Product Manager – Update Check Failing

[codprice]

I haven’t been using my Toontrack products for… way too...

I haven’t been using my Toontrack products for… way too long; but this afternoon fired it up and tried to add EZD3 to an instrument track – and it was not in my DAW; standalone app still available.  Trying to work through that I opened up the Product Manager – and can’t get past the update check saying connection timed out.

Steps I’ve taken:

• Reinstalled Product Manager with latest version
• Manually allowed public/private access through firewall.

 

And that’s about as far as my computer saavy goes.  Does anyone have any ideas, or can point me to an article/previous post?  The ones I’ve looked through are missing the connection timeout failure.

Operating system: Windows 11

I haven’t been using my Toontrack products for… way too long; but this afternoon fired it up and tried to add EZD3 to an instrument track – and it was not in my DAW; standalone app still available.  Trying to work through that I opened up the Product Manager – and can’t get past the update check saying connection timed out.

Steps I’ve taken:

• Reinstalled Product Manager with latest version
• Manually allowed public/private access through firewall.

 

And that’s about as far as my computer saavy goes.  Does anyone have any ideas, or can point me to an article/previous post?  The ones I’ve looked through are missing the connection timeout failure.

Operating system: Windows 11

Topic

[josh weisberg]

I’m having the same problem as everyone else here! I bought duality 1 and 2 went to product manager and it timed out on connection. Try everything it said to do but… Not dice!! (Tahoe Os). Now what do we do??

Operating system: macOS Tahoe (26)

[sktl]

Yup. Same here.

[sorenj]

Same here

Operating system: macOS Sequoia (15)

[hazza293]

This is pretty poor support when you consider how many of us are impacted. Looks like they clock off on Friday

[mitchellw429]

Same here on my windows 11. Literally tried desktop and laptop and done everything I can find online. Dummmmbbb

Operating system: Windows 11

[miy_3]

Same issue for me too.

Win 11

Operating system: Windows 11

[MattyB]

Same on Mac Sequoia 15.7.7

[MattyB]

Looks like it’s fixed now. Thanks Toontrack team 🙂

[DarrenMcOZ]

No ,still broken here on Windows 11.

Operating system: Windows 11

[Jack Daly]

Here as well.

Operating system: Windows 11

[Gabeybaby305]

Same problem here. macOS Sonoma 14.8.7. Paid $300 for this???

Operating system: macOS Sonoma (14)

[sylaw0317]

Yes me too

I think so too

[JFragos]

Same Here – Windows 11

Are they aware of it and fixing it?

Operating system: Windows 11

[Prout]

Has anyone figured this out yet? Just purchased a new sdx and getting the same thing.

Operating system: macOS Tahoe (26)

[Charles Westmoreland]

How my Friday night is going-installing and uninstalling Product Manager. Won’t open up, I wonder if it is a Windows update?

Operating system: Windows 10

• This post was modified 1 month, 1 week ago by Charles Westmoreland.

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