Product Manager Installation error in Windows 10 64 bits

Product Manager
Viewing 13 replies - 31 through 43 (of 43 total)
  • Tony Pirkl
    Participant

    I had already opened a ticket…#117593


    Operating system: Windows 10
    Olof
    Moderator

    I had already opened a ticket…#117593

    Operating system: Windows 10

    The error you got in the EZkeys installer should be fixed by version 1.3.2, but you still need to use the “/q” workaround if the installer doesn’t launch (https://www.toontrack.com/forums/topic/i-cant-re-install-product-manager-2/#post-2625409).

    Olof Hermansson - Toontrack
    Coder

    Tony Pirkl
    Participant

    I don’t know why I bother with you guys…I bought the new upright bass and while it installed, it will not update making it unusable. I’ve tried the auto install and the command prompt method and it fails every time. It seems the “q” addition is the problem…Maybe you should make sure you fix this known bug before you add more product.


    Operating system: Windows 10
    EliasF_1
    Participant

    Hello, could i get some help pls. I just ordered the Indie folk EZX and every time i try to install in the product manager it tells me i need to update it, which ive closed the application and opened it back up, ive also uninstalled and reinstalled as well. Not sure where to go from here.


    Operating system: Windows 10
    Olof
    Moderator

    Hello, could i get some help pls. I just ordered the Indie folk EZX and every time i try to install in the product manager it tells me i need to update it, which ive closed the application and opened it back up, ive also uninstalled and reinstalled as well. Not sure where to go from here.

    Operating system: Windows 10

    Hi,

    You need EZdrummer 2, Superior Drummer 3, EZdrummer 1.4.0 or Superior Drummer 2.4.4 to be able to install and use Indie Folk EZX.

    Olof Hermansson - Toontrack
    Coder

    Leonardo Guelfi
    Participant

    Hello,

    The product manager cannot launch properly in my System anymore. It just flashs on the screen for a milisecond and then disappears. I’ve already tried to desinstall the software, downloaded it again from the site. I really went through this process twice before ask for help. But now I think there’s no other way. Could you please help me?


    Operating system: Windows 10
    Olof
    Moderator

    Hello,

    The product manager cannot launch properly in my System anymore. It just flashs on the screen for a milisecond and then disappears. I’ve already tried to desinstall the software, downloaded it again from the site. I really went through this process twice before ask for help. But now I think there’s no other way. Could you please help me?

    Operating system: Windows 10

    Have you tried restarting the computer?

    Olof Hermansson - Toontrack
    Coder

    Alan Bruce
    Participant

    Hi Olof,  I think I have the same problem.  I can’t install Product Manager or any of my products.  Could you send link for work around??  Thanks Al

    Windows Specifications:  Windows 10 pro,

    Version 20H2

    OS Build 19042-1466

    Windows Future Experience Pack  120.2212.3920.0


    Operating system: Windows 10
    Olof
    Moderator

    Hi Olof,  I think I have the same problem.  I can’t install Product Manager or any of my products.  Could you send link for work around??  Thanks Al

    Windows Specifications:  Windows 10 pro,

    Version 20H2

    OS Build 19042-1466

    Windows Future Experience Pack  120.2212.3920.0

    Operating system: Windows 10

    • The post has been modified 2 years, 1 month ago by Alan Bruce"> 2 times, last modified 2 years, 1 month ago by Alan Bruce.

    If you have the issue that nothing happens after the installer’s admin prompt, the solution is here: https://www.toontrack.com/forums/topic/i-cant-re-install-product-manager-2/#post-2625409

    Otherwise, if you get some error dialog, please post a screenshot.

    Olof Hermansson - Toontrack
    Coder

    Alan Bruce
    Participant

    Windows Installer

    X  This installation package could not be

    opened.  Verify that the package exists and

    that you can access it, or contact the

    application vendor to verify that this is a

    valid Windows Installer package.

     

    This what comes up,  and stops Product Manager install.  I did try command prompt, no luck.  Any help is greatly appreciated.  Thanks Al

    Olof
    Moderator

    Windows Installer

    X  This installation package could not be

    opened.  Verify that the package exists and

    that you can access it, or contact the

    application vendor to verify that this is a

    valid Windows Installer package.

     

    This what comes up,  and stops Product Manager install.  I did try command prompt, no luck.  Any help is greatly appreciated.  Thanks Al

    First, I’d recommend you try this Microsoft tool: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    If it doesn’t help, googling “This installation package could not be opened” should give you some possible ways to fix it.

    Olof Hermansson - Toontrack
    Coder

    Michael Hustoles
    Participant

    Hello,  please help with my installation problem of the Toontrack Product Manager?

    After a reinstallation of Toontrack EZDrummer 2 it`s not possible to install the manager. Nothing happen when click on the file.

    I use Windows 10 Home, Version 21H2 (OS Built 19044.1586)

    Thank you, Michael H.


    Operating system: Windows 10
    Olof
    Moderator

    Hello,  please help with my installation problem of the Toontrack Product Manager?

    After a reinstallation of Toontrack EZDrummer 2 it`s not possible to install the manager. Nothing happen when click on the file.

    I use Windows 10 Home, Version 21H2 (OS Built 19044.1586)

    Thank you, Michael H.

    Operating system: Windows 10

    Do you get an administrator prompt/dialog at least when you double-click the installer?

    Please try the included installers for earlier versions of Windows. If any works, you’re all set – Product Manager will then update itself to the latest version.

    Olof Hermansson - Toontrack
    Coder

Viewing 13 replies - 31 through 43 (of 43 total)

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