keeper software in Mac OSX. Please right click the installer and then select Open.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi

Thanks. We will fix shortly.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Author]

Replies