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[Scott]

If you’re running EZD3 in a DAW, you won’t have the Audio/MIDI menu because the DAW settings will be used. EZD3 is a plugin inside the DAW.

If you’re running EZD3 Standalone, that menu should be there.

Are you running Standalone or in a DAW?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

There have been many reports of authorization issues on the server today. I’ve forwarded the info to Toontrack and someone will look into it asap.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Its Sunday and support doesn’t work Sundays. You should receive a reply in 24 hours or so.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Have you contacted Toontrack Support? If so, you’ll need to wait for them to get back to you.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I will reach out to them and have someone contact you via your forum email address.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

In that case, you’ll need to contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

RuffRider wrote:

I cannot authorize my products on a new computer.  It’s telling me that I have no authorization available – but I have unauthorized all previous installations…

According to your account, you currently have 2 active authorizations for each of your products. I’m confused why you say you’ve unauthorized. Have you removed the active authorizations for each product from the Toontrack Product Manager?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BSalt wrote:

I cannot find anywhere to free up slots.  Please help!

You can see your currently active product authorizations from the Authorization tab for each product in your Toontrack Product Manager. You can then remove an active authorization and authorize a new computer from there

Scott Sibley - Toontrack
Technical Advisor

[Scott]

You can contact Toontrack Support directly via the Contact Support button in the FAQ below

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Jeff Baumet wrote:

since toontrack make it so convoluted to post a support...

since toontrack make it so convoluted to post a support ticket i am posting here.  is there a solution to the situation where i just purchased directly off the toontrack site and they are not supported?  Namely #1 hits ezx. I also cant update vol2 & 3 or new york studios

Reply To: installer needs to be updated version: 3.3.1
Operating system: macOS Sonoma (14)

since toontrack make it so convoluted to post a support ticket i am posting here.  is there a solution to the situation where i just purchased directly off the toontrack site and they are not supported?  Namely #1 hits ezx. I also cant update vol2 & 3 or new york studios

Reply To: installer needs to be updated version: 3.3.1
Operating system: macOS Sonoma (14)

Please install via the Toontrack Product Manager and not the website download.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

James Gardiner wrote:

So I am reading though here and I am not sure if I have to purchase the same midi packs a second time. My recording computer stopped working, so I purchased a new computer for recording from someone who sells computers just for recording on Ebay. He has loaded a LOT of Superior Drummer midi packs on the computer already, but he does not have the ones that I have purchased that are on my old computer. I logged in to Product manager on my new computer and I was able to download one successfully but the others go as far as the message box to allow the install and nothing happens once you click “allow”. Do I have to purchase the same midi packs each time I get a new computer?

Thank you,

James

No you don’t have to purchase every time you upgrade a computer.

You should be able to log into your Toontrack account on Product Manager from your new computer and download, install and authorize.

I don’t know what error you are getting. Can you post a screenshot of the error?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you purchased through the Toontrack Webshop you can contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Do you have the same MIDI data on the Reaper MIDI track that is in the EZD3 Song Track? That pop up message indicates yes. Don’t have double MIDI. Either have the MIDI Grove on the EZD3 Song Track or your Reaper track but not both.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Unfortunately I don’t see the EZD2 product registered to your account.

I see the expansion pack “EZdrummer 2 Core Library EZX” registered. That is an expansion library that requires the full EZD2/3 product to use.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Paul Groen wrote:

Hi,

I’m testing the trial version of ezdrummer3

Are there any kind of limitations on using the ezdrummer3 as a virtual instruments in Reason11.

I’m unable to get thing going. The instrument does not appear in the instrument browser.

 

Thanks for any kind of help.

Paul Groen

Does Reason 11 support VST3? VST3 support is required in the host DAW to use EZD3.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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