Contact info

[Jimbo1952]

Hello, Your FAQ page offers this quote “Please search for...

Hello,

Your FAQ page offers this quote
“Please search for your question, the contact support button can be found at the bottom of each FAQ answer. Toontrack support will reply to your message within 24 business hours”. —-not on my browser.

Why do you make it so difficult for me to get in contact with you guys? Really frustrating. I will stick with Addictive Drums and unsubscribe to your e-mailings unless you want to get me your contact info. If I hear from you I will engage. I am/was interested in SD2. I want to ask if upgrade pricing exists. Wow 20 minutes already on this.

Perhaps you might consider putting your phone number on e mailings. Here’s an example from Cakewalk.

“Please do not reply to this email. Messages received through this address are not processed. If you need additional assistance with product registration please contact our customer service team at 1-888-CAKEWALK or http://www.cakewalk.com/Support/contact/csr.aspx “

Cheers,
Jim

Jimbo52

Hello,

Your FAQ page offers this quote
“Please search for your question, the contact support button can be found at the bottom of each FAQ answer. Toontrack support will reply to your message within 24 business hours”. —-not on my browser.

Why do you make it so difficult for me to get in contact with you guys? Really frustrating. I will stick with Addictive Drums and unsubscribe to your e-mailings unless you want to get me your contact info. If I hear from you I will engage. I am/was interested in SD2. I want to ask if upgrade pricing exists. Wow 20 minutes already on this.

Perhaps you might consider putting your phone number on e mailings. Here’s an example from Cakewalk.

“Please do not reply to this email. Messages received through this address are not processed. If you need additional assistance with product registration please contact our customer service team at 1-888-CAKEWALK or http://www.cakewalk.com/Support/contact/csr.aspx “

Cheers,
Jim

Jimbo52

Topic

[marc70]

I just Bought the Sd 3 and the Bob Rock ex pac and I can’t download the library and I can’t see the Bob Rock ex pac I did a cross Grade

ty Marc

 

 

 

[Scott]

marc70 wrote:

I just Bought the Sd 3 and the Bob Rock ex pac and I can’t download the library and I can’t see the Bob Rock ex pac I did a cross Grade

ty Marc

 

 

 

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[crom-5]

Bonjour,

j’ai refait l’installation de la version “démo” de EZ Drummer et je ne parviens toujours pas à émettre le moindre son. Il semblerait que les bibliothèques soient vides. Lorsque j’utilise Cubase, EZ apparait bien dans la liste des instruments virtuels, mais je ne parviens pas à ouvrir le logiciel. Si la version démo n’est pas plus intuitive que cela, je pense que je vais m’orienter vers un autre logiciel. Merci de votre réponse. Pascal (crom-5)

 

[John]

Hi,

the Demo software also needs the Demo Core Library installed, i.e. you need to install both software and sound library.

BR,
John

Bonjour,

Le logiciel de démonstration nécessite également l’installation de la bibliothèque principale de démonstration ; autrement dit, vous devez installer à la fois le logiciel et la bibliothèque sonore.

Cordialement, John

John Rammelt - Toontrack
Technical Advisor

[Author]

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