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[Scott]

Jordan Atwell wrote:

I am not aware that I went through the 4 authorizations. I thought I had it on my home studio computer (mac studio) I just tried to put it on my laptop (which is brand new and assigned to me through work) but to my knowledge, I hadn’t authorized any computers other than my studio computer.

Forgive the ignorance, how are there 4 authorizations while there are only two slots. I have upgraded two computers lately, but I thought that as long as they were ‘unassigned’ I could continue choose between the two slots. i went from an older iMac to a mac studio and as I said above, I have a new MacBook Pro computer I’m trying to authorize. Because of the nature of my job, I’m often supplied new computers.

Thanks for your help and the response!

All the best,
Jordan

You had 4 computers authorized.

9/24/21

1/8/22

2/3/22

5/9/22

Does someone else have access to your Toontrack account?

The Toontrack license is a single user license. A single user usually has 2 workstations. Perhaps a laptop rig and a desktop system. That’s why there are 2 slots. And 4 authorizations so they can be changed a couple of times when new computer systems are upgraded/purchased.

The authorization system automatically removes inactive authorizations over a period of time but not when 4 are used within 15 months.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Jordan Atwell wrote:

Has this been resolved? I’m having the same problem. I had SDX on two computers and just unauthorized one, only to find that I still can’t download the content. Have you all figured this out?

 

Thanks.

Jordan

I’ve removed all inactive authorizations. Have you had computer problems as the reason you needed to go through the 4 authorizations so quickly?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

For any and all Toontrack Webshop order inquiries or issues, please contact them directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Yes. You can de-authorize and authorize a new machine from the Detail-Authorizations in Product Manager for each product. After you’ve authorized your new machine, let me know and I can remove any inactive authorizations you have. See the details in the video below.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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