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[Scott]

Kris-I wrote:

And for the invoice with VAT?

Thanks

Toontrack Support is equipped to handle webshop orders and invoices through the same webform above.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

For Webshop issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Sandro.Pochini wrote:

BUONGIORNO. DIVERSI ANNI FA HO COMPERATO UN SET DI BATTERIA EZDRUMMER PER IL MIO MAC ORMAI OBSOLETO. NON RICORDO PIU’ IL NUMERO DELLA LICENZA. VORREI TRASPORTARE IL VOSTRO PRODOTTO SU UN PC. NON SO COME FARE PER RITROVARE IL NUMERO DELLA LICENZA E VOLEVO SAPERE SE POI E’ RISCARICABILE DIRETTAMENTE DAL VOSTRO SITO. GRAZIE E ASPETTO VOSTRE NOTIZIE

Sono SANDRO POCHINI

email    wto.pochini@mclink.it

cell. 3355238895

Please download the Toontrack Product Manager. Watch the video for all the details.

https://www.toontrack.com/product-manager/

Install it on your new computer. Open the app and login using your Toontrack account login name and password. You should then see your Toontrack products. Then download, install, and authorize them all within the Toontrack Product Manager application.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack Support directly via the Contact Support button in the FAQ.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Open the File menu and choose Log Out. Log in with the correct credentials.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Solomon Alufooa wrote:

Hi,

 

I bought the EZX Reggae Drum and download the Toontrack Product Manager for MAC, later run the installation, however it requires Sampler Software

before installing Reggae EZX, What does it mean? I am I missing something?

 

 

Solomon Alufo’oa

Solomon Islands

Operating system: macOS Mojave (10.14)

EZX expansion packs require a sampler to work (EZD3 or S3).

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The MIDI packs are just MIDI, not sounds.

To provide audio examples, the MIDI is played back by the sound libraries (SDXs or EZXs) you refer to. So you can actual hear what the MIDI sounds like.

The MIDI itself is unique to the packs unless otherwise stated. Toontrack does sell MIDI taken from SDXs or EZXs but it is clearly stated on the MIDI pack product page.

For example, on the Amercana MIDI pack page it states:

“Please note that this is the same MIDI as included in the Americana EZX.”

If not stated as above, all MIDI packs contain unique MIDI that isn’t found in other products.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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