95

[Scott]

jerry Jaborek wrote:

Hey Scott, I have a small clip of the guitar track I’m wanting EZb to analyze.  When I tried to contact the Toontrack support, it only allows me the option to send them in these formats: .jpg .jpeg .png .gif .tif .tiff .mp4

I have attached the MP to this post.

I’m using Logic X 10.5.0

Why would they not accept MP3s?  That seems goofy.

 

Jerry

Reply To: Just bought and have some questions version: 1.0.7
Operating system: macOS Catalina (10.15)

I’m not sure what or why the file types are what they are on the support ticket form. But you can link to this thread now that you have the file attached to a post here though.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

On my Windows 8 laptop, the EZkeys MIDI is at C:\Program Files (x86)\Common Files\Toontrack\EZKeys Content\EZkeys

Scott Sibley - Toontrack
Technical Advisor

[Scott]

anonymous_3 wrote:

This doesn’t work. I haven’t purchased a Toontrack product so I don’t have a serial number which means I can’t send a message to customer support. I just want my account deleted. Can someone please help me?

Yes,  it will work. You don’t need a serial number. Fill out the form with the info you know and use the “Other” option. Select anything for “Product”. See my pic.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Click the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Yes. EZD2 or S3.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Evans

[Scott]

shahram Biria wrote:

the authorizing option  dose not allow EZ Drummer to be enabled on my MacBock.

I have been buying this for a month now and I can not use it.

please  return my money
I do not know why you do not remove from the Product Manager when everyone has a problem with this option and it is not important to activate it.
I m really so sorry for you.
I need computer ID but Icannot find that.

so  pay back my money please

• This post was modified 5 years, 2 months ago by shahram Biria.

Why can you not authorize your computer from the Toontrack Product Manager? Are you getting error messages in the Product Manager? Can you post a screenshot of the error if there is one?

Looking at your account, everything you’ve downloaded has been through the website and not through the Product Manager application on your computer. Using the Toontrack Product Manager application is best method to authorize.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The routing is at the top of the Cubase Mixer. Well, it is if you have it visible from the Mixer Rack menu anyway. You can then see where each channel is routed to.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Shootie

[Scott]

What does the Cubase Mixer look like? You have multi output routing in EZD2 and the Cubase project window isn’t showing those channels. Are they showing in the Cubase mixer? Are there any group channels in the Mixer that the drum channels and guitar channel are bussed to? Does your 2 bus have plugins on it?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

David Kenny wrote:

Protools can’t see plugin

Reply To: SD3 Not Showing Up in Pro Tools 10 Plug In Menu version: 3.1.7
Operating system: Mac OS X Lion (10.7)

Pro Tools 10 like the OP? S3 is 64-bit only and Pro Tools 10 was 32-bit.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

https://www.toontrack.com/product/detroit-soul-grooves/

https://www.toontrack.com/product/soul-grooves-midi/

https://www.toontrack.com/product/funk-midi/

There are a few choices.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you purchased from the Toontrack Webshop, you can contact Toontrack directly via the Contact Support button in the FAQ below and request a refund.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Are you sure Product Manager is installing them to your Downloads folder or just downloading them there to then be installed? The presets themselves are only KB in size and the pack install location can’t be changed. They are installed in a ProgramData folder that is usually hidden on your computer.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Does the Toontrack Product Manager show any updates available for your SDXs? Can you post a screenshot of which SDXs you’re referring to? Are the same graphics in S3 Standalone?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Moving and/ or copying the .dll will cause this problem.

To fix, find the 2.02 .dll version that Cubase is finding and delete it manually. Then open the Standalone EZD2 and make note of the 2.1.8 .dll plugin install path from the EZD2 Help menu. Go to Cubase and add that path to that .dll from the Cubase Plugin Manager.

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies