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[Scott]

Marco Zondag wrote:

I also changed laptops several times. Today I installeer all products on my new laptop and only superior drummer fails to authorize. I have deleted all authorizations. Could you please solve the problem? My account is m.zondag@kpnmail.nl

Operating system: macOS Sequoia (15)

I’ve removed all inactive authorizations. You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

tpruitt78041 wrote:

wheni installed the trial verson im stuck with the sound library issue even after i paid for the full version kindly fix soon

Please give more details.

Have you installed via the Toontrack Product Manager? Have you installed both the EZD3 product as well as the Sound Library? Do you get errors from EZD3 at startup? If so please post screenshots of the errors.

In addition, as with any computer related support issue, please provide computer specs details.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

If you purchased as a guest, what email did you use when purchasing? You can’t purchase, even as a guest, without providing an email address.

Did you get any email with order details? If so, did you get a serial number to register to your account?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I do not see any order from our side associated with your forum email. Having said that, if you’ve submitted a support ticket, they will get back to you ASAP and resolve any issues.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Pablo Dario Sanchez wrote:

Hi,

I attempted to purchase a Superior Drummer 3 bundle (with two SDX expansions) today, but the transaction was not accepted. I received an error message

twice at checkout. My order number shows up in my account as #…..44 – “pending payment” but my credit card provider said no payment attempt was received on their end.

Can you please help me complete this order or suggest an alternative payment method? Thanks.

– PDS

……….ando@gmail.com

• This post was modified 1 week ago by Pablo Dario Sanchez.

For Webshop issues please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BobbyGee wrote:

I bought EZ Drummer and the Reggae pack a few years ago – haven’t used it in a long while, and it no longer appears available as a PlugIn for ProTools.  I have a serial number can can login – downloaded EZ Drummer but it is not installing, the message says there is no app to install it (a 3Gig DMG file).  Any ideas on how to get the program reinstalled?

Thanks

Operating system: macOS Sequoia (15)

Please use the Toontrack Product Manager to download, install, and authorize your product.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Javier Gonzalez Jimeno wrote:

Hola como puedes ver en la foto ta lo tengo activa la version de Try . Para registrar el producto de Try necesito un numero de activacion? No me han dado ninguno numero cuando he realizado todo el tramite para la licencia Try.

• This post was modified 4 weeks, 1 day ago by Javier Gonzalez Jimeno.

Like I said in my first post, you need to install the EZD3 Trial Sound Library that you haven’t downloaded and installed yet.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Javier Gonzalez Jimeno wrote:

Hola tengo instalado desde  product manager y EZdrummer con las update y librerias y tengo el mismo problema he realizado varisa veces la instalacion y me da el mismo problema siempre, Adjunto fotos

• This post was modified 1 month ago by Javier Gonzalez Jimeno.

Have you checked the Free Trials Section?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Javier Gonzalez Jimeno wrote:

Buenas me he descargado  Ezdrummer 3 Try pero estoy teniendo problemas con la activación, no me deja ponerle la ruta para que se active los path y no me funciona.

Por favor si me pueden decir como lo puedo solucionar. Adjunto una foto

Gracias

 

Looks like you haven’t installed the sound library from the Toontrack Product Manager. It should be under the Sound Expansion section.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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