EZDrummer 2 will not install

[TERRALD HANEY]

I followed all the steps (registered product number, downloaded zip...

I followed all the steps (registered product number, downloaded zip file, extracted, ran install) but I get the message that EZDrummer 2 does not exist on my computer. The file that I downloaded is EZDrummer 2 WIN 202.zip. This may be an update to EZD2, but it is the only file I can download when I am trying to download the upgrade. I searched the FAQ page and found no problem like mine, but also find no way to contact Toontrack. I tried the option about my problem not being found and in the content it says there should be a contact button on the bottom of the page, but I can’t see this option at all.

I followed all the steps (registered product number, downloaded zip file, extracted, ran install) but I get the message that EZDrummer 2 does not exist on my computer. The file that I downloaded is EZDrummer 2 WIN 202.zip. This may be an update to EZD2, but it is the only file I can download when I am trying to download the upgrade. I searched the FAQ page and found no problem like mine, but also find no way to contact Toontrack. I tried the option about my problem not being found and in the content it says there should be a contact button on the bottom of the page, but I can’t see this option at all.

Topic

[rustyngrace]

yes john, i downloaded it to my laptop..Hardwired and then to my flash drive, then to my studio computer. I have always selected extract all. Yes i uninstalled beforehand

[TXS]

Did this ever get resolved? I have the exact same problem. I thought I’d try to create the folder in the path it’s looking for, but when I try to do that it says the folder already exists, even though there’s no trace of it. See image…

[Scott]

@TXS said:

Did this ever get resolved? I have the exact same problem. I thought I’d try to create the folder in the path it’s looking for, but when I try to do that it says the folder already exists, even though there’s no trace of it. See image…

http://www.toontrack.com/faq/im-getting-error-1311-when-installing-on-pc/

Scott Sibley - Toontrack
Technical Advisor

[Mr. Pink]

Hi, I just purchased EZdrummer 2 and the products under the “my products” tab only show a the 2.0.2 version that i have downloaded like 4 times and keep getting the same “corrupt or multipart file ” error. It’s a 3 Gb file. If i navigate the file with winrar without unziping, there is no installer file or whatsoever. I’m really frustrated at this point.

I would appreciate Toontrack team support please!

Nicolás

[Scott]

@studiomusic said:

Hi, I just purchased EZdrummer 2 and the products under the “my products” tab only show a the 2.0.2 version that i have downloaded like 4 times and keep getting the same “corrupt or multipart file ” error. It’s a 3 Gb file. If i navigate the file with winrar without unziping, there is no installer file or whatsoever. I’m really frustrated at this point.

I would appreciate Toontrack team support please!

Nicolás

Please try unzipping using the Window extraction utility and not winrar.

Scott Sibley - Toontrack
Technical Advisor

[DAVLFC]

is it possible to get a refund? if software wont install?

[Scott]

DAVLFC wrote:

is it possible to get a refund? if software wont install?

You can contact Toontrack directly via the Contact Support button in the FAQ below and ask if you can.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[kumar0raja]

Damm even I am having a similar kind of issue, I have searched all over the internet and even have posted on number of threads on different forum, no solution seems to work. I am really frustrated, can anyone of you here help me resolve this issue, I am very much tired now.

[RICK_8]

We purchased a new computer – downloaded all the programs – but the computer crashed – We returned that computer and purchased a new one –

Again – downloaded all the programs – BUT when we loaded EZDrummer  we were getting an error message – finally figured out we needed to load a zip program on the new computer –

Now we have the program installed – but the Serial Number will no longer work – the system says to free a slot – but doesn’t tell you how to do that-

The support button on the bottom of ANY page – will not work –

Anyone have any ideas how to get some help? –

[RICK_8]

never mind – we finally got some help – and was able to remove the systems that were on other computers we no longer own –

 

[Woutermacare]

 
hello,
I bought metal machinee ezx. But Toontrack Product Manager can’t install it.
The error says that I have to upgrade my Toontrack Software. I don´t no what to do now.

[John]

Hi Woutermacare,

you need to have EZdrummer 2 registered and installed before you can install an expansion library.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Woutermacare]

Hello, sorry but I didn’t know that. EZdrummer 2 is to much money for me. But now I can’t use metal machine. Is there maybe a way to get my money back?

[John]

Hi,

please use the Contact Support button found on all FAQ pages to contact Support, so they may assist you.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Design65]

Scott wrote:

You have download 2 EZD2 files:

TT290_EZdrummer2_WIN_202.zip

EZdrummer_Update_WIN_202.zip

The former is the full product. The latter is for updating if you have a version less than 2.0.2. You will want to install the first file only.

Thanks for this information, I will install the first file only.

[Author]

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