12

[Scott]

Jeff Baumet wrote:

since toontrack make it so convoluted to post a support...

since toontrack make it so convoluted to post a support ticket i am posting here.  is there a solution to the situation where i just purchased directly off the toontrack site and they are not supported?  Namely #1 hits ezx. I also cant update vol2 & 3 or new york studios

Reply To: installer needs to be updated version: 3.3.1
Operating system: macOS Sonoma (14)

since toontrack make it so convoluted to post a support ticket i am posting here.  is there a solution to the situation where i just purchased directly off the toontrack site and they are not supported?  Namely #1 hits ezx. I also cant update vol2 & 3 or new york studios

Reply To: installer needs to be updated version: 3.3.1
Operating system: macOS Sonoma (14)

Please install via the Toontrack Product Manager and not the website download.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

James Gardiner wrote:

So I am reading though here and I am not sure if I have to purchase the same midi packs a second time. My recording computer stopped working, so I purchased a new computer for recording from someone who sells computers just for recording on Ebay. He has loaded a LOT of Superior Drummer midi packs on the computer already, but he does not have the ones that I have purchased that are on my old computer. I logged in to Product manager on my new computer and I was able to download one successfully but the others go as far as the message box to allow the install and nothing happens once you click “allow”. Do I have to purchase the same midi packs each time I get a new computer?

Thank you,

James

No you don’t have to purchase every time you upgrade a computer.

You should be able to log into your Toontrack account on Product Manager from your new computer and download, install and authorize.

I don’t know what error you are getting. Can you post a screenshot of the error?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you purchased through the Toontrack Webshop you can contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Do you have the same MIDI data on the Reaper MIDI track that is in the EZD3 Song Track? That pop up message indicates yes. Don’t have double MIDI. Either have the MIDI Grove on the EZD3 Song Track or your Reaper track but not both.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Unfortunately I don’t see the EZD2 product registered to your account.

I see the expansion pack “EZdrummer 2 Core Library EZX” registered. That is an expansion library that requires the full EZD2/3 product to use.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Paul Groen wrote:

Hi,

I’m testing the trial version of ezdrummer3

Are there any kind of limitations on using the ezdrummer3 as a virtual instruments in Reason11.

I’m unable to get thing going. The instrument does not appear in the instrument browser.

 

Thanks for any kind of help.

Paul Groen

Does Reason 11 support VST3? VST3 support is required in the host DAW to use EZD3.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Scott Sibley - Toontrack
Technical Advisor

[Scott]

1. Navigate to Garageband settings (the top left) Setting > General
2. Find accessibility section
3. Ensure that the “Open Plug-ins in control view by default” is unchecked

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: IRA BANKS

[Scott]

Have you followed the steps in this FAQ?

https://www.toontrack.com/faq/how-do-i-open-ezkeys-in-garageband/

If so, is it running correctly in standalone? Does the Product Manager show all is installed?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

EdoFlores16 wrote:

Hi everyone, I just installed EZdrummer 3, and just created my account like 10 mins ago. And when I try to activate the trial, for some reason it tells me that it is not authorized on this computer, and I literally got this computer like 1 week ago. What can I do?

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

StevenP2 wrote:

Hi Petter.

I also sent a request last night after replacing my Mac and realising I’ve run out of auths. Any idea how long it would take to reset? I have a busy weekend ahead, and I’m kinda stuck.

Toontrack Support is off on weekends so I’ve gone ahead and removed your inactive authorizations. You should be all set to authorize a new machine.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: StevenP2

[Scott]

For Toontrack Webshop Order issues please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The Broadway  Brush preset in the Big Band EZX should get you started.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The Jazz EZX and the Big Band EZX both have brush swirl articulations.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Ok. I’m unclear on where you’re having trouble.

Can you open EZD3 instrument in Studio One? Can you assign MIDI I/O on the EZD3 instrument track? Have you tried another other drum plugin with your edrum in Studio One? Have you watched any Studio One YouTube tutorials on how to set up MIDI with an Edrum?

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies