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[Michael]

HI Prr,

It seems like your order when through… but sorry for the inconvenience anyway.  The most common reason that a web order will fail is if the account has “timed out.”

Please attempt to log out of your account and then log back in and finally reattempt the purchase. 

Please also make sure that you are using either a Visa or Master Card.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Chris,

Please continue this discussion with me through the Toontrack support emails so that the entire issue can be seen in one place.

Scott has a great idea however. Please email this receipt to Toontrack support.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

k,and it seems as if I’m getting blown off.Someone please help me.I love toontrack,but this is ridiculous.I just don’t understand how you can sell something online,and not even send a disc,or serial number,or anything of relevance other than pushing blame from one side to the other.If you look up my account you’ll see i’ve purchased my products that were registered from the local guitar factory on niagara falls blvd,and after recently purchasing axefx,my studio funds are too low to go pay another 40 or 79.00$ to get my serial number.
Someone,please,help me.My personal email address is chrismarek716@gmail.com and my email registered to my products is thespasticescape@yahoo.com so please help.I’ve waited long enough.

HI Chris,

Because the purchase was not made directly from Toontrack.com, we have no control over how or IF the serial number was provided to you. Please send your receipt of purchase to Toontrack support and we will investigate the issue further.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi Dave,

We see that you have also been in contact with Toontrack support for this issue. They are correcting the error, and will get you your products in No time.

Cheers.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi Skiltrip,

Toontrack.com rarely (or more accurately, almost never) offers sales or discounts on our products. This is done is to keep good and Non-competitive relationships with our 3rd party resellers…. These resellers sometimes offer sales, but we are not able to comment on when or if this will happen. My apologies.

One thing I would like to mention though is that now all of the EZmix presets that are included in a specific pack are listed on the product page under “Details”

This may help in the decision making process. 😉

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

The boxed version of EZkeys is only available at retail stores. Please know however that the boxed version of EZKeys does NOT contain an installation disc. It simply contains a serial number for EZkeys that the user needs to register in order to gain access to the download.

So, EZkeys is a download only product as of now.

At this time we can not guarantee that physical disc versions will be available in the future.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Greg,

Sorry about that… I had the old information from the demo restrictions from EZmix 1. I later sent you an email with the updated EZmix 2 restrictions.

Again, sorry for the confusion.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi,

Toontrack is not affiliated with this company in any way.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Author]

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