SamKHi,
Today I purchased Superior Drummer 2.0 and now I am currently downloading the Avatar S2.0 Core Library but the download speed is painfully slow.
In the Toontrack Product Manager the download speed shown varies from 30kB/s to 100kB/s and the time remaining ranging between 100 hours and 30 hours respectively.
If I pause the download in the Product Manager and then run the speed test at speedtest.net it shows steady 49Mbps download and 33Mbps upload speeds which is normal for my connection.
I live alone and I am not presently using the Internet for any other high bandwidth use like streaming, gaming or other downloads.
Is there anything you can recommend to get this downloaded faster, an alternate download site perhaps?
Thanks,
Sam
Hi,
Today I purchased Superior Drummer 2.0 and now I am currently downloading the Avatar S2.0 Core Library but the download speed is painfully slow.
In the Toontrack Product Manager the download speed shown varies from 30kB/s to 100kB/s and the time remaining ranging between 100 hours and 30 hours respectively.
If I pause the download in the Product Manager and then run the speed test at speedtest.net it shows steady 49Mbps download and 33Mbps upload speeds which is normal for my connection.
I live alone and I am not presently using the Internet for any other high bandwidth use like streaming, gaming or other downloads.
Is there anything you can recommend to get this downloaded faster, an alternate download site perhaps?
Thanks,
Sam
For anyone experiencing slow download speeds, please contact us via the ticket submission form so that we can troubleshoot with you via email and, if needed, forward the measurements to our CDN support.
Use the Contact Support button at the bottom of any FAQ on our site:
https://www.toontrack.com/faq/how-do-i-contact-support/
Petter Adsten - Toontrack
Support & Betatesting
For anyone experiencing slow download speeds, please contact us via the ticket submission form so that we can troubleshoot with you via email and, if needed, forward the measurements to our CDN support.
Use the Contact Support button at the bottom of any FAQ on our site:
https://www.toontrack.com/faq/how-do-i-contact-support/
Petter Adsten - Toontrack
Support & Betatesting
Andres MAny idea how to fix this, Toontrack? My downloads from Native Instruments on the same connection are perfectly fine.
Understanding that the equivalent between Mbps and MB/s is roughly
1 Mbps = 0.125 MB/s,
My connection averages around
300 Mbps,
So I’d normally expect download speeds of about
37.5 MB/s.
Instead, Toontrack Product Manager is giving me a glorious
48 kB/s
Trying to download The Rooms of HANSA SDX (121 GB), which currently estimates
~644 hours remaining.
That’s not just slow… that’s BS/s (Bad-Speed-per-second). 😅
Dave KropfAny word on download speeds? Trying to download the new Sylvia Massy library and it’s crawling along.
Kevin Armstrong19 Nov 2025
Purchased EZKeys 2 today
Now trying to download via Product Manager
Getting average download speed of 6Kbps !
My fibre line is 240Mbps. I have just done a speed test, and it confirms 236Mbps.
Is this perhaps a problem on Toontrack side ?
Nacio ChavezPlease fix the download challenges on your end, Toontrack. This is too painful to endure.
AdamGordon@Toontrack
Please improve/stop throttling sound library download speeds. This is about the slowest sound library download speed I have experienced.
~100MBps should be the absolute minimum in 2025. Below is a screenshot showing less than 25MBps speeds.
Thanks
John KoutrisIs this still an ongoing problem? I’m currently looking at a download time of anywhere between 75-130kB/s. It shouldn’t take 8 hours to download two sound expansions and update my EZMix.
dolphin13This has got to be the worst and slowest download ever. this will take days!
DavidBennetPlease address the download issues, Toontrack. The current experience is becoming extremely frustrating and difficult to work with.
Kevin ArmstrongHello all
I came across this post by accident.
No I didn’t read this thread from start to finish, but skipping through it no doubt highlights a lot of frustration that TT customers are and were experiencing with software download speeds.
This has been a recurring issue for many years now.
I myself have recently experienced the pain of downloading Superior Drummer. It took all of 3 late night shifts before
it finally completed. About 18 hours in total.
I’ve read all manner of sorts of defensive excuses, but I’ll put it to you all that Toontrack really needs to sort out this problem for once and for all. Their customers pay good money for their products, and they dont deserve to get this treatment.
While TT may not be directly responsible, they need to look at the whole comms chain from start to finish.
I’ve been downloading all sorts of software, YT videos, BIG files, and never had an problem with speed. Only TT, go figure.
I recently purchased a latest version DAW and VST instrument set from a German software company…..52 GB and it was downloaded and installed within 1 hour. I’m on a 300Mbps fibre line, and wirelessly connected to cap it all.
How is that possible, can some knowledgeable person from TT give an honest answer ? What is the plan going forward to offer better customer satisfaction ? We are living in the 21st century not the stone age for pete’s sake.
Thanks for listening.
From a fed up customer 🙁
1
Thanked by: Glenn Stanton
Petter AdstenFor anyone experiencing slow download speeds, please contact us via the ticket submission form so that we can troubleshoot with you via email and, if needed, forward the measurements to our CDN support.
Use the Contact Support button at the bottom of any FAQ on our site:
https://www.toontrack.com/faq/how-do-i-contact-support/
Petter Adsten - Toontrack
Support & Betatesting
For anyone experiencing slow download speeds, please contact us via the ticket submission form so that we can troubleshoot with you via email and, if needed, forward the measurements to our CDN support.
Use the Contact Support button at the bottom of any FAQ on our site:
https://www.toontrack.com/faq/how-do-i-contact-support/
Petter Adsten - Toontrack
Support & Betatesting
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