13

[rixa]

Can you change which option you want to install (Basic or Full, etc)?

I’m downloading it atm to try for myself but it may take a while.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 3 times, last modified 1 year, 6 months ago by rixa.

[rixa]

Steve T wrote:

Hello,

I encountered the same issue. It seems like a long going issue with toontrack.

I can login on the web but not on the Product Manager.

Operating system: Windows 11

Our support team has replied to your email regarding this.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Shy Rachman wrote:

Hi, I’ve updated my Cubase platform and now it doesn’t...

Hi, I’ve updated my Cubase platform and now it doesn’t show my EZ drummer

Can I uninstall all my EZ products and then re-install them so the system can identify them ?

Reply To: software doesn’t work with updated CUBASE version: 2.1.0
Operating system: Windows 10

Hi, I’ve updated my Cubase platform and now it doesn’t show my EZ drummer

Can I uninstall all my EZ products and then re-install them so the system can identify them ?

Reply To: software doesn’t work with updated CUBASE version: 2.1.0
Operating system: Windows 10

Please, follow the instructions our support team gave you in its email reply.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

dylantullar wrote:

I had to remove and reinstall all of my products...

I had to remove and reinstall all of my products but when i download Ezbass, it would do the proper update and I am stuck in the original version. Anyone know how to fix this?

Operating system: Windows 11

I had to remove and reinstall all of my products but when i download Ezbass, it would do the proper update and I am stuck in the original version. Anyone know how to fix this?

Operating system: Windows 11

Please, follow the instructions our support team gave you in its email reply.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Anoechema07 wrote:

Hi I recently bought Ezdrummer 3 from thomman during a...

Hi I recently bought Ezdrummer 3 from thomman during a promo. The promo stated that along with my purchase I would receive a free Ezx expansion. I waited until my MacBook was shipped to download Ezdrummer which was yesterday. Just to find out I can’t use the expansion I wanted. Am I just doing something wrong or did they just not give it to me? How do I go about fixing this? I tried contacting thomman but they out of business hours. I also tried contacting toontrack support but I can’t submit because it keeps saying that the recaptcha says I’m not human. This is very overwhelming altogether.

Reply To: Free ezx expansion plz help!! version: 3.0.6
Operating system: macOS Big Sur (11)

• This post was modified 1 year, 6 months ago by Anoechema07.
  Reason: More information

Hi I recently bought Ezdrummer 3 from thomman during a promo. The promo stated that along with my purchase I would receive a free Ezx expansion. I waited until my MacBook was shipped to download Ezdrummer which was yesterday. Just to find out I can’t use the expansion I wanted. Am I just doing something wrong or did they just not give it to me? How do I go about fixing this? I tried contacting thomman but they out of business hours. I also tried contacting toontrack support but I can’t submit because it keeps saying that the recaptcha says I’m not human. This is very overwhelming altogether.

Reply To: Free ezx expansion plz help!! version: 3.0.6
Operating system: macOS Big Sur (11)

• This post was modified 1 year, 6 months ago by Anoechema07.
  Reason: More information

We can see that our support team has replied to your email and sorted this out for you.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

First, try and reboot your computer. If this does not solve the problem, contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 6 months ago by rixa.

[rixa]

Craig wrote:

my cocktail expansion will not load on ezdrums 3 – are they not compatible?

Reply To: Reinstalling Ezdrummer 2 on New Computer version: 3.0.6
Operating system: Windows 11

If you have EZdrummer 1 registered to your account, the Cocktail EZX should be available as an extra through the Toontrack Product Manager, via the EZdrummer 1 > Show details > Extras section.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Lefty_Me wrote:

Product manager shows EZkeys 2 is installed, along with the...

Product manager shows EZkeys 2 is installed, along with the Electric Grand; Retro Electrics; and Singer Songwriter EKX’s.  All show as installed and ready to use.  (I also have 2 midi packs installed, and they do show up in EZkeys 2)

In the main EZkeys window it says under “EZkeys Libraries” I have EZkeys 1 and EZkeys 2.  Under “EKX libraries” there is nothing.  Under “Add-on Packs” it shows the two midi packs I have installed.

How do I get the three EKX packs I purchased to show up?

I have an Intel iMac 27 with 16GB ram and running Sonoma 14.1.1

Thanks in advance

Reply To: EKX Libraries Don’t Show Up version: 2.0.3
Operating system: macOS Sonoma (14)

Product manager shows EZkeys 2 is installed, along with the Electric Grand; Retro Electrics; and Singer Songwriter EKX’s.  All show as installed and ready to use.  (I also have 2 midi packs installed, and they do show up in EZkeys 2)

In the main EZkeys window it says under “EZkeys Libraries” I have EZkeys 1 and EZkeys 2.  Under “EKX libraries” there is nothing.  Under “Add-on Packs” it shows the two midi packs I have installed.

How do I get the three EKX packs I purchased to show up?

I have an Intel iMac 27 with 16GB ram and running Sonoma 14.1.1

Thanks in advance

Reply To: EKX Libraries Don’t Show Up version: 2.0.3
Operating system: macOS Sonoma (14)

Are you talking about the Sound Libraries in the “Keys Tab” or the MIDI Grooves in the “Grooves Tab”?

The older EKXs (the ones made for EZkeys 1) does not contain any MIDI grooves.
However, the Singer-Songwriter EKX should be listed in your Grooves library.

Try the Settings > Advanced > Restore MIDI Database first and see if the Singer-Songwriter folder displays after that.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Scott Eshleman

[rixa]

Sillen wrote:

Hi I payed 160 about euro

Cant get update at all

I will not use this program anymore unless u fix this

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

E T wrote:

Coupon code is applied at the cart, but then on...

Coupon code is applied at the cart, but then on the next page after clicking ‘proceed to checkout’ the full amount wants to be charged.

 

Anyone else see this happening?

Reply To: Anyone else?- Coupon code not applied at checkout page version: 3.3.6
Operating system: macOS Ventura (13)

Coupon code is applied at the cart, but then on the next page after clicking ‘proceed to checkout’ the full amount wants to be charged.

 

Anyone else see this happening?

Reply To: Anyone else?- Coupon code not applied at checkout page version: 3.3.6
Operating system: macOS Ventura (13)

Please, try and clear your browser’s cache/try another web browser.

If this does not help, contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Shootie wrote:

If you’re interested… Tap2Find Section USING TAP2FIND The tempo and...

If you’re interested…

Tap2Find Section
USING TAP2FIND
The tempo and time signature of the Tap2Find window are based on your currently selected song track. Changing the tempo or time signature in the transport controls will also affect Tap2Find. The current key signature affects the search results, so tapping in a rhythm to a 3/4 time signature will restrict the search results to only show 3/4 grooves

 

I believe Key Signature should be Time Signature.

If you’re interested…

Tap2Find Section
USING TAP2FIND
The tempo and time signature of the Tap2Find window are based on your currently selected song track. Changing the tempo or time signature in the transport controls will also affect Tap2Find. The current key signature affects the search results, so tapping in a rhythm to a 3/4 time signature will restrict the search results to only show 3/4 grooves

 

I believe Key Signature should be Time Signature.

Thank you for pointing that out! We will forward this to the web team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Michael Mouse wrote:

Invalid serial number 103

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

BEST ANSWER

Arrigo Cassibba wrote:

I already have ezkeys, if I want to buy ezkeys...

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

The Upgrade version of EZKeys 2 is the same as the Regular version in the form of content and function.

The only difference would be if you want to transfer the license in the future, then the recipient must have EZkeys 1 registered to their account first.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 7 months ago by rixa.

Arrigo Cassibba wrote:

I already have ezkeys, if I want to buy ezkeys...

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

I already have ezkeys, if I want to buy ezkeys 2 with all the options do I have to buy the upgrade or the full version?

Reply To: ezKeys 2 upgrade version: 2.0.2
Operating system: macOS Ventura (13)

The Upgrade version of EZKeys 2 is the same as the Regular version in the form of content and function.

The only difference would be if you want to transfer the license in the future, then the recipient must have EZkeys 1 registered to their account first.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 7 months ago by rixa.

1

Thanked by: Arrigo Cassibba

[rixa]

CliffConway wrote:

Before I purchase I want to clarify if I can...

Before I purchase I want to clarify if I can use all ToonTrack products on more than one PC (a desktop and a portable)?

Thanks in advance

Cliff

Before I purchase I want to clarify if I can use all ToonTrack products on more than one PC (a desktop and a portable)?

Thanks in advance

Cliff

Toontrack allows two(2) active authorizations at one time with four(4) total authorizations. This means that you can have two computers authorized to use your Toontrack product concurrently.

You can read more about authorizations here: https://www.toontrack.com/faq/how-many-computers-can-i-install-my-products-on/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Scott Eshleman

[rixa]

madgaz182 wrote:

Hey loving EZ Drummer 3but wondering how i can save...

Hey loving EZ Drummer 3but wondering how i can save a custom made groove in the Grid Editor section , save as in save to my midi library

Reply To: How can i save a custom made drum groove in the grid editor section version: 3.0.6
Operating system: Windows 10

Hey loving EZ Drummer 3but wondering how i can save a custom made groove in the Grid Editor section , save as in save to my midi library

Reply To: How can i save a custom made drum groove in the grid editor section version: 3.0.6
Operating system: Windows 10

In the Grooves tab, drag the MIDI from the Song Track to your User MIDI.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 7 months ago by rixa.

3

Thanked by: superpaulybuster, 2bag and Scott Eshleman

[Author]

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