Product Manager – Update Check Failing

[codprice]

I haven’t been using my Toontrack products for… way too...

I haven’t been using my Toontrack products for… way too long; but this afternoon fired it up and tried to add EZD3 to an instrument track – and it was not in my DAW; standalone app still available.  Trying to work through that I opened up the Product Manager – and can’t get past the update check saying connection timed out.

Steps I’ve taken:

• Reinstalled Product Manager with latest version
• Manually allowed public/private access through firewall.

 

And that’s about as far as my computer saavy goes.  Does anyone have any ideas, or can point me to an article/previous post?  The ones I’ve looked through are missing the connection timeout failure.

Operating system: Windows 11

I haven’t been using my Toontrack products for… way too long; but this afternoon fired it up and tried to add EZD3 to an instrument track – and it was not in my DAW; standalone app still available.  Trying to work through that I opened up the Product Manager – and can’t get past the update check saying connection timed out.

Steps I’ve taken:

• Reinstalled Product Manager with latest version
• Manually allowed public/private access through firewall.

 

And that’s about as far as my computer saavy goes.  Does anyone have any ideas, or can point me to an article/previous post?  The ones I’ve looked through are missing the connection timeout failure.

Operating system: Windows 11

Topic

[Guenther Kastenfrosch]

Same problem here. This is my first contact with this company, and it is directly disappointing.

Operating system: Windows 11

[ChrisInNOLA]

I’m also getting the “Checking for updates” spinning wheel, then “Update chek failed. The connection timed out.” screen. Extremely frustrating after all the money I have spent with them over the years.

Operating system: Windows 10

C.G. Smith of In the Corner of a Dream
www.inthecornerofadream.com

[Mattster]

Same here. Fire up Toontrack Product Manager; Version 1.1.6 (build 42669)

Starts normally with “Checking for Updates” for a minute or so

Error message: “Update Check Failed. The connection timed out”

Looks like the remote update server is down. Will try again later

Operating system: Windows 10

[John]

Hi,

is it still a problem?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Mattster]

Working a treat now John. Updated to version 1.1.8 (build 47178) and all products are now visible.

Many thanks for your help – Great work 🙂

1

Thanked by: John

[Jotown]

Yes it is still a problem.

Installed the latest version of Product Manager; Version 1.1.6 (build 42669)

Starts normally with “Checking for Updates” for a minute or so

Error message: “Update Check Failed. The connection timed out”

Looks like the remote update server is down.

Using Sequoia 15.7.3,

I have never had this problem in the many years I have been using Toontrack products. Please sort it out.

Jozef Jotown Slanda

Operating system: macOS Sequoia (15)

[John]

OK, thanks, I have notified a colleague.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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