2

[Scott]

Casstevens wrote:

I accidently bought the Electronic Pop EKX Sound Expansion today and now I have a duplicate. I bought the first one I think from Sweetwater 2023-05-12. I was looking for a drummer expansion. Can I get a refund or purchase of same value? Or even a credit would work. I still want something new from you. I just have very low funds and hopeful. It was my fault. I got used to seeing a label (Owned) on the products. Not that it makes a difference, But I have been buying directly from you and really enjoy my playtime. Anything you could do would be great!

Thank You!

Greg Casstevens

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

luca Solari wrote:

I can’t use Upright EBX : Software is required. You need to install the required sampler software before installing Upright EBX Midi Update

The Upright EBX is an expansion pack for the EZbass sampler. Do you have EZBass?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DaveR71 wrote:

I’m trying to buy Contempory Country add on. I don’t seem to be able to get the link to put it in a cart. I seem to get redirected. Can you send me a link for the add for EZ keys 2 please

 

Dave Roberts

daveroberts99@me.com

 

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

As far as I know the Decades SDX was only recorded with 1 microphone on the kick drum. A single D12.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Behne Waller wrote:

I purchased EZ Drummer three and downloaded the Program Manager. When I open Program manager and I put in my email address and password is says it is not right even though I have changed it several times. That means I cannot add the program to my DAW. This is extremely frustrating. Can you help me with this problem? I paid too much to not be able to use it. Thank you.

If you’re having account issues, please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies