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[Scott]

Len2021 wrote:

Hello,

Today I bought the “Dream Pop” expansion for EZ Drums 3.  It is not what I expected.

Is it possible to get a Refund?

If so,  I would like to put in extra money and get the expansion I really want which is the “Big Stage” expansion.

Thank You,

Leonard Heit

Please follow the link above and request a refund directly from Toontrack.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

No. Your Toontrack license is for 1 user to use on 2 computers simultaneously, not 2 different users.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please install from the Toontrack Product Manager and not the website download.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Peter B. wrote:

Hello, who can I split my midi across 2 instances, to use a drumset and Percussion EZX at the same time? Thanks and musician greetings Peter Bengelmann

Reply To: Adding percussion How too? version: 3.0.0
Operating system: Windows 10

Load 2 separate instances of EZD in your DAW and load different EZXs in each one.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Brad

[Scott]

Yes. It will be.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Remove your search filters. You have “Beat” as a search filter so all fills are going to be excluded from the search and not shown.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

vinayamoz wrote:

Now that I found out that my Ez drummer is worthless …

If I bought the newest version , would my exstentions ‘ Blues ‘ and ‘Americana ‘

would these be lost as well ?

Francis ,

not happy about all this .

Operating system: Windows 10

With updates available from the Toontrack Product Manager, all EZX expansion packs will work in EZD3.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Your MIDI grooves look correct for that MIDI Library.

The product you purchased is a MIDI Pack and not an EZX expansion so it won’t show in the Sound Library Menu. It will not require an authorization like an EZX will either.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

piano25 wrote:

Could you please reset mine as well? Just clear everything and i will re-authorize if it gets too confusing 🙂

Much appreciated. Say hi to Mattias for me!

Sorry, I can’t clear active authorizations.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Ignacie wrote:

Greeting. I ordered and paid twice for two products.
AOR EZKEYS MIDI, and AMERICANA EZKEYS MIDI.
Can I exchange them for something else?

my mail: ignacperas@gmail.com

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

piano25 wrote:

kamori wrote:

Hello I have several products where I have used up all of my auths. Could these please be reset? Superior drummer, Ezdrummer 2, and the DFH EZX. Thank you!

Could I please get a reset as well?

Thanks a bunch, Say hi to Mattias for me!

Sorry, you don’t seem to have any inactive authorizations to clear.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

There are 2 version of EZkeys Instruments. “Regular” refers to the version you purchase when you first purchase an EZkeys Sound  Library. In other words, if don’t have any other EZkeys Instruments registered to your account.

The other option when purchasing is “Sound Expansion”. If you already have a Regular EZkeys sound library registered to your Toontrack account you can then select the Sound Expansion purchase option when you purchase another. They are both identical products in every other aspect.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

There is no EZmix pack specifically for violin no.

There are a few general string presets in a couple of packs but nothing substantial.

That’s not to say stone of the guitar or general eq/filter presets wouldn’t work with violin. They would.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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