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[Scott]

For Webshop issues, you can contact Toontrack Support via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I see that you’ve registered 6 EZkeys MIDI packs. Are you still having trouble?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Asa Palmer wrote:

That’s disappointing. Are there any plans to make it polyphonic?

I also notice that when EZB chooses a note to import from a chord (which seems to be random), the note is placed one octave below the actual pitch of the note, which is weird. Is it possible for ‘Audio Tracker’ to import the chosen note from a chord at the correct pitch?

 

I’m not sure if or when they will look into making it polyphonic. Its design is to interpret single note lines (from a guitar or similar) and translate it MIDI for EZbass. Since it’s monophonic, it doesn’t surprise me that it currently has a problem with the octave if you’re sending it chords and not single notes. If you use a monophonic file, does it have the octave issue or is it just with chords?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Are you installing from the Toontrack Product Manager or from the website download? Please install from Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Jeff wrote:

I’m experiencing frustration at the lack of a midi mapping file for Orchestral Percussion in Cubase. Without this it is extremely awkward working on the MIDI drum editor with only midi note names to refer. My workaround is to use the Latin Percussion map, which is ok for bongos and congas, but most of the rest is different. I don’t understand why Toontrack doesn’t include this with the SDX.

Reply To: Where can I find a MIDI note # map for the Orchestral Percussion SDX? version: 3.2.4
Operating system: Windows 10

They are included. SDX MIDI mapping layouts are accessed from the S3 Help menu under About Sound Libraries. The PDFs themselves can also be accessed from the corresponding SL-(SDX Library Name) install location.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: LesSand

[Scott]

Audio Tracker is monophonic and not polyphonic. So yes, only one note at a time. It will not interpret chords.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please download and install with the Toontrack Product Manager.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you own a Regular Full EZkeys Instrument (you do, checked your account), you can purchase the EZkeys Sound Expansion version of the EZkeys Instruments and don’t need to purchase the Regular versions.

EBXs are EZbass expansions and have no part in discounts of EZkeys expansions.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: ElMojo and jazzmandan

[Scott]

Paul Smith wrote:

Hi Scott,

Please see attached Security Settings for EZBASS.  The only thing I changed was to add ‘Write’ to the setting.  I guess there’s something else because I tried opening a brand new song and did a Drag & Drop of the MIDI Groove to track.  There were multiple versions of bass tracks.

Tell me… can I simply uninstall EZBASS and re-install to correct this?

Thanks, Paul

Reply To: Exporting EZBass track as MIDI version: 1.0.9
Operating system: Windows 10

That looks like the wrong folder. You want C:\ProgramData\Toontrack\EZbass and not the folder in C:\Program Files\Toontrack\EZbass. The ProgramData folder may be a hidden folder that you need to “show”.

• Open File Explorer options from Control Panel
• Then to View Tab.
• Uncheck “Hide protected Operating system files” and click on “Show hidden files and folders”
• Press Yes and then OK.

The ProgramData should show then.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Ok. From Support:

The cause of this can be that permissions in C:\ProgramData\Toontrack\EZbass are not good, that existing files there cannot be deleted/overwritten. The MIDI drag from EZbass to Studio One creates a MIDI file in that location. Check the Properties > Security area to change for that EZbass folder so it has read+write or administrator permissions and it should work then.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I can’t say I’ve come across this before. Since I don’t use Studio One, I’ll have to forward this to Toontrack Support unless another user can chime in with a suggestion.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

anonymous_3 wrote:

Hi,

I downloaded my product Jazz EZX 1.3.5 on my MAC (Version Big Sur 11.4.)

Where can I find the latest version of this Toontrack software to install this produkt.

After installing Jazz EZX I want to start a light upgrade to EZ Drummer 2 for EUR 119.

Wow can I do this?

 

Best Regards

Robert

You would need to have EZD Lite version registered to your account to purchase the EZD2 Lite upgrade. If you don’t have that, you would need to purchase the full EZD2 version.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

12 Tracks! That doesn’t seem right. I don’t use Studio One so maybe it’s a setting there. What are on the tracks? Can you post a screenshot?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

tomciccone34 wrote:

John wrote:

Hi,

are you referring to the plug-in (software) or the Library?

Either way, you can Custom install both, albeit there is no real need for Custom installing the software, since it does n’t take up much space and generally I would advise not to, since it may risk you having troubles down the road.
Please let us know which so we may help you.

BR,
John

Dude, SD3 is like 120+ GB.

How do you guys not have external hard drive support?

This is crazy man.

• The post has been modified 4 years, 6 months ago by tomciccone34"> 2 times, last modified 4 years, 6 months ago by tomciccone34.

Like John states, the plugin itself is not large in size. I think the installer is 300MB or so. The sound library (which is different than the S3 plugin installer) is 230GB and is easily installed on an external hard drive if the Custom install option is chosen when installing.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I’m afraid Toontrack doesn’t announce any future products until they have a press release. No info at this time.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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