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Viewing 15 replies - 166 through 180 (of 8,835 total)
  • Scott
    Moderator

    Hello Scott, My order was 3234267, I do not see a product serial number, can this order be cancelled and money returned? Thank you,

    I’ve found your order and resent your invoice that shows the serial number of your product. The email address used at time of purchase was different than your forum email address. Please check if your invoice is in that email and check the spam folder as well.

    Use that serial number to register your product in the Toontrack Product Manager. You can then download, install and authorize from the Product Manager.

    If you want a refund, please contact Toontrack directly via the Contact Support button in the FAQ below and fill out the webform.

    https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    Hello, I just purchased EZ Drummer 3 as a guest, I was instructed to create an account, after I created my account, there was no software other than the free trial of EZ Drummer.

    Operating system: Windows 11

    I can’t find an order from your Toontrack Webshop using your forum email.

    Where did you purchase from and did you use a different email address? Did you get an order confirmation email that included a product serial number?

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    I primarily work in [insert preferred music genre(s)] 😆

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    In your first post you say “but I just bought EZD and got a free midi pack w/ it, so I picked the Pop Punk one.”

    In your account, you have the Pop Punk MIDI pack listed as a product you own not the EZX. The EZX has kits. The MIDI pack does not.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    So the free MIDI pack you got was the Pop Punk pack. MIDI packs do not contain kits or sounds, it’s only a MIDI pack that appears in the Grooves Browser.

    In addition to Toontrack MIDI packs, there are EZX expansion libraries that include both MIDI and kit sounds.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    They are multi effects that the producer chose and are not editable. It’s a carryover from some early EZD2 presets and we’re most likely created at the same time for the SDX as the EZX.

    Scott Sibley - Toontrack
    Technical Advisor

    3

    Thanked by: drumjack52, Bear-Faced Cow and BillW_1
    Scott
    Moderator

    I’m using the latest version of EZD3 and I can’t get it to loose the mixer channels like in your attached project no matter what I try. If I start from a new project with the Reggae EZX and load the Empty Kit preset and start adding the unloading kit pieces, the Mixer stays as expected.

    My only explanation would be since your project was created in EZD2 in 2017 that there was somthing wonky between that version and the current version.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    MIDI packs don’t contain sounds. Only MIDI. It will play any back with the sound library you have loaded. If you want an organ sound you will need to purchase an organ sound library.

    https://www.toontrack.com/product/session-organ-ekx/

    Scott Sibley - Toontrack
    Technical Advisor

    2

    Thanked by: Bear-Faced Cow and Scott Eshleman
    Scott
    Moderator

    Is this a preset you made in EZD2 or a fresh kit made in EZD3?

    What library are you loading to start? What are you then changing or swapping out to get the result you have?

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    Choose a library. Change kit pieces from various libraries. The Mixer channels are those available in the original selected library kit preset.

     

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    You can’t add. Only replace in EZD3.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    It’s would occupy the same mixer channel as the instrument you replaced.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    You can click on the menu in the upper left to load a lot piece from any EZX library.

    20240316_071516

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    Yes. Shouldn’t be a problem.

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: rixa
    Scott
    Moderator

    It looks like you have the “MIDI” option (along with Name) turned on in Visible Filter Column in the Groove menu.

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: drumjack52
Viewing 15 replies - 166 through 180 (of 8,835 total)

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