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[Scott]

Please contact Toontrack Support directly via the Contact Support button in the FAQ below and they can free up your inactive authorizations.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Do you mean download location or install location?

In the Tools->Options menu in PM you can set a Download location.

For installs, Superior Drummer and SDXs can be installed wherever you want when you install.

You can move sound libraries after install. See this FAQ:

https://www.toontrack.com/faq/how-do-i-move-my-sound-libraries-expansions-to-an-external-drive/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Joe wrote:

I too would like to see a 4 string bass.

Try these options:

https://www.toontrack.com/product/the-sixties-ebx/

https://www.toontrack.com/product/americana-ebx/

https://www.toontrack.com/product/acoustic-ebx/

https://www.toontrack.com/product/disco-pop-ebx/

https://www.toontrack.com/product/hard-rock-ebx/

https://www.toontrack.com/product/hollowbody-ebx/

https://www.toontrack.com/product/session-player-ebx/

https://www.toontrack.com/product/upright-ebx/

Scott Sibley - Toontrack
Technical Advisor

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Thanked by: rixa

[Scott]

What product(s) did you buy? Did you buy EZmix expansion packs? If you purchased an expansion pack, you need the full product for them to work. For example, EZMix expansion packs require EZmix3.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

All drum MIDI packs are unique unless otherwise notated.

For example, the Pop! MIDI pack shows the following on the product page:

This MIDI content is the same as that included with the Pop! EZX.

The The Beats of New Orleans MIDI pack is unique and not included in an EZX.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

Unfortunately Toontrack never comments on future releases or developments. They do read and make note of requests and are well aware of the desire for it.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Nagash77 wrote:

I have not been able to get EZdrummer 3 to work with my Alesis Strata Prime as their is no keymap for it. You would think such a popular software would be up to date with the select few of popular drum kits but no. You have to manualy map it and even that is not working for me with kicks. I am very unhappy with the money i spent and have not been able to use this product at all for its intended purposes im stuck using the Free BFD software which is limiting. I wish Ezdrummer 3 was more adaptable it worked fine on my roland kit no problems!

Operating system: Windows 10

Not sure what version of EZD3 you have but the Alesis Strata Prime Edrum preset was added in version 3.1.0 that was released months ago. Perhaps make sure you have the latest version.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

It’s not purely orchestra percussion but the Action EZX has an Orchestral preset with quite a lot of percussion. Check out the demos

https://www.toontrack.com/product/action-ezx/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Pedro Almeida wrote:

Allo, i’ve made the payment for EZ Drummer 3 and the core library, and didn’t recive any confirmation email.

On my home page the products are still in the basket.

I have the confirmation from the bank and the autorization from MBWAY.

No confirmation email on the main page or in spam, nothing. Can you help me? Should i contact my bank to cancel the transfer?


Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

naveman00 wrote:

Wait, I can’t upgrade/crossgrade from Superior Drummer 2 to Superior Drummer 3???? Can someone please clarify this?

https://www.toontrack.com/forums/topic/no-option-to-upgrade-from-superior-drummer-2-to-3/?view=all#post-2619346

Scott Sibley - Toontrack
Technical Advisor

[Scott]

ic450 wrote:

I’m having the same problem and it’s incredibly frustrating. If checking out as a guest is going to fuck up your entire order, maybe don’t offer that as a fucking option. I have the exact same problem as OP. I purchased the EZ Drummer 3 software, toontrack happily charged my bank and gave me absolutely nothing. when i go to my account i have nothing to download and yet, there it is on my fucking bank statement. Toontracks, $221. That’s okay. I really wasn’t looking to make music with the thing i bought tonight, i just wanted to spend the fucking money. WTF? and  you arrogant assholes don’t even have a support phone number or even chat bot. For the amount of money you charge for your fucking software you should be embaressed to have such a shit delivery system and website. It’s fucking disgusting.

• This post was modified 2 months ago by ic450.

Did you receive an email with order details that have serial numbers for your purchased products? You would then register them to your account with the Toontrack Product Manager.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

Mbmetal wrote:

Have a problem with ez3 im stuck on this and don’t know what to do

As Rixa posted above, have you installed the sound library or just the plugin?

Scott Sibley - Toontrack
Technical Advisor

[Author]

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