I bought superior drummer 2.0 + songwriters drum pack before...
I bought superior drummer 2.0 + songwriters drum pack before having created any account. After paying I received an email with details and an order number saying that I had to create an account and download product manager in order to download my software. I´ve done it but on my new account it doesn’t show up the software I already bought and paid for. I don´t get it!!! I have to buy again and pay twice?? Or am I going to receive at home the software I already paid for since it´s registered with a billing adress?? Please illuminate me cause i´m not getting there. Your procedures are very unclear.
I bought superior drummer 2.0 + songwriters drum pack before having created any account. After paying I received an email with details and an order number saying that I had to create an account and download product manager in order to download my software. I´ve done it but on my new account it doesn’t show up the software I already bought and paid for. I don´t get it!!! I have to buy again and pay twice?? Or am I going to receive at home the software I already paid for since it´s registered with a billing adress?? Please illuminate me cause i´m not getting there. Your procedures are very unclear.
Please address this issue. This is not a good user experience. I to purchased a set of Midi Packs as a “guest”, only to be prompted to create an account after purchase then open Product Manager to find “0” products purchased to download.
I only resolved this issue by coming here(support forum) to research any topics on this and it is a reoccurring issue with other customer purchases. There are no instructions provided to the customer in email that they are to enter their serial numbers in the Product Manger Download App.
Incredibly frustrating as I needed these files on a Saturday only to find there is only support M-F.
I love your products but please address this. This would save your Support Team alot of unnecessary wasted time on follow ups and with customer frustration and dissatisfaction.
I love your products but please address this. This would save your Support Team alot of unnecessary wasted time on follow ups and with customer frustration and dissatisfaction.
Thanks for the feedback, your thoughts are noted!
Henrik Ekblom - User Experience Designer
Toontrack
Yes, this has happened to me as well. Today I purchased the final gift in the series. (Thank you.) But, I do not see it in my account. My order # is:
2259525
I hope to hear from the team soon, or find the item next time I sign in to Product Manager.
Thank you,
Jon Gillespie
As was posted before in this thread, I’ll ask you the same questions:
Did you receive an email invoice receipt? Did the email also contain serial numbers to the products you bought? If so, register those serial numbers to your account via Product Manager, download them, and install and authorize them.
i have just bought ez drummer 2 and money has been taken out my bank and no serial number for the product has been emailed to me i bought it as a guest but still didn’t get a serial number in my email
i have just bought ez drummer 2 and money has been taken out my bank and no serial number for the product has been emailed to me i bought it as a guest but still didn’t get a serial number in my email
For webshop orders inquiries, please contact Toontrack Support directly via the Contact Support button in the FAQ below.
Hello, I just purchased EZ Drummer 3 as a guest, I was instructed to create an account, after I created my account, there was no software other than the free trial of EZ Drummer.
Hello, I just purchased EZ Drummer 3 as a guest, I was instructed to create an account, after I created my account, there was no software other than the free trial of EZ Drummer.
Operating system: Windows 11
I can’t find an order from your Toontrack Webshop using your forum email.
Where did you purchase from and did you use a different email address? Did you get an order confirmation email that included a product serial number?
Hello Scott, My order was 3234267, I do not see a product serial number, can this order be cancelled and money returned? Thank you,
I’ve found your order and resent your invoice that shows the serial number of your product. The email address used at time of purchase was different than your forum email address. Please check if your invoice is in that email and check the spam folder as well.
Use that serial number to register your product in the Toontrack Product Manager. You can then download, install and authorize from the Product Manager.
If you want a refund, please contact Toontrack directly via the Contact Support button in the FAQ below and fill out the webform.
Get all the latest on new releases, updates and offers directly to your inbox.
Note: By clicking the 'I WANT IN' button, you will not be creating a Toontrack user account. You will only sign up to get our newsletters, offers and promotions to your inbox. You can unsubscribe at any time from a link at the bottom of each email. If you want to learn more about our privacy policy, please find detailed information here.
