"Software Update Required"

[thebasedrummer]

Hi! I just downloaded a Toontrack product for the very...

Hi!

I just downloaded a Toontrack product for the very first time. I then also downloaded the product manager but I always fail to install the product. When I’m trying to install the product it says that I need a software update for toontrack. But I just downloaded the newest version of the toontrack manager! What can I do?

Yes, I’ve already tried to uninstall and reinstall the manager.

 

Thanks!

• This topic was modified 5 years, 3 months ago by thebasedrummer.

Hi!

I just downloaded a Toontrack product for the very first time. I then also downloaded the product manager but I always fail to install the product. When I’m trying to install the product it says that I need a software update for toontrack. But I just downloaded the newest version of the toontrack manager! What can I do?

Yes, I’ve already tried to uninstall and reinstall the manager.

 

Thanks!

• This topic was modified 5 years, 3 months ago by thebasedrummer.

Topic

[EMILSAM VELAZQUEZ]

WHE GOING TO INSTALL IT TELLS ME SOFTWARE UPDATE IS REQUIRED. WHAT CAN I DO

Operating system: macOS Big Sur (11)

[Scott]

EMILSAM VELAZQUEZ wrote:

WHE GOING TO INSTALL IT TELLS ME SOFTWARE UPDATE IS REQUIRED. WHAT CAN I DO

Operating system: macOS Big Sur (11)

What are you trying to install? Looking at your account it looks like you purchased the Hip-Hop EZX that requires EZD2 and you have EZD1. Is this the problem?

Scott Sibley - Toontrack
Technical Advisor

[tumbolia]

Jumping on this thread…seems like a right of passage! Hah.

Scenario:
MacOS Monterey, plenty of drive space available
Purchased EZD2 a while back and got Pop Punk EZX. Has worked fine.

Last night I purchased EZX’s: Electronic Edge, Singer Songwriter, and The Blues. The Blues installed clean and works. The other two give me the “…upgrade your sampler” error.

What I have done so far (all have failed):
1. Tried installing failed  EZX’s manually
2. Uninstalled EZD2, rebooted, reinstalled EZD2, rebooted, updated EZD2 with available updates, tested the Blues – still worked
3. Tried to download an install failing EZXs, same error.
4. Tried to install EZX’s manually, same error.

Now what? I’m about ay my limit with trying to get this working before going into refund mode.

Operating system: macOS Monterey (12)

[John]

Hi tumbolia,

I presume you are using the Product Manager to download and install the EZX:s, right?

Could you please post a screen shot of the failing installation?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[tumbolia]

Yeah, doing everything through PM. Only tried the manual step of installing the EZX’s from their downloads after PM was giving the error and after re-installing EZD2 through PM. I also read every single post in this thread checking all the previously mentioned fixes.

UPDATE:
So last night I uninstalled/installed EZD2 again through PM and rebooted. I DID NOT do any EZD2 updates. I tried installing the EZX’s manually on the older version of EZD2 (knowing that would prob not work) to see if the error language would change. It didn’t. so I let it sit overnight.

I get your reply (thanks for the quick reply!) and sit down at my Mac and install the three avail updates for EZD2 (core to 1.2.2, midi library, and sound library). Then I went to install the EZX’s to get the screenshots and presto/wtf – both EZX’s install cleanly.  No idea why. The only thing I did different after my 4 hours of working on this was let the old version of EZD2 sit overnight. Sounds silly I know.  Did you do anything on the account on your end (I know that also sounds silly).

[John]

Hi,

I did nothing but I’m glad to hear you’re sorted now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Rick McKay]

I’m not having any issues myself but, a friend of mine, who I recommended Toontrack products to, is. He’s bought EZMix2, download and installed it, installed Mastering I and II, but is being told that he needs to update EZMix2 before he can use them. He’s ALREADY got the latest version. He uninstalled and reinstalled, but gets the same message.
Why are people suddenly having these issues. Toontrack MUST address this. I feel bad for recommending this to him now.

Operating system: macOS Big Sur (11)

[Olof]

Rick McKay wrote:

I’m not having any issues myself but, a friend of mine, who I recommended Toontrack products to, is. He’s bought EZMix2, download and installed it, installed Mastering I and II, but is being told that he needs to update EZMix2 before he can use them. He’s ALREADY got the latest version. He uninstalled and reinstalled, but gets the same message.
Why are people suddenly having these issues. Toontrack MUST address this. I feel bad for recommending this to him now.

Operating system: macOS Big Sur (11)

EZmix 2.0.9 or higher is required to install those packs. You say he installed them and is then being told that he needs to update EZmix 2? Is it EZmix 2 plug-in that is saying that? If so, what is the version of that plug-in?

Olof Hermansson - Toontrack
Coder

[Andy219]

So are you saying that you have to have the full EZ drummer software instead of one part of it like EZXMetal?

[Scott]

Andy219 wrote:

So are you saying that you have to have the full EZ drummer software instead of one part of it like EZXMetal?

EZdrummer expansion packs (EZXs) require the full EZdrummer product yes.

Scott Sibley - Toontrack
Technical Advisor

[nizRR]

i just bought ezdrummer2 core libray, i dont know anything, my toontrack ezdrum not in the list on my application . once i download sounds libray and midi it keep saying update toontrack drum sampler, what its meannnn??

[Olof]

nizRR wrote:

i just bought ezdrummer2 core libray, i dont know anything, my toontrack ezdrum not in the list on my application . once i download sounds libray and midi it keep saying update toontrack drum sampler, what its meannnn??

As it says near the bottom of the EZX product page under system requirements, you need EZdrummer 3 or Superior Drummer 3 to use it.

Olof Hermansson - Toontrack
Coder

[cphayles]

Hi there Toontrack,
Just a quick note asking a similar question to others in this thread:

Why can’t I install certain EZX products? (see attached)

All my products are registered and my system has over 400gb available.
Please advise if there is a simple solution as I can’t tell from these past posts if the problem was ever solved.

All the best,
Chris

Operating system: macOS Big Sur (11)

• This post was modified 1 year, 7 months ago by cphayles.

[Olof]

cphayles wrote:

Hi there Toontrack,
Just a quick note asking a similar question to others in this thread:

Why can’t I install certain EZX products? (see attached)

All my products are registered and my system has over 400gb available.
Please advise if there is a simple solution as I can’t tell from these past posts if the problem was ever solved.

All the best,
Chris

Operating system: macOS Big Sur (11)

• This post was modified 1 year, 7 months ago by cphayles.

Requirement for Big Band EZX (from its product page): A working EZdrummer 2.1.8 or Superior Drummer 3.1.4 (or above) installation.

If you already have one of those installed, run the latest software update installer again (to repair the installation).

Olof Hermansson - Toontrack
Coder

[cphayles]

No update available 🙁
(see attached)

Might this be an M1 Mac problem?
as it works on my Intel iMac.

C

Operating system: macOS Big Sur (11)

• This post was modified 1 year, 7 months ago by cphayles.

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