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Viewing 15 replies - 16 through 30 (of 8,918 total)
  • Scott
    Moderator

    Are there plans to make EZ Drummer 2 compatible with VST3?  It looks like Cubase/Steinberg intend to make my purchases of EZ Drummer 2 obsolete in the near future.

    Reply To: Cubase 14 doesn’t recognize any of my Toontrack products. version: 2.2.3
    Operating system: Windows 11

    EZD2 was discontinued when EZD3 was released in 2022. There has been no further updates for EZD2 since then and would not expect and further updates to be released.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    A DVD drive is not a requirement at this time for any Toontrack product.

    The description is leftover from when it was released in 2018 and when Toontrack was transitioning from DVDs to an all digital download delivery system in the Toontrack Product Manager.

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: Scott Eshleman
    Scott
    Moderator

    Please try to empty your browser cache and see if that helps with the webform?

    If not, you could email Toontrack at support(at)toontrack(dot)com and that will reach our support as well.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    OK, please try emptying your browser cache and see if that helps?

    If not they could email Support directly at support(at)toontrack(dot)com and that will reach support as well.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    I’ll reach out to Toontrack and let them know there is an issue with their webform. I’ll post back when I hear back from them.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    EZD3 is supported for macOS 10.13 or above.

    Discontinued products such as EZD2 are only supported for macOS 10.10 to macOS 14 only.

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: Scott Eshleman
    Scott
    Moderator

    Scott:  Thank you for your response, but before I download EZDRUMMER3 I need to be sure of one thing.  This product I bought is a gift for my son.  If I download it onto my computer, will my son be able to also download it onto his?

    If you bought it for someone else, I suggest sending them the serial number so they can register the serial number to their Toontrack account instead of yours.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator
    Today I bought Kicks & Snares EZX thinking I was...

    Today I bought Kicks & Snares EZX thinking I was buying EZ Drummer 3. Do I have a chance to return it?

    Today I bought Kicks & Snares EZX thinking I was buying EZ Drummer 3. Do I have a chance to return it?

    Please contact Toontrack directly via the Contact Support button in the FAQ below.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    You should be able select the presets from Preset menu.

    See the EZD3 manual.

    https://www.toontrack.com/manual/ezdrummer-3/3

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: Scott Eshleman
    Scott
    Moderator

    I just purchased an EZDRUMMER3 from you online and then I entered in my billing info and my shipping address.  I did not fill out that info until after I purchased this product.  So, how do you know where to ship the product to?  When I look at my dashboard it does not show be purchasing anything.  I need help!

    You should have received an email confirmation (with serial number) of your order. You then register that serial number in your Toontrack Product Manager. Download, install, and authorize your product.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    They’re is an upgrade from EZD1. I believe it is $99.

    https://www.toontrack.com/product/ezdrummer-3/

    SYSTEM REQUIREMENTS.
    18 GB free disk space (plus 18 GB for download).
    64-bit Windows 10 or newer, 4 GB RAM (8 GB RAM or more recommended).
    macOS 10.13 or higher, Intel or Apple silicon processor, 4 GB RAM (8 GB RAM or more recommended).
    A 64-bit host (with support for VST 3, AU or AAX). Standalone is included.

    Scott Sibley - Toontrack
    Technical Advisor

    2

    Thanked by: Brad and Scott Eshleman
    Scott
    Moderator

    See my reply in your other post.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    The system requirements for that EZX:

    Screenshot_20251217_112605_Chrome

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: Scott Eshleman
    Scott
    Moderator

    I’ve removed your inactive authorizations. You should be all set now.

    Scott Sibley - Toontrack
    Technical Advisor

    Scott
    Moderator

    Scott,

    I communicated with the seller and she told me that she bought it at an estate sale and doesn’t have the login info that was associated with the account.  She does have the information on who she bought it from.  What should be my next step?

    The seller must follow the steps in the FAQ below to transfer a license. Please reach out to the seller and have them contact Toontrack to properly sell their license. If they don’t have the correct account info, they can’t sell it.

    https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

    Personally, it almost looks like a scam to me and I’d it were me, I’d ask for a refund and purchase from a reputable outlet.

    Scott Sibley - Toontrack
    Technical Advisor

Viewing 15 replies - 16 through 30 (of 8,918 total)

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