How contact Customer support VIA EMAIL??

Requests and Feedback
Viewing 12 replies - 16 through 27 (of 27 total)
  • Scott
    Moderator

    I just got introduced to the plugin and i downloaded the EZD2 and trying the demo. I has the impression that what i purchase was actually a plugin and not a expansion to a plugin, so i purchase something i am unable to use. how can i get my money back. These things must be made clear and your Youtube needs to be updated with information on your products so that more people don’t feel like they are been rippied off.

    You can contact Toontrack directly via the Contact Support button in the FAQ below and request for a refund.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Every EZX expansion lists the requirements.

    Screenshot_20210417-121359_Chrome

    Scott Sibley - Toontrack
    Technical Advisor

    Ramin Sattari
    Participant

    Dear Toontrack Support,

    I need to change my products to my new email adress.

    Currently, I cannot login in my account anymore, which is linked to my old email adress.

    Since several months, I use the Toontrack Product Manger Tool. Until now, there was now need to change my account. In the meantime, I have forgotten my password. Therefore, I have no chance to change my email adress for myself within my account.

    Because of no direct Support contact via email, I have to create a second account with my new email adress. Today, I have used the support contact and hope to get feedback.

    Currently, I cannot use my toontrack products on my new DAW system.

     

    I looking forward to your feedback.

    Best regards,

    Ramin Sattari

    Scott Eshleman
    Participant
    Ramin Sattari
    Participant

    Dear Scott,

    yes, as I had written, I already used the link

    https://www.toontrack.com/faq/how-do-i-contact-support/

    and I am still waiting for feedback.

    Ramin Sattari
    Participant

    Dear Scott,

    I already used the link

    https://www.toontrack.com/faq/how-do-i-contact-support/

    and I am still waiting for feedback.

    charly mo
    Participant

    Ich warte seit 10 Tagen auf eine Lizenzübertragung.

    Habe alles ordnungsgemäß bezahlt, habe aber keine E Mail Adresse um den Support zu erreichen.

    Charly

    Scott
    Moderator

    Ich warte seit 10 Tagen auf eine Lizenzübertragung.

    Habe alles ordnungsgemäß bezahlt, habe aber keine E Mail Adresse um den Support zu erreichen.

    Charly

    You can contact Toontrack directly via the Contact Support button in the FAQ below and fill out the webform.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

    4621
    Participant

    I have not been able to pay with my debit card… I have been struggling to pay for a year… my card is not accepted…

    Can you fix my account please..!!

    Scott
    Moderator

    I have not been able to pay with my debit card… I have been struggling to pay for a year… my card is not accepted…

    Can you fix my account please..!!

    Please contact Toontrack directly via the link posted above your post.

    Scott Sibley - Toontrack
    Technical Advisor

    joanimal
    Participant

    My question is How do I download superior drummer 3 and House of Hansa that I purchased from Musician’s Friend during your Black Friday special. See attached invoice from Musicians Friend

    Order DetailPrint Order Details
    <ul class=”orderPrefs”>
    <li class=”leftCell”>
    Order #:

  • MFSF0000249033
  • <li class=”leftCell”>
    Order Date:

  • 11/23/2022
  • <li class=”leftCell”>
    Ship To:

  • josephiannotti@hotmail.com
  • <ul class=”orderOverview”>
    <li class=”leftCell”>Subtotal:

  • $399.00
  • <li class=”leftCell”>Shipping:

  • $0.00
  • <li class=”leftCell”>Retail Delivery Fee:

  • $0.00
  • <li class=”leftCell”>Tax:

  • $0.00
  • <li class=”leftCell”>Coupon: blackfriday

  • – $59.85
  • <li class=”leftCell totals”>Order Total:
    <li class=”totals”>$339.15

    Payment
    Date

    plccCard
    on 11/23/2022
    $224.09

    on 11/23/2022
    $115.06

    <ul class=”orderOverview”>
    <li class=”leftCell totals”>Payment Total:
    <li class=”totals”>$339.15

    Ship To:

    1

    <ul class=”orderPrefs” role=”presentation”>

  •  
  • <ul role=”presentation”>

  • <ul class=”trackDetails”>
    <li class=”heading”>
    Order Tracking

    <li class=”trackShipment”>
    <li class=”leftCell”>Shipping Method:

  • Email
  • <li class=”leftCell”>Status:

  • Your Items
    Unit Price
    Quantity
    Total

    Toontrack Superior Drummer 3.0 VSSD

    $399.00
    1
    $399.00

    <ul class=”orderOverview”>
    <li class=”leftCell”>Subtotal:

  • $399.00
zigman
Participant

Why is it so hard to send an email to customer service. Wow. Really? That’s a lot of time wasted when this option should be supplied with a click of a button. Not impressed.

On another note. What’s with the password security? My bank isn’t have as uptight. I enter my usual password that includes an upper case, lower case, a number and a symbol. Why is that enough for my banking and every other website password i use, but its not secure enough for Toontrack. As a result i need to invent another password that I’m sure to forget and will have to go thru the ‘forgot password’ process. Seriously. Consider that time is valuable and respect your clients. Not impressed.

joanimal
Participant

Hi I’m still waiting for your reply to my email sent yesterday please respond thanks josephiannotti@hotmail.com

Joeanimal

Viewing 12 replies - 16 through 27 (of 27 total)

Please log in to read and reply to this topic.

×