Product Manager – Update Check Failing

[codprice]

I haven’t been using my Toontrack products for… way too...

I haven’t been using my Toontrack products for… way too long; but this afternoon fired it up and tried to add EZD3 to an instrument track – and it was not in my DAW; standalone app still available.  Trying to work through that I opened up the Product Manager – and can’t get past the update check saying connection timed out.

Steps I’ve taken:

• Reinstalled Product Manager with latest version
• Manually allowed public/private access through firewall.

 

And that’s about as far as my computer saavy goes.  Does anyone have any ideas, or can point me to an article/previous post?  The ones I’ve looked through are missing the connection timeout failure.

Operating system: Windows 11

I haven’t been using my Toontrack products for… way too long; but this afternoon fired it up and tried to add EZD3 to an instrument track – and it was not in my DAW; standalone app still available.  Trying to work through that I opened up the Product Manager – and can’t get past the update check saying connection timed out.

Steps I’ve taken:

• Reinstalled Product Manager with latest version
• Manually allowed public/private access through firewall.

 

And that’s about as far as my computer saavy goes.  Does anyone have any ideas, or can point me to an article/previous post?  The ones I’ve looked through are missing the connection timeout failure.

Operating system: Windows 11

Topic

[Guenther Kastenfrosch]

Same problem here. This is my first contact with this company, and it is directly disappointing.

Operating system: Windows 11

[ChrisInNOLA]

I’m also getting the “Checking for updates” spinning wheel, then “Update chek failed. The connection timed out.” screen. Extremely frustrating after all the money I have spent with them over the years.

Operating system: Windows 10

C.G. Smith of In the Corner of a Dream
www.inthecornerofadream.com

[Mattster]

Same here. Fire up Toontrack Product Manager; Version 1.1.6 (build 42669)

Starts normally with “Checking for Updates” for a minute or so

Error message: “Update Check Failed. The connection timed out”

Looks like the remote update server is down. Will try again later

Operating system: Windows 10

[John]

Hi,

is it still a problem?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Mattster]

Working a treat now John. Updated to version 1.1.8 (build 47178) and all products are now visible.

Many thanks for your help – Great work 🙂

1

Thanked by: John

[Jotown]

Yes it is still a problem.

Installed the latest version of Product Manager; Version 1.1.6 (build 42669)

Starts normally with “Checking for Updates” for a minute or so

Error message: “Update Check Failed. The connection timed out”

Looks like the remote update server is down.

Using Sequoia 15.7.3,

I have never had this problem in the many years I have been using Toontrack products. Please sort it out.

Jozef Jotown Slanda

Operating system: macOS Sequoia (15)

[John]

OK, thanks, I have notified a colleague.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Zweitze]

I’m having trouble to open ‘Toontrack Product Manager’.

I downloaded it again, stell the same problem.

Operating system: macOS Tahoe (26)

[John]

Hi, can you please elaborate?

Are you having connection problems? The previous problems should be solved by now.
Or do you get an error message when opening the application? Something else?

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Didibus

[Didibus]

confirmed, An unkonwn error has occurred.
MacOS 26

Operating system: macOS Tahoe (26)

[Didibus]

Working just now, thamks

1

Thanked by: John

[peytona]

Nice!

[Author]

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