4

[Scott]

Can you give more details? What is the exact error message and where are you seeing it? Are you installing through the Toontrack Product Manager? What are your system details?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

flyingstrauser wrote:

I have made the mistake of buying 2 products twice and would like a refund or credit?

Experimental metal

Monumental

Please help me with this and I will just use the credit to purchase the right ones

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DJJ wrote:

I am trying to open EZdrummer 3 on my PCI, but can’t authorize any of my downloads, I downloaded PM, but it won’t install the zip file. I also cannot find the computer ID as the serial number or product numbers do not work. I appreciate any help.

 

Operating system: Windows 8.1

My guess is you’re not installing from the Toontrack Product Manager. There is no zip file to open when installing from the Product Manager.

Please watch the walk-through video on each step: Download, install, and authorize your product.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Joseph Sanita wrote:

Can’t Authorize  is just  BS  over pay and be treated like dirt they need to stop the BS

What exactly is your authorization problem? Please give more details if you actually want help.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Heilee wrote:

Before I check out I was wondering same thing I want to buy this for my son  . If I just  not click auto register and it all should be good to go for him ? I just want to make sure before the purchase goes through that I do everything correctly

• This post was modified 7 months, 2 weeks ago by Heilee.

That’s correct. Don’t auto register to your account and you’ll receive an order confirmation with serial numbers for you to pass along to someone else to then register to their account.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Dennis Barrington

[Scott]

No. The kit pieces are not customizable like that. The graphics are locked.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: Scott Eshleman and Stefan Elmblad

[Scott]

bshort0918 wrote:

yes, thanks.  i can split with Alt key on Pencil….it helps if you read the manual…my bad

• This post was modified 7 months, 3 weeks ago by bshort0918.

You should be able to split using the split tool to the left of the Song Track header bar.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Forum moderators aren’t privy to upcoming sales until their are officially announced.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Unfortunately not any more.

The S2 to S3 upgrade was discontinued on December 31, 2018. The upgrade was available for about 18 months after the release of S3.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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